-
December 2023 by Shanna Crutchfield
Lone Star Air provides outstanding customer service. They go the extra mile by providing resources, timely service and professionalism. I am very pleased with the quality of service they provide. Their technicians are very courteous and responsive.
-
December 2023 by Brenda Copeland
The Tech was very friendly & answered all my questions gladly. He did his job quickly & left the area clean. Well done.
-
November 2023 by Weili Hsu
Raymond came out and worked on the unit with his team in the rain until the issue was fixed. He was extremely professional and responsive letting me know the issue and all the steps they’re taking. Greatly appreciate them.
-
November 2023 by Amy Vanderhill
Lone star scheduling was efficient and the technician came on time as promised. He was through and got us fixed up. I will use Lone Star again and ask for Brian!Service: A/C system maintenance
-
October 2023 by Ed Mehlman
I used Lonestar air systems to trouble shoot and repair a loud vibration thru my air vents. Raymond, a senior technician at Lonestar, found and repaired the problem efficiently. It was a good experience using Lonestar air sytems
-
August 2023 by Charles Park
Raymond did an excellent job assessing the best option for me. Today, Ray and his crew worked so hard in sweltering conditions to get both of our units replaced and finished by late afternoon!! In a three story home!!! Their workmanship was truly top notch and their dedication was humbling. They have fully earned our trust. Ray and Lone Star was referred to us by our son who also spoke very highly of them and I couldn’t agree with him more and exceeded our expectations. Thank you Lone Star and Ray!Services: HVAC system repair
-
August 2023 by Chris Patton
We had the split AC unit go out in our garage apartment. Called Lone Star, got a very fair quote on a Mitsubishi 2 ton unit and installation. The very next day Ray and his assistant arrived with the new split. They removed the old split and installed the Mitsubishi outside and inside units. I can't say enough good things about Ray (and his helper). They were very professional, great communication, and they took a great deal of pride in their work.Highly Recommend Lone Star Air Systems. Great staff and a very good value.Service: Installation
-
August 2023 by Donovan James
I've been using Lone Star Air Systems for years, and have always been pleased with the work they do!. Raymond helped us today, and we can't say enough about the quality of his knowledge and work ethic! I definitely recommend using their services!Services: A/C system maintenance
-
August 2023 by Shirley Madukwe
I recently noticed a water stain in my upstairs ceiling. This home was a new build and I closed in 2020,so it became concerning to see the stain in my ceiling. I contacted the builder and the person they sent to my home immediately stated it was my fault for the issue and my A/C setting caused condensation in the ceiling. They stated since I caused the problem I would be given a one time courtesy visit from Lone Star. They didn't know it but in the end I realized it was the first great decision they made. Initially our meeting was awkward because I thought they worked for the builder. Once that was cleared up Rudi (Service Tech) and Alex his trainee explained to me what the real issue was. When the home was built there was a cap that had never been removed which caused a leak. Rudi Ortega explained the issue to me in terms I truly understood. He taught me there are still good and honest people in this world. It also speaks volumes for Lone Star,because great core values creates a great company and great employees like Rudi. I would highly recommend this company for any type of A/C issues.Service: HVAC system repair
-
July 2023 by Katherine Schroeder
They did make the repairs and hopefully the repairs are good. Representatives never called me back when they said they and did not follow up with me when the invoice they emailed bounced back. I had to call again to find out that they had the wrong email address. This is my opinion- I experienced below average customer care and feel that other companies would more than likely handle the situation better. I have no comment to make on the level of work executed. When trying to get work scheduled I was told I would receive a call to schedule and then had to follow up with them multiple times to get on the schedule. I'm trying to sell my house the lack of responsiveness contributed to delays.
-
July 2023 by Sarah Sessum
Had the most wonderful service tech come check my ac unit today. Very kind, courteous and honest. I highly recommend Lone Star Air Systems!Service: A/C system maintenance
-
June 2023 by Amylia Croft
The technician that came out to service our ac was super friendly, answered all of my questions, and explained everything very well. It was easy to make an appointment and they got me in the next day. Highly recommend Lone star Air Systems.Service: A/C system maintenance
-
June 2023 by J Lee
Speaking on behalf of our Preschool we are just overjoyed with the professionalism and quality Terry and his Crew David provided for us. They explained everything in detail and was patient with any questions or concerns we had and any time we call they always give exceptional service. We highly recommended Lone Star Air Systems!Services: Ventilated ceiling installation
-
June 2023 by Genevieve
My A/C stopped working suddently last week ,I was able to get a quick appointment for the technician to check on it. He was polite and professional, did a throught inspection and gave me good advice to maintain the system . The price was also very fair, definitely recommend them.Service: A/C system repair
-
May 2023 by Amber Bradshaw
I’ve used these guys several times over the years for my current and former home, and have always been satisfied with their response time and flexibility!Thank you for everything!Services: A/C system maintenance
