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December 2023 by Tina S.
Bought a 2000 dollar pump from them. The pump lasted about one half years. They told me when I bought it, it had a 3 year warranty. Pinch a Penny Louetta came out and confirmed pump was bad and needed to be replaced They were of absolute no help in helping me work with the pump company to replace or repair it. After waiting on them for a month to help get the pump replaced, I finally had to go to a different pool company to buy a new pump. My pool was emerald green and starting to stain my plaster. Only go to the Louetta pinch a penny if you have money to waste and don't mind apathetic, don't give a darn about their customers problems management. Pinch a Penny told me the pump company was notorious for not holding up their warranty yet they continue to sell the product to their customers.
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December 2023 by Mike Fry
These guys are the best.I’ve been in my house for a little over a year now (1st time pool owner). They test my water and only sell me what I actually need (unlike Leslie who try to get $100 bucks out of you every visit).They have pool parts, chemicals and the most important thing, they share their knowledge!I had a sudden major cloudiness issue pop up out of nowhere. I asked them about it. Instead of telling me to have their tech come for a service visit, they gave me a list of things to check on my own. The 2nd thing on the list was my problem. I fixed it for a $3 dollar part (an O ring which they had in stock).I can’t imagine a better place to help me take care of my pool!
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September 2023 by Larry Klein
Great prices, friendly staff...
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August 2023 by Laura Gomez
Amazing super helpful and nice
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August 2023 by Baile A.
We did one service with them- while the tech was very nice and did a good job. The communication from the office was not what we are used to. We had to call non stop for any information. Pool is still just okay in my opinion after a 1300 green to clean service. I told multiple people we need monthly service once this was done which is everyone replied would be fine. My dad gets a call this morning to tell him that they couldn't do my monthly service???? After repeated times telling them I'm the home owner and to only contact me as my dad does not live in this house. We are now one week out from a house warming with no pool service. This is retaliation as I called and voiced my opinion on their communication skills are lacking to their customers. I got told to "be patient" as it's not their fault except they were the ones who set the expectation of a Tuesday deadline to swim not us. If you tell your customers something, we believe it and then we you don't follow through and something is going to take longer you need to inform them. As the customer I shouldn't have to call daily to get updates.
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July 2023 by James Beach
Down to earth staff. Very knowledgeable
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January 2023 by Dave A
This is our go-to pool supply store. The owners are very helpful and the prices are better than the competitors.
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January 2023 by Jeremiah M
Helpful staff and affordable prices.
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January 2023 by Kelly Hardin
Everyone single person at the Louetta location was incredibly friendly and helpful. Like above and beyond what would even be above and beyond. They are not nearby for me but I will never go anywhere else for anything pool/spa related.
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January 2023 by gary fransen
Great people, spent time looking at my Kreepy Krauly skimmer and told me no charge. Gary
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January 2023 by Dion Cruz
Needed some pool filters and called around this store had the best prices. Friendly staff, and owner was available to answer questions. This will be my go to place for all our pool supplies.
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June 2022 by Natalia V.
Feed me with tomorrow for 2 months And then refused to service my pool!!!Horrible service, Horrible people.
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January 2022 by Stephen Binckley
I love the family that owns and helps you always with a smile. Very knowledgeable of all your pool needs.
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January 2022 by Jeffrey Harris
Very honest, very friendly, share information & educate with out any sales pitch. What a fresh concept.
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January 2022 by eric halvorsen
They a they are very helpful, informative and even had a hard to find connection. Couldn't ask for more.
