-
February 2024 by Nataly Nitkin
my dogs, I have 5 of them, have had service here for five years. Very smart, attentive, educated stuff . The doctor is simply the best. always very clean
-
January 2024 by Robert Bushnell
Convenient and friendly staff.
-
January 2024 by Cecilia L
Customer service is good but the most important thing was the doctor that took care of my dog, very gentle and friendly.
-
January 2024 by TGS
I love this vet and all their staff. Very caring and devoted to our pups. I just had 2 of my dogs teeth cleaned & they called and checked up on my dogs several times. They have seen my dogs in emergency situations , fit them in immediately. They have always returned calls. I couldn't imagine someone complaining about this place they are top notch.
-
January 2024 by Anita
My recent experience at the Meyerland and Blackhawk Blvd. locations in Houston, on 12/16/2023, was incredibly unpleasant due to the unfriendly behavior of the staff. From their short, snappy, and dismissive communication, it was clear that they were not interested in providing good customer service.Despite arriving 15 minutes prior to closing for two services, I was made to wait for up to 5 minutes just to be checked in while multiple employees sat at a table chatting without helping anyone. It was frustrating to learn that the heartworm test I requested could not be performed because the results would be received 5 minutes after closing time. This information could have been communicated earlier, saving me from driving to both locations in hopes of completing my services.At the first location, I expressed my need for a heartworm test as well as my upcoming travel plans out of the country, but there was no kindness or empathy shown by the team. Instead, they simply refused to provide the service and my pet received a microchip only. The lack of communication skills and organization within the team was evident throughout my visit. At the second location, during check-out, there was an issue with the card reader and initially I attempted to pay with cash. I was told that change could not be given as the employee did not have any. However, miraculously enough, another employee who had been sitting next to her during my entire check-out process suddenly produced a deposit bag with change when the card reader would not work. It was disappointing to realize that if I had paid with cash initially, I would not have received my change back from this location.Overall, my experience at these Vanguard locations has left me thoroughly disappointed with the team's behavior and lack of professionalism. It is disheartening that these individuals are a representation of Vanguard as a whole.
-
December 2023 by Tana Jami Hossain
Great place for the pets.
-
December 2023 by Sue Schneider
Very friendly and good with my animals.
-
December 2023 by Lana Sanders
Very good service!
-
November 2023 by Edward Reyna
Very friendly and professional
-
November 2023 by Michael Flores
Great Vet. who always takes the time to listen and consult. They are always busy, but manage to take good care of you and your pets.
-
November 2023 by K Guardiola
We use their low-cost pet vaccines that travel to our HEB. We have a healthy puppy, and the prices are just right for vaccines and heartworm meds.
-
September 2023 by Samantha Gates
Im usually a person to schedule appointments ahead of time, but they were able to get me in the same day on short notice as well. I got my puppies their first set of shots, and everything went smoothly. The front desk and the vet who came out to take them back were all very sweet and amazing people. Would recommend taking your fur babies to this place!
-
September 2023 by Victor Trammell
Very professional and great service I am so glad they are around
-
August 2023 by Desiree' Nicole
I appreciate the entire staff at Vanguard. They are patient and kind even with my crazy, wild, but loving dogs. For example, my oldest fur baby doesn't like dogs other than his sister. They make sure the lobby is clear before I bring my fur babies in.
-
August 2023 by Vanessa Salinas
I highly recommend this Veterinary Clinic. I come every year for my dog's vaccinations. I am in and out in no time. They also have great customer service. Thank you.
