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October 2024 by K Sul
Actually I give this location 0 stars! I have shopped with TRS at this location since they opened and EVERY year at the Nutcracker Market. I have so much of their merchandise from housewares to jewelry and clothes. I’ve gifted family and friends items from this brand every year. TODAY, however was my last time patronizing this brand. I walked in with my teenage daughter who also shops there and stood in line with 3 items totaling over $70. I waited in line while the manager assisted another lady to choose a plain bag or monogrammed bag for over 3 minutes (not an issue), making eye contact with me at least once. As the customer walked off to make her decision, I waited some more because the manager immediately put her head down in a log book and started typing on the computer. I was never greeted or asked to wait a few minutes while she wrapped up her “report”. I was not in a hurry. After several minutes, I decided to leave the items and take my money elsewhere. I left, but went back in to the manager who still had her head down and asked if she was the ONLY one checking customers out and she looked around and said there were 2 other workers. I told her I know they’re 2 other workers because they both were behind the counter conversing with you as o stood here waiting. She then tried to save face with a fake apology and start to check me out. I informed her that I put the items back and asked her, did she not see me standing there waiting and she replied she “thought I was still shopping” which was a lie as I was literally standing holding my items waiting. I walked away and one of the employees asked what was wrong while the manger turned her back as if she had provided some type of customer service. I now see ALL the bad reviews and will NEVER spend another cent here. RUDE, JUDGEMENTAL, and POORLY TRAINED staff. I’m surprised they’re still at the TL Boardwalk with this type of business ethics.
****TLDR- I will no longer shop here after several years due to rude and poorly trained staff! The STANDARD was very short of ROYAL today!
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April 2024 by Emily R.
Absolutely love this store. Staff are incredible friendly and treat me like family. Love the new store layout and all the holiday decor. Tara and all her staff keep up the great work! ⭐️
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January 2024 by Jennifer Cruseturner
Such a cute and fun boutique! I always find something I can't live without. Great place to grab a quick gift for someone
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January 2024 by Cindy S.
Beautiful selection of pajamas, housewares, gifts and cute seasonal clothing! Consistent and excellent customer service with friendly and helpful staff. Highly recommend:)
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December 2023 by bel
First walked in and wasnt greeted no staff helped with sizes and were very rude, never coming back they all need an attitude check.
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November 2023 by Shelley Gray
There is NEVER a time that I come to The Royal Standard and don't find something for gifts or for myself! The staff is fantastic! They wrap for free!
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October 2023 by T Lewis
Just went in to do a little shopping since it's in my neighborhood and I love their pajamas. When I walked in it was about 4 ladies working and no one acknowledged me. After I walked in someone walked in behind me and they 2 of the ladies gave acknowledged them right away. It was several things I wanted to purchase but since the customer service was horrible and I wasn't acknowledged I walked out. I won't be shopping there again.
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June 2023 by Stacia Davis
I typically don’t leave any bad reviews but very disappointed. I have purchased from you'll before but today I came in with my daughter & her boyfriend & intended to spend money but since I was not greeted nor was I asked if I could be helped not even a hello I decided to not spend my money. We were the only customer in the entire store around 2pm today so we were very visible. Not good business at all.
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January 2023 by Megan
great clothing and affordable prices. i was pleasantly surprised at how fast my package arrived!! highly recommend!
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December 2022 by Melissa Morisseau
I love the pajamas and sleepwear from this store. I took off a star because the online store is not user friendly at all.
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November 2022 by James Oevermann
Gifts for ladies
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November 2022 by R. E.
Cute little gift shop. A little out of my normal budget but nice merchandise for a special occasion ?
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October 2022 by Avon Gail Roben ISR
Adorable store with friendly staff
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May 2022 by Elizabeth Haynes
Great selection of gifts, decor, clothing and accessories. Always something on sale!
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May 2022 by D Ayres
Always friendly. Adorable and affordable clothes and accessories.
