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March 2024 by Byron Robinson
This location has a lot to be desired. Customer service stinks. I typically frequent the Memorial location and boy is it night and day! The cakes don’t even taste the same. Workers are rude, lack patience and basic customer service skills.
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March 2024 by Shawn B
They are slower than you can imagine.
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February 2024 by Colby Parker
Great customer service from Alex and Amy. Both had great attitudes and went above and beyond. Jennifer acted like my existence was annoying to her. She was huffing and puffing and sighing with annoyance. Cakes were delicious, as always. Would have given 5 stars if it wasn’t for my interaction with Jennifer.
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January 2024 by Jessica Lowe
Recently, my husband ordered a 10 inch snickerdoodle cake for my birthday. When we brought it home and cut into it, there was a hair embedded into and under the icing. (see photo) We immediately took photos, and a video of me physically having to tug on the hair to remove it, discarded the cake, and emailed the bakery. When their managers Tiffany and Samantha responded the next day, they informed me that they could not do anything, unless I return the cake. I did inform them that the cake was in the trash, and that I could either take a picture of it in the trash, or bring the trash bag in, but that I was not going to be digging a cake out of the trashcan. They did not offer a remake, a refund, or anything but an apology since I did not bring the physical cake into the store. The customer service at this location is awful. We will never order from this location again!
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December 2023 by Zahra Ammar
24 December afternoon it was busy but these guys were great. Fast and friendly service. They have options for holiday packing and gift wrapping as well.It was a good experience. You can order ahead too.
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December 2023 by Lyric Simmons
Positive experience both times we've been can't wait to use them for so many more cake needs. Excellent customer service, cool perks for signing up for email or text. No complaints.
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November 2023 by Allyson W.
This location always has what I need when I walk in and I'm always helped and greeted right away. I usually order online to pick up, and have never had an issue. If you sign up for their emails, they offer some buy one get one deals. They have added lots of flavors too and always so yummy!
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September 2023 by Dennis Nima
Thank you Amy for your kind help and great recommendations
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September 2023 by The Perry Family
I visited the Nothing Bundt cakes located in Cypress, Tx (Fry Rd) on Saturday and received the worst customer service from Jennifer that I have ever experienced at Nothing Bundt cakes.I specifically went in to purchase an Oreo Bundlet for my mom and to my surprise I received poor customer service from associate Jennifer; when she rudely shouted across the bakery to the associate make sure his coupon date is valid and then after the associate validated the coupon date she told her not to honor the coupon. I had taken the time to complete the satisfaction survey from a previous visit and was awarded with a buy one get one free coupon which did exclude any specific flavors; however, during my visit to the cypress location associate Jennifer was so rude and refused to honor the valid coupon.This is not the level of service, that I have come to expect from Nothing Bundt cakes, especially with other bakeries in the area vying for customers, there recent price increase to $5.50 and the products not being baked fresh daily is also not on par with the level of poor customer service I received.Check your products for quality at the Cypress, Tx Fry Rd location as the Bundlets are not baked fresh daily.
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September 2023 by Ashley S.
Very nice lady that worked today, when my kids and I walked in it was a very clean place. The display case had very beautiful bundts. They even have plates and stuff for parties and cards. I was so scared to eat a Bundt because growing up they were dry but boy was this delicious and the frosting with amazing. I shared it with my two kids.
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September 2023 by Kim M.
It saddens me to leave this review. I've been going to this establishment for 5 years while living in San Diego. So imagine how geeked I was to learn there was one around the corner from home on North Fry Rd, Cypress TX. I've been there 4 times since I've moved here and always had good service. Today I went right before they closed and people came rushing in for last minute orders. Jennifer was my cashier. I selected my items and I showed her my birthday coupon via email on my phone as my birthday is tomorrow & they will be closed. I also inquired about a 8' inch birthday for next Saturday as my husband birthday is next Sunday. She immediately asked me for my ID. I politely declined because I've never been asked to show valid ID with no previous orders. I advised her that when I give her my phone number my info will show up in the system and I gave her my full name. As stated it did and she was still pressed about my ID. Then she said I guess you plan on using the coupon on this order huh. Hummmm.... ummmm yes isn't that reason for me showing it to you since it's for one free birthday bundtlet. Now was it really that serious!!! What was I going to do stick her up with my phone when clearly my information was displayed on the email the company sent me. I verbally gave her my name and it showed on the register when I provided my phone number on file and she repeated back. People really need to stop profiling people just because they are stuck on color. It's disgusting and down right appalling but you still want our hard earned money. The funny part is everyone in the store was black even the other cashier. No one was ID'd by the other cashier, just me. Well thank you Jennifer. You have received the Donkey of the Day award!!!!! I will not be returning. I can spend my money elsewhere where it's appreciated. I did want to try out that Lucy Pearl bakery. I'll be taking my black bucks to black owned businesses.
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August 2023 by Not Today (PapaSmurf)
So late today on a Friday the delivery service canceled my delivery and the store manager Melissa took it on herself to hand deliver it to my husband for his birthday….we’ve enjoyed these baked goods for years but I think this was beyond compassionate to make sure it got to him…it’s crazy i didnt make it home for his birthday but this was almost tears of sadness but instead of joy…wow thank you so much
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August 2023 by Mary Beth F.
The staff was helpful and friendly. Store was clean with a good selection.This was my second trip to this store this summer. Amazing lemon with raspberry cake the first trip and white chocolate with raspberry the second.
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August 2023 by Leroy Stevens
So late today on a Friday the delivery service canceled my delivery and the store manager Melissa took it on herself to hand deliver it to my husband for his birthday….we’ve enjoyed these baked goods for years but I think this was beyond compassionate to make sure it got to him…it’s crazy i didnt make it home for his birthday but this was almost tears of sadness but instead of joy…wow thank you so much
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July 2023 by Miyoshi Allen
I Love these little cakes so I go to a location often, whether in here in Houston or I'm in Atlanta and I always get around 4-5 little small cakes. I recently moved so I tried this location that was up the street from my house. So with me visiting locations often I have the little card they give and they hole punch for every small cake you get, They told me they wouldn't hole punch my card. Then I guess if you ordered 4 small cakes you get a free bag. Since I ordered 5 I was told I dont get a bag which made no sense to me because you would think the incentive of the free bag would be to get ppl to purchase at LEAST 4 cakes. Then I wasn't given the correct cakes I asked for. I was given lemon cakes when I asked for vanilla and I hate lemon cake.Supposedly, this is a franchised location so I'm guessing no one will get the experience they would at a non franchised location which would probably be better. Ladies were "friendly", but I wouldn't recommend. I'll drive to Dairy Ashford next time.
