-
October 2025 by CHRISTINA LAAKE
Don’t rent here. My rate went from $180 for a 10x20 first floor, air conditioned unit to now $455. The online rate is $180!! They just raised the rent from $390 to $455 just a few months ago. Before the property manager would reach out to you and was very nice and would submit a request to lower rate because she would even say it’s too high. Whoever I just spoke to now wouldn’t even help and was rude (after I called seven hours ago and left a voicemail). I turned off my auto pay for a reason and before I could even get to why it just sounded like she wanted it paid. No thank you. $455 a month is horrible and high way robbery. They will get you cheap for the first few months then it just starts climbing and climbing. The other non chain places in the area are half the cost and they maintain their prices. I had the same problem with rent hikes to unrealistic prices at the other location on Louetta as well.
-
June 2024 by L S
My initial rate started atlroibd $130. Within less than one year, it's at almost $220. Apparently, their business model (according to their own representative) is to have a pretty substantial increase every 6 months to a year.
Trying to get in touch with anyone has been a nightmare the past few months. TERRIBLE service. Don't be swayed by an initial price. It will increase exponentially over time.
-
June 2024 by Cynthia Fazin
Lacreasha was such a joy and extremely helpful with my storage experience. Very customer service experience.
-
May 2024 by Jessica Borkowski
LaCreasha is awesome here! My mom was locked out after changing units. The little kiosk people said her code should be the same, but it only worked for the unit on the old floor, not the new one. We ran into LaCreasha on her way home for the night. She was so helpful getting my mom a temporary code for the night with a great attitude! Public Storage better hope she stays around for a while !
-
May 2024 by Luke
just wanted to shout out to Lacreisha the customer service rep at that location. She's been extremely helpful and considerate with listening to my concerns and providing me quick responses and services. Great job and she's a great asset to your team!
-
May 2024 by Judy Jean Kwon
Lacresha was awesome and very helpful. I highly recommend this location. I had a unit here for several years. It is clean, well-maintained and they have excellent service.
-
May 2024 by gntx 06
I have rented a unit for years at this location. A lady by the name LaQuishia may have missed her name I do apologize, but she was always helpful and informative. She made my stay pleasant. I recommend this location and She is a valuable employee!!!
-
March 2024 by Laura Wojenski
Lacreasha is awesome! She is always helpful when we have a question or need something. She was in the office when we signed up and have lived her ever since!
-
March 2024 by patricia cabble
Lacreasha has awesome customer service,personality is amazing and is very helpful
-
March 2024 by D Mtz Med
Great customer service here Lacreasha was able to help me out and answer all my questions I had.
-
March 2024 by Francisco Ruiz
The property manager Lacreasha is very nice and accommodating. I have my stuff stored at this location and they are great. She is always available and if she is not available she responds promptly.
-
March 2024 by Suleman Akbar
Lacreasha is amazing kind and helpful even in tough situations. She’s very professional and goes above and beyond. Always takes time to help out all the customers and explain everything in detail. Her professionalism is outstanding. My review is based on her best customer service , I thank her and God for her services ?.The property is well maintained and clean all the time and It is just a pleasant experience and I would Highly recommend this Storage to my friends and family in Houston/Cypress Area !!
-
February 2024 by Diana O'Brien
Lacreasha was very polite and helpful
-
February 2024 by Luis Sanchez
Awesome ? place to keep your stuff , great experience nice staff. Always keeps us updated very attentive lady at front desk
-
January 2024 by Marlos Bar
Lacreasha customer service was excellent will be back
