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November 2023 by Reshemma Nard
I have been to other Sun Auto's in Cypress, but this location is the one that I will make my go to. Sam and Kyle are awesome. They are kind, professional, and very helpful. I can always trust them to be straight forward and honest with me. As a person who knows nothing about cars and maintenance, that is very important. Kudos to them!
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November 2023 by Reshemma N.
I have been to other Sun Auto's in Cypress, but this location is the one that I will make my go to. Sam and Kyle are awesome. They are kind, professional, and very helpful. I can always trust them to be straight forward and honest with me. As a person who knows nothing about cars and maintenance, that is very important. Kudos to them!
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October 2023 by Halie Fellows
Kyle and the floating store manager Sam were both super friendly and helpful with matching my dealership pricing. They both were friendly, as was the technician. I will start taking my cars there again as long as Kyle is there!Services: Vehicle Inspection
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October 2023 by JT Turner
Do not go here for an oil change. They will not ask you what oil you want, they will give you the most expensive and then will treat you as though it is your own fault. I was yelled at and disrespected by the manager, Sam Shaw. I was lied to and manipulated into believing that was the only oil option for my vehicle when it was not. I was also told that my vehicle takes 0w-20, when on the oil cap of my vehicle says 5w-30. Please avoid this place at all costs.
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October 2023 by Marius Fakadej
Good place always come here to get my vehicle worked on. Great team highly recommend. Sam helped out a lot.Service: General repairs & maintenance
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October 2023 by Melissa H.
They were fast! Needed an oil change and their waiting area is nice with a big tv and comfy seats. Also a clean restroom and a coffeemaker. Nice set up.
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September 2023 by Lisa Cotrone
Mgs Sam Shaw did not tell me there was an exorbitant fee to look at my tie rod ends and say what was wrong. I expected maybe 25.00 to 30.00.but not 118.00 when I went to pay. Sticker shock..#!! He says I should have known Everyone charges for diagnostic. I didn't know nor did he indicate there is a fee of any price. Had he even mentioned there's a fee I naturally would have said how much. If he then had said it could be as much as 115 for they're going rate I would have said never mind. I would have taken it straight to Dane Auto. Danes Auto does not charge me to tell me a problem. However I'm sure they have some sort of diagnostic fee but then again they're a very honest and and reputable company with recurring customers for 50 60 years . You don't keep customers if you can't keep a price in line and make sure you tell them . Honestly I don't think that they are less of a mechanic than anywhere else but the manager should absolutely have said did you know we have a fee for Diagnostic I'm sure you are aware there's a diagnostic fee but ours is so many dollars . I went there to Sun Auto to have it serviced even though there are some bad reviews and some ok reviews. The fee was ridiculous and I will not be coming back and I will be spreading the word. There's too many little shops around their local businesses that can use the money. What a shame Sam all because I joked with you when I first met you and you took offense to it. Guess the word little is another one of those words you can't use anymore. You should never offend a customer by saying the word little is disrespectful. He said oh I was only joking but he wasn't as evidenced by his attitude and his words. Still I blew it off and asked him to do the oil change and if they could take a quick look at my tie rod ends or sway bar. Thank you so much for the opportunity to save others the headache. If you go to Sun Auto be sure to get it in writing there is a diagnostic fee and it how much it's going to be because for a very few minutes look $118 or $115 whatever it was is ridiculous especially when you're a senior on a fixed income and you're dealing with cancer and these really high cost of medical attention.
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September 2023 by Lewis Hillman
Excellent job and very nice waiting area while I waited for state inspection. I was completely satisfied with the service.
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September 2023 by George R.
I'm not sure if these folks are dishonest or lack the training needed for their job. We took my Jeep in for an inspection and they claim the gas cap failed. Paid them for a new one just to avoid the hassle, but there is absolutely nothing wrong with the gas cap. If the gas cap was defective, the Jeep would throw an error code. Typically, it would display a code GASCAP on the dash or error codes P0456 ( small EVAP leak) or P0455 (large EVAP leak). The sensor for detecting a small EVAP leak is sensitive enough to detect a leak smaller than a 0.02 inch diameter hole. Since none of these codes are present, I know the gas cap is fine. This means that the person testing the cap did not test it properly or they just wanted to sell an overpriced gas cap. The most optimistic conclusion I can come to is the inspector needs to be trained to properly use the test machine and his ignorance cost me a few dollars.So, the end result is they collected a little money from me that I didn't need to spend, I have a new gas cap that I don't need, and I know not to use them for any service work.
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August 2023 by Jackie
For over 4+ years, this shop used to be my go-to for all my auto needs, but my latest experience has changed my perspective, and I won't be spending another dime with them. In this tough economy, we are all voting with our wallet, and it's essential to support businesses that are honest and honor their commitments. I recently visited Sun Auto Service, formerly known as Louetta Automotive, for an oil change and inspection. Upon arrival, I was curtly told by a front desk representative with a bad attitude to wait in the waiting room and that the inspection would take 1.5 hours, without any further explanation. While waiting, I overheard the front desk arguing with three different customers, which further soured my experience. Adding to my frustration, upon payment, the representative took my oil change package voucher, a 5 oil change package deal with 1 additional oil change for the Christmas special in 2019, and claimed it was all used up already, even though I still had one left. Sun Auto Service's refusal to honor a ~$50 oil change, which I had paid previously, is just so dumb, reflecting poorly on their honesty and integrity. Losing a loyal customer over such a small matter is a grave mistake, and the rep should really be fired for this kind of service at this day and age. The lack of professionalism and courtesy has greatly affected my trust in their service, and I'm disappointed that a place I once relied on for more than four years has let me down. I would advise potential customers to consider this experience before choosing this company.
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August 2023 by e4sha
Great place, nice waiting room. They are very quick and friendly. When your inspection passes without any issues it is a very good feeling.Service: Vehicle Inspection
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July 2023 by Rebecca Wisenbaker
Every employee I talked to was super nice and charismatic. The service I got was very quick and they had me in and out in under 20 minutes. 10/10 would recommend this Sun Auto.Service: Vehicle safety inspection
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July 2023 by Christa Dodge
I did not have my car serviced but JR was amazing and let my car sit there for several weeks until a dealer purchased it. The price for what it needed was reasonable but I was needing a new car and didn’t want to sink anymore money into this car.
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July 2023 by Therese Velez
I was so blessed by my visit at Sun Auto Service on Huffmeister. I initially went in as they had a coupon for oil change because I also needed my yearly inspection done. Then one of the managers JR Piccolo said my oil was only at 42percent & should wait on oil change as they have specials a lot. This really made me know I was a valued customer of my needs. This blessed me deeply, their honesty. Will definitely return & recommend to others.
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July 2023 by Sue Brooks
My rearview mirror fell off my windshield. The guys here helped re-secure it very quickly. Very helpful, quick and professional service.Service: Auto windshield repair
