Mattress Firm Cypress is dedicated to helping customers find the best sleep solutions. The store's Sleep Experts® are well-trained, spending over 200 hours learning about mattresses, bedding, and essentials to provide personalized assistance. Customers appreciate the friendly and knowledgeable staff, especially Jaime, who is often highlighted for his excellent customer service. Jaime is described as understanding, attentive, and patient, taking the time to walk customers through different options without rushing. Many reviews mention that Jaime goes above and beyond to ensure customers find the perfect mattress and base, even working with them over a month if needed. The staff's professional and low-pressure approach creates a smooth and enjoyable shopping experience. Customers also value the store’s confidence in their products, supported by the Love Your Mattress Guarantee®, affordable pricing on top brands like Sealy®, Tempur-Pedic®, and Serta®, and flexible delivery options. Additionally, the store offers a 120 Night Sleep Trial® so customers can be sure they’ve made the right choice. Overall, Mattress Firm Cypress is praised for its knowledgeable staff, excellent customer service, and commitment to helping customers get a good night’s sleep.
Thank you Mattress Firm Cypress. Excellent customer service!! Jamie is the best!! Richard was awesome too! The staff is so knowledgable and no pressure sales. Highly recommend
October 2024
John was excellent. I will definitely continue to see him for my mattress needs.
October 2024
Great customer service. Very knowlegable about the products and no high pressure sales. We will be back. Richard was great !
