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February 2024 by Alejandro Marquez
5G service is a joke. The service does not work inside buildings or in high capacity areas such us shopping malls and outlets on 290.
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February 2024 by Mireya Facio Sifuentes
Great customer service!
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February 2024 by Bebe N
Very displeased!! Will not return to this location ever again and honestly ready to completely switch companies all together. I do not like when people try to make their own rules as they go along. I especially don’t like lack of good customer service either. Let’s retrain or restaff.
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February 2024 by Jeremias Garcia
Great customer service at this location
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February 2024 by Tamika Gordon
Macy is the ABSOLUTE BEST!!!! I was switching cell phone companies and she not only made the swap easy but she listened to what I needed and created the perfect plan for me and my family. She was patient while we transferred our information and made sure we had all the new accessories we needed. Macy is the reason we chose T-Mobile. Thank you, Macy!!!
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January 2024 by stephen Dominguez
Had an issue for over a year on my bill went to the location on 290 and spring cypress. Carlos was the salesman that help me and call customer service to try and help me. When customers service came back they gave him a response that him and myself did not feel was fair. He fought and escalated the call with customer service and got what was fair to me. While there also aoprithat the store manager Santiago got involved as well to make sure I was happy when I left. Hats off to Santiago the manager on duty for overseeing his team as well as his salesperson Carlos for making things right and going above and beyond. I definitely will be back in the store for my next set of phones. Awesome job guys.
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December 2023 by Curtis Johnson
Cassandra was awesome
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October 2023 by Hollie Harris
Trey was a total sweetheart and she was super helpful! :)
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September 2023 by Marco Arellano
I have been client of T-Mobile for more than 9 years and always I have the best service.
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September 2023 by Angela Berg
*********T-MOBILE SUCKS!!************** If I could give NEGATIVE 1O stars I definitely would!!!!! T-MOBILE SUCKS!!! And so does the CUSTOMER SERVICE AT THIS STORE!! They did not try to help me in ANYway what so ever, just shrugged their shoulders and went on to the next customer. I’ve been a T-Mobile customer for over 15 years and honestly this has been my worst experience with them so much so that I am looking into getting a new carrier. The rudeness and lack of caring I just received at this store has me fuming. I WILL NOT go back to this store. They need to train their employees in customer service skills at the least.*****I DONT RECOMMEND ANYONE BECOME A T-MOBILE CUSTOMER, THEY COULD CARE LESS ABOUT YOU ONCE YOU BECOME A CUSTOMER !! ****
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August 2023 by nagi labib
Trey is amazing!!! She's so great customer service, smiley, and so patient. She solved my problem with my broken screen and was able to help me get ALL of my information. She should be a manager for many stores
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August 2023 by Roberto C Colon
They sell you cell phones as Sprint and then TMobile will not unlock for you because you “did not buy it from them”
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August 2023 by drakkarama
I was so disappointed with Best Buy when I purchased hot spot that was obsolete and no longer supported. Walked in to T-mobile to see what’s out there.Met with Macy who she rushed welcoming me in and took her less than a minute to understand what I needed and immediately gave her recommendations! Wow!!Very impressive and highly experienced she answered every single question like she already knew ahead!I got the home 5G internet as recommended and was perfectly satisfied with it.The place was so clean very organized and super friendly staff I definitely recommend this store!
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August 2023 by No CATs
They destroy your credit score, I have returned the equipment and made sure they closed an account to find out after 8 months I owed them 150$ and it was sent to collections. Sued them.
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July 2023 by Susan Rodriguez
Santiago is the store manager. This location doesn’t disappoint! Very nice the entire team. They will try their best to get your upgrade at the best price. Also make suggestions to your current plan to help you save money. It’s been a long time since I had this kind of service from a T-Mobile store. By far the best location in Cypress TX. Come visit this store asap.
