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June 2023 by cece s.
idk why i have to write so much but i recommend this place to so many people i know because of the 24 hours!! we need more places like this, especially the walmart next to it.
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April 2023 by Melissa S.
I absolutely dread getting my medication refilled here. I don't even like having to deal with the pharmacy, and I avoid this location if at all possible. Literally, EVERY SINGLE time I've had a medication filled here, they've been extremely rude and unprofessional. Lately it's the same two people that I've had to interact with. One is a male and that's been only phone conversations. So I'm not sure what he looks like. The other is a young black woman. She has an attitude towards everyone, and is just plain rude about everything. Just the few times I've been inside, she's left that much of an impact on my visits. She has to be right and if she's not she's got a sour attitude and snaps back with some ridiculous response. Personally, this location is a back up plan. Nothing more than just my last resort. I hate calling in my medication due to having to deal with the ridiculous behavior from the staff. Please do yourself a favor and find another pharmacy to do your business with.
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January 2023 by Lawrence P.
Came for a Covid and Flu test, you have to come inside for the Flu test. Just so everyone knows, the girls that work here don't seem to like people and don't care who knows it. As I walked up they were having a loud conversation about someone who had come in and was sick, then the pharmacy tech Aaliyah had something negative to say about every person in the drive through. I get normal work frustration, but to say something nasty like "people be asking too much!" After every interaction while customers are within earshot made for a disheartening experience. I've always felt like pharmacists were like doctors, they see people at their worst, but I guess empathy is not necessary to dole out pills. Again, just so everyone knows, they want your money, but not your business. Won't be returning to this location, better to stay with CVS where people are treated as people instead of as a nuisance.
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January 2022 by Christopher M.
On January 20th, 2022 I went to the Walgreens pharmacy (Store #: 9946) at 14127 Cypress Rosehill Rd, Cypress, Tx. 77429 for my COVID-19 Pfizer-BioNTech booster shot. My appointment was at 5:30 PM and I arrived at approximately 5:33 PM. There was a line of 4 people so I went to the empty consultation window to check-in for my booster shot. I was greeted by a young Latina woman who said her name was Kim with, "What!" Obviously, I was shocked to be greeted in such a rude way but tried not to take it personally. I told Kim that I was there for a booster shot. She then said, "you need to book online, we don't take walk-ins", then tried to walk away. I then told her that I had an appointment at 5:30 to which she replied, "then you need to go to the back of the line." Again, I did not take this personally and went to the back of the line where I waited for approximately 20 minutes to be served. While waiting, I noticed that Kim seemed to be in a visibly horrible mood. I was in the line waiting for a while and paid attention to her helping customers at the drive-through. She seemed to be rude and extremely combative with every customer that she helped. I began to think, "how can this person be working with pharmaceuticals or at a pharmacy in general?" Still, I didn't have the time or care to concern myself with complaining about how she treated me or the other customers that I saw her deal with. I just chalked it up to her having an extremely bad day. Once I got to the counter, I was served by a Mr. Long. I gave him my appointment information as well as proof of my previous COVID-19 vaccinations. He then began to ask a lot of questions trying to gather information about me (My email, phone number, address, date of birth, general practitioner, occupation, where I work, etc). I work for a high-profile company that battles companies that use and steal people's personal information for profit, so I never feel comfortable giving out any of my information. Even the information noted above and below the body of this letter. Going further, I know from previous COVID-19 vaccinations that Mr. Long did not need a majority of the information that he asked for. Because of this, I declined to give any of the information that he asked for. Mr. Long calmly and respectfully moved forward with trying to make my appointment for me. He then asked for my ID. Unfortunately, I only had my passport on me so I allowed him to see it. After holding on to my passport for approximately 5 minutes, I asked if he was done with it as I have lost and/or misplaced IDs this way several times. Hence the reason I did not have my driver's license on this particular day. By this point, I had completely forgotten about Kim. Like an angry dog, Kim aggressively came at me raising her voice at me yelling, "what is your problem!? He's not finished with your passport! You will get it back when he's finished! You need to stop causing trouble and let him do his job! This is what you get for declining to give us your information!" Obviously, I was shocked to be getting talked down to like a child when I am 47 years old by a woman 'seemingly' half my age. I calmly told Kim, "look, I am talking to this gentleman. Do you mind?" Kim got even more aggressive with me and said, "I don't care who you're dealing with! I'm talking to you anyway! So what!" At this point, Mike came from the back and yelled, "calm down!" at me to which I replied, "I'm not the one being aggressive. I can't believe either one of you are talking to me the way you are." By this point, I was shaking with anger and confusion from my Aspergers syndrome condition. I started to get dizzy from all of the aggressiveness coming at me. I'm a good and decent human being yet it seems that people always judge me or make assumptions about me due to my appearance, skin color, and slight awkwardness due to my condition. Luckily, Mr. Long was finished with my passport
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August 2021 by Diane M.
I had 2 prescriptions on file with auto refill. Because 1 is filled approx 1 week before the other, and the 2nd was getting refilled earlier then needed, I asked Pharmacist to take it off auto fill. Goal was to get the timing of refills aligned. Month later it got filled automatically and too soon so I asked again! Each time they acted like it was being taken care of. 3rd time it happens I used the auto phone system to remove auto fill feature. This should do it, right? Wrong! 1 week later, I called to trigger this 2nd one. Am thinking the 2 Rx's are now synced up. Call a.m. of 8/14 and system tells me "after 11am tomorrow". OK. I go to pick them up at 2:30 and nope, the 2nd one isn't in system. Gal says come back in 1 hr. I am back in 1.5 hrs and it's still not ready!! They ask me to come back. 3 trips in 1 day - you've got to be kidding me!!!! And they don't even act like this is an imposition. I'm going to give my business now to CVS.
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May 2020 by Matthew Cohen (MatTHEW)
I hate this place! Steal from the poor and give to the rich! Unconscionable!
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October 2019 by Matthew Cohen
I hate this place! Steal from the poor and give to the rich! Unconscionable!
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December 2018 by Stan Q.
I've used this pharmacy for almost 4 years, recently I dropped if prescription that is gotten 2 weeks earlier.Planned on picking it up the next day. But I got called out of town, I can back to pick it up 7 days later, they said they 'put it back on the shelf' that morning...and could not refill it without another prescription... literally missed it by less 2 hrs.... THEY COULD / SHOULD HAVE SIMPLY CALLED ME... this has cost me 3 weeks without the medicine, earliest appointment I could get with my traveling schedule... another needless doctor... visit 1/2 day wasted.. they were not apologetic or helpful in any way..
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November 2018 by Natalie D.
There is hardly ever anyone at the cashier when ready to check out. However, the pharmacy has always been very helpful and speedy. Recently received a flu shot and was in and out in 15 minutes!
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August 2018 by Samantha T.
They NEVER fill our prescriptions until we physically go to the drive through and let them know they've had a prescription sent in to be filled; I gave them 2HOURS this time!!! The staff likes to say they just got the prescription 5 minutes ago when I was sitting with the doctor 2 HOURS ago when it was sent in! BS! Get your crap together of or I'll be taking my business elsewhere! Now I have 3 kids, 2 under two, and I have to wait 20 minutes for them to fill my sons medicine. So annoying. Check your online orders regularly and this won't happen.
