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November 2023 by J K.
My whole experience has been a nightmare and NO CUSTOMER SERVICE. I purchased FOUR, YES FOUR Whirlpool appliances that were delivered November 2, 2023. I have yet to be able to use my dryer as of November 30. Items were delivered and the gas was not yet turned on at my new home. I was told I had 48 hours to return the items, but I had no way of knowing in 48 short hours with everything going on with a move that I would have an issue. 48 hours is not a reasonable amount of time to expect someone to know if there's an issue with an item. When the gas was connected, it immediately began filling the room with gas. I called for the gas company to come shut the gas off. They notified me that there was a major leak inside the machine. I went to Home Depot to advise of my findings and they said since it was after the 48 hours, I had to contact Whirlpool warranty company. I contacted Whirlpool and they sent me to the safety department who said I had to contact a third party ASI to come out and look at the dryer (this was more days going by). ASI said it was "a busy time of year" and it would be a week before they could send someone (not enough staff) and that meant more days gone by and still unable to dry my clothes. I was having to wash and then take wet laundry to someone else's home to dry it. Finally, ASI came out and confirmed what the gas company said that the gas leak was not at the connection and that it was in the "burner assembly". I was then notified they would submit a report within 72 hours (more days gone by) and that after that they would order parts. I have always been terrified of a home fire and actually went through this a few years ago with my parents. I informed ASI, Home Depot and Whirlpool that I was scared of this gas dry now, did not want it and want to replace it with a Whirlpool electric dryer. I was informed I would have to keep the gas dryer and that their obligation was to repair the dryer (again no customer service and knowing I was terrified of this gas dryer even if it is repaired). I should not have to keep a faulty brand new piece of equipment. Next steps at this time are waiting for ASI or Whirlpool to contact me and let me know when the parts arrive and I will need to take more time off from work to meet yet another person at my home to install the new parts on a brand new machine. This was not acceptable as I was told I would not be forced to keep this dryer. This was a brand new dryer and I was basically informed even though I was not comfortable with keeping it and wanted to replace it, that this was what they would do. For a company the size of Home Depot and Whirlpool, I expected much more customer service. Not to mention when the appliances were delivered, my front door was scratched and the door wood was chipped off. At this point, I am considering legal action and let the attorney handle this. This is not how a customer should be treated. For a company the size of Whirlpool, $600 is nothing to them and they should have offered to replace the dryer within days to make things right. Be sure you know what you're dealing with when purchasing new appliances from Home Depot and that you are able to determine if they are working within 2 days.
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November 2023 by Bethanne A.
Busy, busy....Out of a lot of things like 2 for $3 poinsettias. Checking out I found 5 sitting around, bought 3 for me and one for a worker who one wanted one and never got time to get it. We left the last one as it was ugly.. Didn't have what I needed or hubs so got the poinsettias and left.
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November 2023 by Hunterk 5.
so came with my kid to get a piece of plywood cut that I was buying then yalls employee ken decided that instead of just doing the job to to tell my family that they have problems and need to fix and keep on them to a point that they started to tear up. I will be spreading the word that if you want your family harassed to come here and just ask for ken in the wood cutt department this was on 11-12-23At 2:30 PMThanks Home Depot will be going to Lowe for not on
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October 2023 by daniel figge
Tiffany w. she whant Be on and above the service.I had to complain about something else she took care of it. She helped find the right tool for the job She even tried to help finding right equipment She held me out with the right equipment less then 10 minutes keep up the great work
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October 2023 by M X.
We shop here all the time for renovation projects. I got a drywall tape last week. As I was checking out, the only option available was self checkout. And I can feel a pair of eyes staring at me from behind. I understand retail theft is rampant, but who steals one drywall tape? Plus, their checkout counters has the loudest speaker announcing every action the customer takes, so everyone can hear if the customer paid or not. The amount of staring from this staff made me feel extremely uncomfortable. Home Depot really needs to train their staff to gain some common sense.
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July 2023 by Yesseth S.
They are always helpful & nice. Was able to return my paint that didn't match my swatch.
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February 2023 by Juergen Brunswik
Good service, but expensive
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January 2023 by Boss H.
This store sucks a** no good help everyone is old and dumb. Asked for electrical sent me to plumbing. Oh and tool rental guys, I think I get better help from a rock.
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December 2022 by Mark McIntyre
Great service. I felt like I was misled into purchasing $4.50 worth of insurance on the lawn mower I rented.
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December 2022 by David Torres
Bad services
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November 2022 by Matthew P.
Slowly becoming my least favorite Home Depot to go to. The workers, not all, aren't so helpful. I asked about Christmas lights and they just said we aren't sure if they are in stock. What's on the shelf is on the shelf. I go and ask someone else they attempted to point me to another section and then notified me they had no more. This has happened a few other times with other items but it's just you figure things would change over time. I'm not fond of the one entry and one exit. I thought it was all Home Depot's. Hot out of the 3-4 I've been too it was only this one. I get it's a big chain but still.
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November 2022 by Kendra Gilbert
How about you answer your flippin phone?? I’ve called 3 times and literally let the phone ring off the hook and NO ONE ever answered. Really??? What the heck is honestly wrong with you people? Corporate, you want to just turn away business because your employees are too lazy and incompetent to pick up a phone??? I’m trying to purchase laminate flooring and NEED A SPECIFIC QUESTION ANSWERED BY A LIVING HUMAN BEING WITH A BRAIN AT THIS LOCATION - Is that possible? What say you???
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August 2022 by Chi N.
Was at lumber and gotten help right away. When over to purchase nails/ paint both worker looked at us and ignored us completely and continue what they were doing. Extremely terrible service , we end up walking out without purchases.
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August 2022 by N B.
Bertha went above and beyond to make sure my order was put in and correct. She is awesome!
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February 2022 by Brenda Beck
I ordered carpet and told them I had the 18 months no interest bar code with me I wanted to use. They didn’t scan it. I checked back with them to see if they had applied it to the order. They said no that I didn’t present it at the time of purchase and now it’s expired. I said I did present it they just didn’t apply it. And just to cancel the order and I’ll go buy carpet from somewhere that’s honest. They said that will be a 15% restocking fee. About $450. I don’t have the carpet yet so what is there to restock? So I guess I’m going to have legal bills because they completely lack ethics. I would not recommend them.
