-
March 2024 by Stephen Robinson
Great store and helpful plus kind workers
-
March 2024 by J Barnett
I really like this location. Very well stocked.
-
February 2024 by Hussain Majeed
This place is always clean and not crowded.
-
November 2023 by Leon Sudtelgte
Store I have been using since it opened,, love the location meat, produce , bakery groceries are great. I have a couple complaints milk & dairy products seem to be very close to expiring dates , my major complaint is the grocery pickup area. Message comes to pickup , at home you can notify that you are coming in text but when you get to store and type in your spot 90%of the time you get an error. The sign says go to app and take a picture of spot. , good idea but wifi sucks so bad you can’t get through so you have to sit and wait until someone finally brings out an order. There used to be a number you could call and get someone’s attention eventually.Suggestions:Fix your communication problem (wifi or text)H-E-B ‘ s system works faulesly copy itPut a camera to cover the pickup with someone monitoring it.Take the covers off the entrance door so employees can see the area.Have an intercom setup like sonic.Go back to posted phone number directly to pickup are not store operatorPut down a device that sounds a bell to get someone’s attention.Tonight I notified the store via the app, got to store 7 minuites later, texted my park location got message failure, tried again same result the tried to open app so I could take the picture per your sign , communication error again 25 minuites later I got my order.Totally Unacceptable. This has happened the last four times I have picked up groceries at the Kroger 290 & Mason area Cypresswood.I love the store but this problem has been for a long time and without a fix you will continue to loose customers, talking to others tell me they experience the same problem.
-
November 2023 by Adriana Zambrano
Thanksgiving dinner. Everything was really good! The turkey breast was moist and all the sides were delicious! Thank you to all the hands making these meals ????
-
October 2023 by Eugene Jolly
They want you to buy it, scan it, Bag it and take it to your car. They don’t care if you’re 80 years old and disabled you’re not gonna get any help from these people. And definitely do not do the curbside because these kids will pick out expired milk, eggs bread etc. and these poor kids they hire some of them are not all there let’s just say God bless them for trying, but Kroger needs to do better, although I will never shop there again and be careful. Most of the stuff is outdated. Specially, their milk products.
-
October 2023 by Laura
This Kroger increased the formula price when taxes on it went away, so they took as an opportunity to profit off margin from families trying to feed their babies. The heb however has lower price on the same formula and didn't try to take advantage of people.
-
October 2023 by Danny Boyle
You know I typically love Kroger, but this last visit really grossed me out. Saw not 1, not 2, but 3 people holding dogs in their arms shopping- including one sifting through the bare vegetables. I love dogs, but I don’t want food products and dogs together- it’s just unsanitary and a health code violation. The workers didn’t even care when I told them.
-
September 2023 by Johndevs
pros: the cleanest kroger ive been to. with eating area, free internetcons: they dont sell protein shake in the cold beverage area (they have it at display in the grocery department)
-
August 2023 by Sheraz Ahmed (Your Sir Jee)
Like any Kroger this was also a neat & clean with different decorations for seasonal items.
-
August 2023 by David Conway
The floral department is wonderful. I have used Timena for several years to make a relative's birthday bouquet. I take in a container/vase and she does her magic with the roses. I wish I could post a picture.Thank you Timena!
-
August 2023 by Rebecca Parr
Really disappointed with this location. I’ve shopped at Kroger for years but I’m done. Friday I was told one thing concerning a digital coupon and Saturday I was told something totally different. They refused to accommodate so I’ll start shopping at the HEB next door that’s always busy. (There’s a reason for that!!!)
-
July 2023 by Kimberly Williams
Kroger has an app that allows promoted store coupons online. The app or website doesn't always work correctly. This is the second time I've had a problem with obtaining a coupon promoted in store, online. If the coupons are mentioned in store and there is a technical issue with the website or internet, train the front end to accommodate the customer. Please train these kids to verify the due diligence of the customer in obtaining the coupon online and over ride the price! Morgan amongst others repeat over and over to the customers that they will get in trouble or fired if they accommodate the customers with a coupon that's online! Clearly if im going through my email to verify the email woth krogers im part of the krogers loyalty program. Which is designed to get my email so i can receive promotional offers! That is ridiculous! if you see a customer of any age or group trying to get the coupon online on their cell phones and it's not working Accommodate! The minute the customer contacts customer service their going to accommodate the customer anyway! So don't send the customer through all of that. Fix it in store! I could've went to Walmart, HEB or target! But I chose krogers, TRAIN BETTER!
-
July 2023 by Monte Ranshaw
Would be nice if more of the electric shopping carts were working properly
-
June 2023 by Logan Findotti
This is my favorite grocery store right now. It's very calm, VERY clean.