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March 2024 by Amina S
I would give this place 0 stars if I could. We bought a pair of earrings for $200, as a gift, and when we went back to return them, management claimed they could only exchange them. We told them there was nothing else at the store that we wanted, since they were a gift that we didn’t need anymore. As someone who has worked in retail forever, there is no reason the management couldn’t have made an exception for a return considering there was no reason for us to do an exchange. They were extremely rude and unprofessional. I would not return!!! They don’t care about their customers, just their commission for their tacky jewelry (that tarnishes btw!)!!
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December 2023 by Ramu Katamaneni
Nice collection but there should have been more on the display instead of in the back store
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December 2023 by angie ramirez
Unless your dressed nice they aren’t that helpful.
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October 2023 by donny albertha
Nice place to find watch, bracelet, ring, necklace
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June 2023 by Vann V
I was helped by two amazing ladies last week Hannah & Hilda. Hilda help me pick out 2 new beautiful rings. They both displayed wonderful customer service and are truly down to earth. I never got the sense that I was bothering Hilda and she was willing to above and beyond for any product I wanted. BEST Swarovski in Houston ❤️❤️❤️❤️
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April 2023 by Lane Hopkins
Mario was rude and acted like he didn't want to help me. I explained what I needed, and Mario said we don't have that here. Luckily, a nice employee asked if she could help. Mario walked off in a huff like she had stolen the sale. I thanked for they time. Ask their names. Wish I didn't have to write this. Hopefully, Mario will have a better day in the future.
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November 2022 by Daisy Aguilar
Came here for some specific earrings I had seen online. The site stated there were a few in stock at this location and wanted to check them out before buying. When my fiancé and I entered, the staff looked up and ignored us. No greeting or help. We looked around for a while and could not find what we were looking for. In the meantime, other customers had walked in and were greeted and helped by 2 ladies on the floor. I finally went up to the front register to specifically ask about the earrings and the lady saw me and proceeded to not help me, continuing on the computer. Ok, cool, maybe she was in the middle of something… but no acknowledgment or help. I finally spoke up and asked if her or someone else would be able to help me find what I saw online or if those weren’t available, anything similar to that. She proceeded to tell me she needed the item number and couldn’t base it off of the name and picture I had screenshotted. At this point, one of the other ladies stepped in and said she would help look for it. After about a minute of looking at the front, the initial lady who was helping said they probably don’t have it and moved on to helping someone else. Very disappointed in the service…
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November 2022 by Daisy A.
Came here for some earrings I had seen online. The site stated there were a few in stock at this location and wanted to check them out before buying. When my fiancé and I entered, the staff looked up and ignored us. No greeting or help. We looked around for a while and could not find what we were looking for. In the meantime, other customers had walked in and were greeted and helped by 2 ladies on the floor. I finally went up to the front register to specifically ask about the earrings and the lady saw me and proceeded to not speak or assist me, continuing on the computer. Ok, cool, maybe she was in the middle of something... but no acknowledgment or assistance. I spoke up and asked if her or someone else would be able to help me find what I saw online or if those weren't available, anything similar to that. She proceeded to tell me she needed the item number and couldn't base it off of the name and picture I had screenshotted. At this point, one of the other ladies stepped in and said she would help look for it. After about a minute of looking at the front, the initial lady who was helping said they "probably" don't have it and moved on to helping someone else. Very disappointed in the service...
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October 2022 by Charlekisha Hughes
The lady was extremely helpful but unfortunately they didn't carry any 20"+ necklace.
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October 2022 by Bharath Reddy T
The store is well appointed. However we Picked-up an online order there. Asked for giftwrapping at checkout. They did not wrap it. When asked they said they don't do it, we'd have to galleria to get that. Sounds crazy? Why offer gift wrap then deny it and why the sarcasm?
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August 2022 by Arlisa L
Good service. Not great discounts
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June 2022 by Marie Baldwin
Very helpful employees and they don't mind checking for specific product for you. Thank you great experience.
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December 2021 by GWMinichiello
Usually love store as have purchased about 150 pieces over time. Due to Woodlands site closing i visited cypress store. Very disappointed with selection of figures. Very few to choose from as this location in an outlet mall focuses 95%on jewelry. I understand its a market driven inventory so not the stores fault just very disappointed. The Woodlands mall store was very high class chic and well stocked. Loved it to death. I'll only visit here once a year to get the Christmas ornament. If i can get online I'll never visit again. Personnel were good. No problems there. Swarovski really ****** up leaving the Woodlands mall. Covid dip in business has rebounded everywhere. They should have toughed it out like other many great stores. For gods sake Lego stayed!
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December 2021 by L. Morningstar
Quite pleasantly surprised with prices and selection. Store is a bit small, need more space.
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December 2021 by Sue Raherimanjato
Friendly knowledgeable employees
