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December 2023 by Jacyn R.
I love this place and so does my dog, Isis. The friendly staff take special care of her, and always provide meaningful advice as it relates to care and nutrition for my Isis.
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August 2023 by Fabio Velnaz
They spend the minimum effort and I personally don’t think they provide quality work. You should also see how they brush teeth. Seriously. You’re better off doing it yourself than paying $16 for nothing.
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June 2023 by Eduardo Alvarado
Good store, good products but the grooming is not A1 my dog usually has knots on legs and neck but not heavily I usually cut them with scissors and then brush it until knots disappear. Not hard work to dobut this time I had no time to do that. I get that if it's difficult it will be shaved and I understand. But my dog never gets knots on the face and for some reason they decided to cut all her hair on her face and that ruins her whole look since she is already shaved from her body I know for a fact I said no trim on The face just the body and legs. I understand when it's difficult due to knots they will shave it I get it but not the face sheesh... last time I'm taking her there and they didn't finish trimming all her nails... like what kind of 80 dollars service I'm getting???? I'll rather take her to petsmart for that.
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June 2023 by Jackie Parker
We are super happy with our experience with Natural Pawz.We had previously taken our fur baby to a different location that advised us they were unable to cut his hair because he was too scared.Our person spent time getting to know him and loved on him, which contributed to his successful hair cut.I feel horrible that I cannot remember our groomers name, but we will make sure he sees her again.
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May 2023 by R P.
SAVED OUR TUSH! We have a 5 month old bloodhound puppy who eats a special brand for his breed. They not only had it in stock, but we were able to find an even better option. Typically we order online and have it delivered. However, he is growing so fast we need it faster now. They had the same size bag we order for the same exact price. We canceled our online order and will be getting it locally from now on. Also was able to get probiotic pet shampoo for his skin, and if you have a hound... you know.... we picked up an antler, peanut butter bone, freeze-dried treats, and a cookie shaped like a beer... because it's Friday, why not! Now this is not a discount big box place and you will shell out some funds for the items. However, they are unique and good quality.
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November 2022 by Caitie E
We come here once a month to get our pups groomed by Georgia! Our dogs are always so beautiful and happy when picking them up. She does a fabulous job, even with our one dog who is a bit of an energized bunny! Georgia is so sweet, and you can tell she loves her job!
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November 2022 by Zac Leach
I've got a high energy pup that they've been grooming for the past year. Each time they take time to ensure a safe experience for the groomer and my dog. Grooming is not an easy job. They have always taken time and shown integrity when my pup isn't a great client. Savannah gets my praise for her customer service. Georgia has also been great grooming my dog.
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November 2022 by Pivotal Trip
Georgia is the best! She always leaves our dog happy and beautiful. We have a quite stinky long haired pup and he gets to come see his favorite groomer once a month, and comes home looking and smelling like a million bucks. Thanks Georgia!
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November 2022 by TheSolidSalad
Absolutely wonderful groomers here. I love when Sarah cuts my dogs hair, its never been messed up! One time I had Savannah touch up my dog and it was wonderful! 10/10 will be coming back up soon!
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November 2022 by Terry Link
There's not a better groomer in Cypress than Georgia. Georgia really knows how to make a dog not only look good, but come out of a "terrifying" grooming session happy as anything. My dog who is a bit of a scaredy cat was taken care of like royalty by Georgia and we're very lucky, after many failed attempts, to find our groomer.
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October 2022 by Lana Adler
I wanted to like this place...it's so close to home and it seemed nice. I brought my doodle in for a groom and specified that we like to keep the hair on top of her head long. When I picked her up a few hours later, she was trimmed all over at the same length...That would have been somewhat forgivable but then I noticed that the groomer also shaved off her beautiful long eyelashes, which never happened when I took her to the groomer's before.When I called the store later and said that I wasn't happy with the service, they basically told me there's nothing they can do, even though their website says: "Our services are guaranteed. If you are not satisfied with your experience, let us know and we will do our best to make it right."They did NOT make it right. The most they could muster is to promise that the manager will call me back and try to resolve the issue. The manager never called.Clearly, they didn't care enough to follow up. Because why? They're the only pet grooming place in the area and they have enough clients as it is. But it shows the character of the place. It shows that they have no incentive to do better and that they can afford to be sloppy, unresponsive, or rude.Now, to be fair, the groomer - Chelsea? - did an OK job apart from those two issues. I wasn't asking for a refund. I just wanted them to admit that they screwed up. Or maybe offer some kind of incentive for the next groom. But instead, I'm leaving this review and booking a groom at a different place.
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October 2022 by Brenda Chaver
Christopher is the best groomer I know or hav encountered. My dog loves him an refused to go to anyone else . Love him and his excellent service. The staff is great as well
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October 2022 by Brenda Chavers
I love Christopher. He is the best groomer and my dog loves him. He will mot go to anyone else. He is the best. Excellent service. Thank you
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October 2022 by Angela Sai G S.
Great little local store. All my 3 poodles go there for grooming. Prices are fair. Matt the store Manager is a great guy and always welcomes our dogs to the store.
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July 2022 by J Dubbs
When the groomers are good, they're good, but beware if they are overbooked and have a crazy day -- you might not get your fur baby back until 6 hours later, which is absolutely ridiculous. Or, you may be asked to reschedule your appointment at the last minute (at least THREE times since I've been a customer). And, if Chris is your groomer, and he's too stressed out, your dog may come home with an appalling cut that looks like it was done by a student. Donna is rude, and I wouldn't be surprised it she mishandles the pups when she's frustrated. She said my dog was hard to groom, but he's the chillest dog you'll ever me. Sara is the best and most efficient groomer in that store, and I'm sure when she ever leaves, the store will lose a lot of money in grooming. They lost a good customer in me. I'll take my business closer to home.
