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January 2024 by Christine Barthel
Friendly and usually reasonably shipped on time
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December 2023 by Alfred “Fred” Mora
Zero accountability. Beware if you drop a package off and they scan it and give you a receipt with a time and date of receipt showing they took ownership of your package, they according to the manager have no visibility if the package left the location. They can't tell you if the package was scanned out of their location basically not their problem if you didn't buy the label from them. It's hard to believe with all the tech available and purpose of scanning for tracking they don't have this capability. They do, the fact that they don't know is the issue, this location does not understand their own processes, therefore can't help you, their default is filing a claim with UPS obviously I'm filing a claim.
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December 2023 by Jim Wells
Almost always busy here but the staff is fairly quick and nice.
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December 2023 by Lizzette Dlc
Always helped by great and friendly employees, Awesome customer service!
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October 2023 by Heidi Reed
This place is so nice. They waited for me to get there so I could get my Amazon return in before my deadline. Amazing five star review.
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October 2023 by Amanda K Kimball
Everyone at this location is always so helpful and nice! They’re quick to helping also!
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August 2023 by BY
one of the best UPS stores I've been to so far. Employees are very professional and friendly. They greet you once you walk in and help you right away. The customer service is phenomenal. I recently started going to this location because I was tired of the rude employees at the spring store and I'm so glad I did!
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August 2023 by Kristin Mitchener
The employees are so friendly and helpful. Even with the store packed with customers, they didn't even break a sweat and treated each customer as if they were the only one in the store. They are also speedy fast. I'm always very impressed when I go to this location.
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August 2023 by Colby Walston
I have had numerous Amazon returns go missing from this specific UPS store. They also close randomly because they can't find reliable employees. Avoid, avoid, avoid.
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August 2023 by Tammy Plummer
It always seems like this location is always closed for one reason or another. Thursday afternoon on July 27th and they are closed again. Even a UPS truck driver couldn't deliver or pick up packages bc they were unexpectedly closed.
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June 2023 by Zoë
Always a good experience, the nice gentleman with red hair is always SO helpful and nice!
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May 2023 by Julia Faulkenberry
I have gone here for years. The service is wonderful. The employees are so helpful & they know what they are doing. I’ve never had a problem & I have a lot of shipments once a month.c
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May 2023 by Mohammad Hatamleh
The owners are on top of the business and always do their best to accommodate the customer. By far one of the best UPS stores.
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December 2022 by Teresa Schindler Miller
I took an extra large box (30x30x10) that contained a wreath to this location. When the owner found out the box contained a wreath he asked if it was ok for him to open the box and add a small piece of cardboard in the center - this way the top will not cave in during shipment and other packages are on top of my box.
So nice of him to take time out of his busy schedule to help me!!!
The entire staff was friendly and helpful! It’s oblivious the staff likes their jobs and that can make a huge difference on a customers experience.
I will go out of my to use this UPS location for now on.
Teresa
Magnolia Springs Designs
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November 2022 by Rhonda G.
Today, August 11 @ 11:10am, I was waiting for someone for 10 minutes to assist me after I walked in. There was no one else waiting but me. One young lady (I did not know she worked at the store) was helping someone at the computer and never addressed my presence as I entered the store or as I was waiting. After waiting, I then said, “hello is anyone here?” The customer she was helping replied, “Oh yes she’s here helping me and it is going to take a long time.” The worker NEVER replied. Then a couple of minutes later, she called for another female from the back to come up. Neither employee ever apologized for my wait and the young lady who came from the back initial response to me was, “You shipping?” I wasn’t even greeted with a hello may I help you?Customer Service is everything to me. As other customers came in, the young lady who was helping the lady at the computer approached the counter and told the young lady assisting me, sorry. I thought to myself what are you sorry to her about??????!!!!!!! I was the customer waiting. REALLY?!?!?! I just do not understand the rudeness of some employees. It must be a management issue.Customer service must be a business’ number one priority or there will no longer be a business. I am not one of those people who complain, and I go above & beyond when I receive quality service, but expecting customers to be satisfied with bad service will never work for me. When will business’ understand you DO NOT have to patronize their establishments???? Consumers have options when spending money. Geesh!
