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July 2023 by Kontesa H.
Terrible customer service. The minute I walked in I was ignored while the worker laughed and talked on the phone for 5 minutes until I asked if there was anyone who could help me. The worker then began to say can't you see I am on the phone. I stated he was laughing and talking about who died and who broke into who house. He then told me I could go down the street to get my car done. I then told him he was rude as hell and had terrible customer and wouldn't them a penny of my money. This was def bc I was a black female.
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July 2023 by Bola Akinsipe
Service was fast and accurate upon completion. Scott and his team was really ready to help. They asked me to come back after 2 weeks to have the car checked again to make sure everything is still looking good which sounds good to me.
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June 2023 by Lisa Steinberg
I had repair done on my Chrysler Town & Country van. I received great service done promptly. Their no nonsense approach and knowledge of transmissions made the experience smooth and seamless. I normally dread auto repairs but this repair was painless. Thanks.Service: Transmission
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June 2023 by rapae lollies ii
I went here to get my engine replaced after Ford did me wrong and I ended up getting some of the best and most transparent service from Mr. Scott and Phillip. Dad even got his transmission fixed and it was the same. Great Men, great service
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June 2023 by Iakai Heaggs
My grandmother brought her to get a transmission. Scott and the crew did an amazing job. They worked swiftly and efficiently. I definitely recommend this shop. Thanks guys for helping my grandmother get back on the road again.
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June 2023 by San R.
Don’t ignore the bad reviews!!A car goes in for a transmission problem they charge you thousands of dollars and then after they put it back together all of a sudden your engine is bad and they laugh and the chubby guy tells you. “you need to pay for the trans rebuild and I don’t care if you drive it to Florida and back you pay me first!” How can you drive it with a “bad engine” that went bad sitting in the shop?
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May 2023 by Matt Thaxton
My daughter’s car had a problem that was diagnosed by another mechanic shop and they said the transmission was out and I needed a refurbed one and quoted over $7k. Scott at universal transmission said it could be rebuilt and did it for almost half of what I was quoted before. I had them do the repair and everything was good. A week later she has another issue this time with the engine (reduced engin power) and had to pull over on the freeway. I called Scott and he immediately had a tow truck out to get her picked up as I was out of town at the time. Even though they specialize in transmissions he was able to get the engine repair done at a small cost. I highly recommend them at universal as they really made me feel taken care of. It’s hard to find a trustworthy mechanic.Service: General repairs & maintenance
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May 2023 by juan martinez
Stay away!! don't ignore the reviews. This place is a joke they are crooks. They tell you they have to take your transmission apart to find out what's wrong with it. Then they give you an astronomical number and if you don't approve the repair, You still have to pay them $895 to put it back together. So either way you have to pay. Don't get me wrong I understand a diagnostic fee. But dang... I will never and I mean ever refer someone to this place. *EDIT. I wouldn't think this shop would stoop so low. After I declined the repair, they over filled my transmission with oil. So it would over heat and shut down. I guess they figured id bring it back and they could say I told you so. Wrong!!! quote was $5,500 for a beetle transmission rebuild, which I knew it didn't need. $600 and a new valve body later. My wife is zipping around with her top down.Service: Transmission
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May 2023 by Alton Hill
I And Will. satisfy with the service I received from universal transmission. They was good understanding and very very helpful to me. My truck is running in perfect condition and Scott Scott is a good man. You can't go wrong They will forever have my services but they didn't write OK.Service: Transmission
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May 2023 by Emmanuel
I was literally standing outside of the shop with the police who were trying their hardest to send this man to jail. He kept the vehicle we came for until he realized that he would get locked up if he didn't give the car back. He tried to make us sign paperwork to release the car that would void any warranty if we didn't bring the car back!Who would want to bring it back after this debacle!!!He had the car for two weeks to finish a transmission! Then he wanted an extra 500 to release it because he said there was an issue with the car over heating and when the police showed up in our favor he said he would fix the radiator for free! That's ok! If you ever have need for your car to be serviced go to H-Tech auto!!!
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May 2023 by Ike Van
This is one of the shop you should visit if you need work done on your car, I had my transmission done and my cv joints done there, and haven’t had any problems, that’s why I recommend shop. I had a good customer experience, Scott was very polite and they did a great job on my vehicle and want hesitate to go back.
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January 2023 by Joneen Morris
Horrible Experience. All they do it take your money and never a resolution. Took my money rebuilt my transmission and it still jerked and they said it was my catalytic converter. (Not the converter per my mechanic) So I took it back to where I dropped all my money and SUPER RUDE MGR SCOTT says $895 to diagnose. Kiss my assets!???
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December 2022 by Donniesha C.
This place is a tricky place so I took my car here thinking I had insurance to cover it was told it wouldn't cost me anything then all of a sudden ran into so many problems and then ended up with an out of pocket 900 dollar bill and car wasn't even fixed Scott is a con artist if someone can't tell you upfront how much something cost don't go there valuable lesson learned cause anyone who does something often should be able to tell you a price of what something could or should end up costing moral had my car for over a month and to make matters worst there was faulty buisnessfrom the place I bought the car that's why insurance wouldn't cover it but the man literally held my car hostage then made me pay for nothing smh then argued with me like he was decent human being another shop told me when shops try to keep buisness or car they charge for nothing
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November 2022 by David Tullume
great work! They are very informative and answered all my questions with detailed explanations. They also explained the reason for my transmission failure and even gave me the part that failed and explained how this failure came about. To top it off their prices are Extremely Reasonable!!!There are very few shops with the level of expertise universal Transmissions have, to repair or rebuild a transmission. Transmissions are incredibly complex which makes it very easy for shops to take advantage of customers, so having this amazing shop in the heart of houston is a great benefit to the city! Before I took my car to them, I checked out alternatives and their prices, expertise or transparency did not compare. thanks scott and team universal..
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November 2022 by matt nartowski
Had my transmission rebuild in my f -150 .Great service super fast turn around time. Highly recommended
