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March 2024 by cindy C
The bad customer service extends to management as well
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February 2024 by D Chamb
Great shopping experience. Clean store
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February 2024 by John L
Clean store. Good deals.
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February 2024 by Tammy Tillotson
Love this store! I can always find what I need! It's a clean store too
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December 2023 by Stephanie Mitchelle
The last 2 times i have bought salmon here, I have been sold expired salmon. The first time I didnt mind (simple mistake) but the 2nd time absolutely not.Mind you the first time I did not have a receipt and an African American lady with glasses at customer service gave me a difficult time. (The salmon had white obvious growth on it)Do not buy meats here!
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November 2023 by J Bond
The worst food store experience ever. This deli only sales discussing deep fried food and I picked up the meat loaf on the food stand 3 feet away. Mr.Scotty said that warming up in deli section is illegal ?♀️. Lighten up Scotty, you don’t work at legal counseling, you work at the deli with food and microwaves.Scotty proceeded to call his manager Monica and she confirmed that it is not allowed to warm up a meals while they have microwave and oven behind the counter. Unprofessional!Not hospital! Not accommodating! Customer Service!! Zero starts to this store!
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November 2023 by paonquinho
Kroger offers reasonable prices (beating out even Walmart on some items, especially ice cream, baked goods and soft drinks), a wide assortment of almost anything you might want, and fantastic specials.When you're looking for something, you can always find an employee, and they're constantly smiling.Excellent, clean store with amiable staff that focus on the customer. The baked goods are made locally, very well priced and always delicious.
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November 2023 by SHANNON GATLIN
Do not go to this Kroger! My 79 year old father was leaving the store after checking out in the self check out line and the security guard ran out saying he stole and didn't pay for his groceries. He showed them his receipt and received No Apology for being wrongly accused of stealing items he paid for! I have gone to this Kroger for many years, and I know many who no longer go there. We are submitting a formal complaint. It's unacceptable how he was treated.
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October 2023 by RAES Solutions
After coming to this location for the past 4 years. Is safe to say that their meat selection (beef specifically- fajitas, steaks, rounds) are rubber. This Nolan brand, may be feeding plastic to its animals. Simply disgusting and disappointing. Krogers on the other side of town, in Houston, uptown, is completely with great meats and breads. This location off 529 and baker cypress is a disgrace to all Krogers.
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October 2023 by Alicia Torres
Jessica , manager in charge of Saturdays around 2:40 pm in the afternoon is unprofessional and rude.Makes me want to get my money back!
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September 2023 by Kiko rod
This location has security, I don't see the point. Security is always on their cell phone watching a movie. Security monitors are always OFF. I don't see how they can do their job, which is to protect the people and assets of a company by keeping watch for any threats. HR or management lacks skills in hiring proper candidates for the position. SMH
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August 2023 by Mando Reviewer
Almost nothing in stock, I asked about stock. I had 2 managers basically ignored/didn't care about customer needs and restocking dairy. (I needed milk for my kids) very disappointed in managers response. Wasn't even busy in store. They seem more invested in their self interest rather than the store. Angie and richard do are NOT worth being managers. Will get in touch with corporate on top of this review.
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August 2023 by Shannon Henderson
This Kroger sucks and needs to close, since they refuse to hire or keep quality employees. No manager ever there. If they were, I seriously doubt they’d care enough to make a difference. Seems all quality workers moved to Towne Lake Kroger. This Kroger doesn’t stock their shelves, keeps rejects at the register for way too long instead of putting back in refrigeration. My son was the only one who would go above and beyond for customers and the reputation of the store. He quit when he was taken advantage of. Nobody there, except Tara, wants to work. It’s a nightmare every time I’ve done a curbside, or gone into the store. I only go in out of convenience, because our prescriptions are there. Otherwise, I’d take my business elsewhere. Walmart is a MUCH better choice for curbside. You at least get to choose substitutions that best match what you need, and rarely end up empty handed like this ridiculous place. Customer care over the phone is actually helpful at Walmart. Kroger’s a joke and behind the times technically on their online order website.
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August 2023 by Jorja Elaine
I’ve been shopping at this Kroger for the better part of twenty years, and Matt is the best employee I’ve met so far.
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August 2023 by Jacqueline Holmes
Very professional and clean store, and 90% always stocked.
