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February 2024 by ChiefMishka (ChiefMishka)
Atmosphere of 4 only because it can be difficult to drive into and out of. But I don't hold this against them because service has always been exceptional. The food has been great, and if there is ever a problem they are always apologetic and eager to fix mistakes. If I have a choice of any Sonic in this area, I will go out of my way to purchase from this location. Even if it can be difficult and confusing to drive into.
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February 2024 by John Slaughter
Messy but decent
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November 2023 by Tim Gibson
Asked for a custom classic shake, they were confused and took an extra long time. Still was only modestly blended.
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November 2023 by T Crabtree
My family and I came to this location to get dinner. When I checked my order I noticed they didn’t put the correct order in the bags. The order was completely wrong. When I told the manager, he asked what I had ordered. I pointed to the signage they had displayed which was their current special. He then said, “I have been meaning to remove those signs, that special is over”. He didn’t offer to correct the order or make it right. I was pretty shocked. A few days later as I’m driving past this location. I noticed the signs are still up. The signs at the West Rd & Barker Cypress location were up as well. So basically this little manager lied to my face and didn’t want to replace my order. I didn't want anything for free. Just the food I ordered. I’ve never stopped at this location again and will continue to tell others about this location. Terrible customer service, food was terrible/slimy. They’d get ZERO stars if that was an option. I drive out of my way to the West Rd. location for now on. That location made sure to go above and beyond when I told them about my experience at the Fry Rd. location.
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November 2023 by Julie Bonner
James is great at customer service! He was so friendly and that really makes a difference. I will be back just because of his attitude!
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November 2023 by Mike Atnip
The service is always very slow at this location. Many of the signs and stalls are damaged and unusable. The food is ok, but not worth the wait.
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September 2023 by Amanda YZAGUIRRE
I have drove out of my way for months to another location due to the disrespectful service here and food quality. I was in a hurry and needed to stop here for a drink this morning, no answer at the drive thru pulled up to the window and nobody in sight, honked my horn no response, went to a stall and finally got a response to somebody (young female) who was giggle the whole time I was ordering when I had to repeat it three times. I eventually left and just continued to my destination. Guess things haven’t changed much.
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August 2023 by Mario I Sanchez
Rude employees,the speakers are not working, don't go to this location and most of all they were laughing at the issue. Very disrespectful is what these teenagers now a days learn they have no idea of what great customer service is.
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July 2023 by Teresa Casillas
Very disappointed with our last 2 visits at night here. Staff is rude, gave us our food and said nothing and closed the window. Food was terrible and the gentleman kept talking over us while trying to order our food. We will not be coming back. Only reason for 2 stars is the afternoon staff has been really great but unfortunately we tend to come in the evenings.
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July 2023 by Breanna R.
Management was unprofessional, the milkshake tasted spoiled, the l setting was awkward/uncomfortable, manager was very snarky.
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June 2023 by Michael Clayborn
This sonic is the absolute worse. They never have anything outside the basics and sometimes they lack that.
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May 2023 by Judy Lockshire
No one answered the call button. Could see two employees playing with there phones. Saturday May 6 at 8:20 pm.
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February 2023 by breanna lewis
I just looked at my footlong & I’m appalled. I’ve never felt so disrespected in my life. I really don’t know what the heck I’m looking at. I’ve never had this issue at any other sonic. Idk if they felt like they were too busy or what the problem was but to skimp on the chili & cheese this bad is & clearly just throw it together to keep the lines moving is unacceptable & disrespectful. I also found a hair in my drink which means they’re not wearing hair nets. I won’t be back.
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February 2023 by James M.
The food was tasty The Employees were always polite and smiling at me And the Restaurant was very clean and beautiful I even asked one of my friends to give me those clear medium shake cups for a Carmel shake and it looked amazing and tasted just as good. 10/10 would eat their again
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January 2023 by Melyssa Melyssa
The food came out quick so that was a plus! The server was nice and polite!
