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October 2023 by Alejandro Renteria
Maria was amazing!! She really went out of her way to make sure my wife was satisfied with our purchase. She helped us through each step, was very quick about her responses, and helped with all our needs. Even on such short notice, she made sure we had our delivery date in time to meet our needs. Thank you Maria! Give her a raise! Or at least a bonus!
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October 2023 by Veronica Coats
We visited The Room Store today with only the intentions of looking and pricing some sofas and loveseats. We were greeted immediately by Adrian P. . He told us he would be around if or when we needed him. We asked to be shown specific things and that what he did. He was very pleasant, knowledgeable and super helpful.We did end up buying several pieces before we left. We were very pleased with our visit.
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October 2023 by Bryan Ott
My husband went in on a Monday afternoon after lunch to see what they had. We were interested in the sectionals we've looked around a little bit at various stores, but not really seriously. We met JD, he was really very nice and the least pressure I think I've ever felt on any big purchase.We needed to run home and do some work, we measured and returned to the store an hour and a half later. We spoke to JD again and ordered the Modular One sofa. I was really impressed with the Rooms To Go furniture between today and the last time I was in one of their stores, it's been years, but they had some really nice furniture. I'd definitely send friends and family to buy with JD he was really very friendly.
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October 2023 by rose k
Geo Ervin was an excellent sales person. He listened to what I was looking for and showed me exactly what I was wanting. He also explained the Fortegra Guard It service in a way that I totally understand what it was and what I was getting. I would like to give Geo 5 ?????He made ROOMS TO GO look good!
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September 2023 by Jason Tian
Picked up some furnitures from the showroom and here’s what happenedFurniture ripped from the bottom by their guy and was told they could give a 25 dollar discount. Management was rude the whole time as if they don’t want you there.They even did not provide all the needed parts for assembly after we moved the furniture back. Customers are treated with disrespect as if they don’t want us there.It was a very funny little experience. And oh god even their products are overpriced and of inferior quality.Please love yourself a little bit and shop somewhere else who treats you with respect. The American furniture store over near Woodland is so much better.
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September 2023 by Keina Warren
Anthony was PHENOMENAL! Very knowledgeable and made the experience quick and easy! He never made us feel pressured to buy something we didn’t want!I will definitely be back. The only bummer was that we want furniture next and he only works on the kids side ?!Great Experience and very pleased!
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August 2023 by Ebuka Ndukwu
Me and my wife were very disappointed with how unprofessional the sales man and the supervisors at this rooms to go were. They got our order wrong now they want us to pay 20% plus a new delivery fee! It was their mistake, how is it fair for us to pay for their mistake? The sales man lied and said that the mistake was a “customer preference,” which is absolutely absurd. Me and my wife told the sales man exactly how we wanted our couch delivered, once it finally came we were so disappointed to see they had the pieces all wrong. I spoke with the supervisor whose name is Jp Portillo and he quickly shifted all the blame on us, as if their sales people were perfect and never made mistakes. Now we are stuck with an order that we didn't make. I respect honesty, and integrity. If you were wrong, own up to it, but unfortunately that wasn’t the case with rooms to go. Me and my family will never be using their services again.
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August 2023 by Norma Pena
Great experience with Noemi! We knew what we were looking for and she showed us what they had. Narrowed it down to 2 choices. Noemi was very patient as we went back and forth between the 2 sleeper sofas we were considering. She was very informative and helped us make our choice. We can't wait for the delivery! Thanks!
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August 2023 by Cam Rey
I was nervous to shop at this location based on some of the reviews, however, I personally had a pleasant experience. My Sales Rep Amber was polite and helpful. She did not come off pushy and gave me my space to look around. Although, I do feel she needs to slow down when explaining the warranty coverage on the furniture. She spoke over this rather quickly. That was "extended" coverage I did not need. I thought it was included in the original pricing and then itemized on the invoice, which it was not. I did not have my readers, which is my fault, but had I been able to clearly see I would have definitely declined this coverage. My delivery had to be split in two. Both times the delivery guys were friendly and provided quallity service. They were on time and very respectful in my home. My only complaint with this location is several items I found online were not available to see in the show room which would have been very helpful bc I cannot buy furniture online blindly. Other than that my experience was a good one. I intend on returning to this location and purchase again. But next time without the warranty coverage.
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August 2023 by Jada Williams
Jose made my experience very smooth and painless! Walked in, was greeted and shown straight to the bedroom suite I was searching for. The process of checking out was fast and easy. Went to pick it up at distribution center expecting to wait 1-2 since it was a Saturday. Checked in with the customer pickup representative and was directed to the dock. Was loaded and out of there within 15 minutes. Very pleased with my experience.
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July 2023 by Elsa Dominguez
Gabriel Ortiz was a great help and one of the best associates I have ever came across when dealing with customer service! My husband and I went looking for furniture for our new home and he helped us create the best set and also explained of the protection that could be added to it which was a great offer. We will definitely be coming back in the future when purchasing more furniture!
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July 2023 by Yazmin A.
The sales person we had was JD he was wonderful! The furniture I picked out looked great at the store. However, I wouldn't know how it looks, it was never delivered on time. I purchased, and paid for priority delivery. However I never received my furniture, I called customer care they stated that they knocked on the door and no one answered. That was complete BS (lie) I was home all day long waiting for my furniture to be delivered, no one knocked I have a camera at the door that I can gladly show that not a single soul knocked at the door. The delivery was scheduled for yesterday July 26 anywhere from 11-2, then I received a notification that the time was moved from 2:40-3:10 then I received a call that the time changed again from 3-7 then when my husband and I called at 7 to ask where our furniture was they said it was too late and dispatch was closed. You can imagine our frustration. I strongly recommend to take your business and money elsewhere unless they have delivery time available for the same day.
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June 2023 by Dee
Sales Associate Karol was Awesome from the time I walked in the store! Karol gave me time to look around and not hover, rush or make me feel pressured…, she was very patient and knowledgeable of products sold and was able to answer all my questions on how my sectional would look in my space. I am so Happy with my purchase and can’t wait for it to be delivered! Thank you Karol!
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June 2023 by Bob the Berean
JD was extremely helpful, knowledgeable, patient with us and no pressure. Got just what we wanted. Great experience!
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June 2023 by Lindsey H.
First time shopping at this location. Anthony in the kids section was very helpful and informative. He helped us pick out the perfect bunk bed for our daughter! We will definitely shop here again in the future. Thank you Anthony!
