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March 2024 by Tiffany R.
Bad customer service service. If you want to go, check out the katy mill location, I had better experience with staff there than here
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November 2023 by Mon C.
I came to shop on Black Friday,but I'm extremely angry!!Because they don't treat customers of every skin color fairly and I feel like they are being racist!!When I was checking out it was clear that my order was over 150 but I was only given the two advertised freebies,not the ORIGINS set that was given to me over 125.When I went to check my package after checking out and realized I didn't have this freebie I went to ask the cashier.I asked the cashier about it,but then I realized that a non-Asian customer behind me had gotten the gift set.So I asked her why she didn't give me the origin freebie and she said it was gone when I checked out,but she didn't mention anything about it when I checked out.I said why did the customer behind me get the freebie and she said they just got it out of the warehouse and it wasn't there when I checked out so they couldn't give it to me. This made no sense at all!I asked for a manager and she told me to wait until she was done with the long line of customers.I was so angry that I called the manager in the store to come and take care of it, it took several times for the manager to come and ask me what happened,I recounted the story and she kept defending her employee,not apologizing and making me get back in line before she could take care of it for me. So I waited in another long line before it was my turn, and I realized that the free haircare had selection and the girl who checked me out never mention any options at all.Although the manager eventually gave me the freebies I deserved,I didn't hear a single word of apology for all the time from start to finish.I don't understand why the non-Asian customers behind me don't need to go through all the trouble to get the freebies they deserve,is this company discriminating against Asians?I forgot to ask for their names but their CASHIER IDs are ****************!I've never seen such poor service and company before,I would like to get a reasonable explanation and apology from your company!
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September 2023 by Lori Fortner
If you want to be waited on by an adult salesperson who knows about cosmetics this is the store for you. Aliya was very knowledgeable about which facial care products I should be using on my very dry skin. There were several other customers in the store today who said they come to this store for the savings and the staff. So I'm not the onlyone who is impressed. I was never pressured into purchasing anything and Aliya kindly suggested I try another more flattering color of make-up. I bought the Esteé Lauder brand at half-price today. (23 Sep 2023) It's true the store does not carry the full-line you might find in a department store but last time I was at Dillards, they didn't have all of the eye shadows in stock either. They are located at the Premium Outlet Mall on 290 in Houston. Give them a try and if you plan to go, visit in the morning and get in a cool morning walk, while you window shop at other mall stores.
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March 2023 by ML Beverly
I visited this location today and Marc provided exceptional customer service. I’ll be back soon!
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December 2022 by Mike Rollerson
The Cosmetics Company Store's always offer a great value.. but this location? They're just rude and incompetent.When purchasing an item over the phone, especially cosmetics or fragrances with a high cost, it's important to know what you're getting. This store took my order for one item but charged me/shipped me a very different item (an "Extreme" version that they quoted me as the original version). This meant not only spending $40 extra for it, but getting something I had no interest in.After receiving it 2 weeks later, immediately seeing that it was the wrong item, I called and was told "We never had the original, only extreme". I was transferred to the manager, Mark, who explained "I don't do refunds or returns". So there's nothing I can do? "all sales are final"I'm fine with that.. if they sent me/charge me for what I ordered.If I paid a premium for a cheese pizza and they deliver me me an "Everything pizza" at a higher cost, how is that my fault?Don't shop here. Go to Grand Prairie or something where they're able to read the product names correctly.
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December 2022 by Joshua Robinson
Marc and his staff are amazing! Everyone goes above and beyond. Great selection of stuff and awesome prices!
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November 2022 by Ester Romero
Great prices & great products! Been coming here for about 2yrs.
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November 2022 by A
Just called them today to ask if they have the product I’m looking for. The guy who picked up my phone is sooookok rude. I said thank you. He just hung up directly and madly. What’s wrong with you???? If you don’t like working there, just quit and stopped my ruling others’ day. Good think I never and won’t ever go there at all!!!
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October 2022 by Cloud Anderson
Hi this is cloud AndersonI went to the Houston store at 290, I had the super bad experience! I want to purchase 6 of Tomford perfume, the manager Marc said I can only buy 5 this is the rule I was likeok. before I leave I saw a couple purchased 40 of the perfume So I ask why they can buy 40or 50 same item? the manager Marc said they have more people purchasing the item, but there are only 2 customer besides me in the shop. Marc no one is stupid!!! I know those people are your friends, and you broke the rule yourself so you can sell to your friends instead of other customers. At least be fair and sell everyone the same amount. Stop utilizing your manager's perks to treat people differently. I am very mad, this store manager is rigged! Stop shopping there when he is around.
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October 2022 by Anton K
This store has good deals and the staff is helpful, but recently the place has been overrun by outlet shopping foreign tourists that are, by all indications, organized and bussed to this particular location. It's probably good for sales, but sucks for locals, because now there are long lines and waiting time to enter the store, people elbowing and climbing over each other inside and near impossible to get to the counter. You can see the staff trying to manage the crowd, but most of the time it's just a swarm. For the last year I have been unable to either shop or browse there and completely avoided the store on weekends.Also one star deducted for the short operating hours.
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October 2022 by Jackie Hedge
I was in the store for about 30 minutes and no one ever recognized me. I had to ask for help and still didn't receive it. I guess racism still exists even in Houston.
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September 2022 by Vicki Cash
Wonderful employees!! So kind and helpful.
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August 2022 by Evelyn Su
Like most of the cosmetic company stores, it carries amazing products at a unbeatable price. But what really makes this place a solid five star is the employees who work at this place. They are always patient, helpful, and attentive. Specially shut out to Marc, Maria, and Tavana, today they went above and beyond to help me. You can tell they are service-oriented and truly love their customers.Employees like them should get kudos and recognized by the company.
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February 2022 by E G.
This location apparently too busy to take a $182 sale over the phone so I call the other location and give the sale to them because they can be bothered to take 5 minutes with me over the phone for a shipment. Katy location FTW!
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October 2021 by Kai Stone
Drove all the way from the galleria to get here at 12:50 pm and the store is closed with no note on the door explaining why? It opens at 11:00 according to the door and the cleaning company left a note through the door saying the same thing! You guys need to do better
