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November 2023 by Ro L.
today i had went into this outlet store with a friend, and it was good at first. The associate greeted me and my friend and we asked him if stronger with you was availible and he said that it had ran out. Then we asked him if there is Dior homme intense and he also said it ran out. It made sense and he was respectful about it, but out of nowhere an older blonde employee unsure if shes the store manager or associate intervenes and ask us what we need. We said ugh since the 2 things we're looking for aren't available, is there anything fresh scent. and she so she broought out some fresh scent. After smelling it, we told her thankyou and that we will come back. As we try to walk away to leave she makes a nasty remark saying " Ugh wasted my time". This made my friend incredibly upset and unwelcome. We will definitely never come back to this perfume shop ever again. I hope this fire this woman, if i not wrong she might be the manager according to these other comments. what a nasty rude human being.
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November 2023 by Ameena Sethi
We went today to look for some gifts. The store had some promotion going on some perfumes were buy 1 get one 50% off as advertised through the store. We were looking for small gift sets. We asked the price of a couple and while we were walking out I saw a suave set that caught my eye. Me and my friend stopped by the door to ask the price as another person was being served before us. The door was propped open. The older African American lady working there with red lipstick on told my friend to move away from the door for some unknown reason. Her attitude was very weird like she is talking to ignorant children. We ignored her tone and asked for the price of the item we were interested in. After she told the price I asked her is there any additional off or that’s the final price. She proceeded to talk at me with an extremely condescending tone that the whole store was on sale. This whole outlet is on sale nothing here is full price. I was shocked at how I was being addressed. I did tell her that, that was very uncalled for, it is not my first time at the store and that I saw the promotion around and was asking because that. It was extremely shocking for to me to be addressed the way I was. Customer service has taken a sad turn especially at this store.
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November 2023 by Yolanda Y. Duru
Staff was great and very helpful
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November 2023 by Vernon Stephen
Love their skin care fragrance products
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October 2023 by Shumaila K.
I used to work at Perfumania Cypress,Tx store. Highly recommended do not work there. Store manager wants to hire someone like her I am wishing for her that she get a manager exactly like her. The store manager at this particular store has so much attitude. She just wanted to tease employees plus she needs to work on her behaviour plus she needs to learn how to work with diversity. She discriminates plus no matter how good you would do she wouldn't appreciate. Her name is Erica Carr. She was on her vacation. i was told by other managers that i need to make a purchase out of my pocket to make our day goal. This is so ridiculous. I never heard something like this. Erica is so disrespectfull with her employees..
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September 2023 by Amanda Perez
Ms Erica was awesome, pretty and helpful....I am coming back to see her again soon!!
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August 2023 by Eric Wilson
Price was less here than the major retailers.
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July 2023 by Angel Cruz
I have made purchases from here before and it was excellent customer service. This time my experience was horrible with the African American Lady with hat and lot of makeup was so rude. I walked out because of her rudeness. Can’t be like in that sales & customer service.
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June 2023 by Son Of God
The African American lady with hat and large makeup working on Thursday May 25th, 2023 at about 10/11am. She is mad rude and nasty in behavior and super condescending. Firstly I called her on the phone before making a 40min trip down to the store giving her over the phone the exact brand of cologne I was looking for and she told me she has it only for me to get there and she was claiming that I called something different. Like this is beyond disgusting. Zero star for her.
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May 2023 by Itria Carrizales
Very bad customer service, today may 11th at 6:00pm went to the store but I felt unwanted and discriminated, ladies with no manners working in there. Not going to that place anymore!
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January 2023 by Temitope Adeyele
Helpful sales personHowever I could find the perfume I wanted at the store
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December 2022 by Chandra Barnes
Chance was so absolutely amazing!! His customer service professionalism and outstanding personality made my experience the best one this season!! Keep up the good work!!!
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December 2022 by Heverth Rengifo
Worker are amazing they are so friendly and with smile face thank you I will come back soon
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December 2022 by Ray Kirkland
Good customer service!
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May 2022 by Sean Parker
They are very knowledgeable and really know their products
