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November 2023 by James Redd
The tire shine wasn’t working and talked to Tim. He stopped what he was doing and applied tire shine himself. Outstanding customer service. Very polite and very professional. Thank you Tim again for great service.James
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November 2023 by Jacindra Brown
I’m not one to write reviews unless someone goes out of their way to make sure service exceptional.Tim the manager of this location made sure to check on customers as they completed cleaning their vehicles. While I was there I had a vacuum that wasn’t working properly, Tim quickly took care of the issue & made it a point to ensure I was happy with the services.Services: Auto detailing
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October 2023 by Meditation for Healthy Living (Carole Brooks)
I have the unlimited carnuba wax plan. People think my 13 year old Mercedes E350 is new. This wax has definitely improved the finish. I love the air hose, the towels and floor mat cleaner. I am in and out in less than 30 minutes and it looks and feels like I had a pro detail my car. The unlimited packages are true unlimited because I can wash my car every day if I want to.
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October 2023 by Marija Kliskovic
My car was dirty and I bought the whitewater package and it went through and still was dirty. Manger refused to give me a refund and told me to go second time and gave me a better package but it still did not wash the car. He was saying that I need to vax the car . We all know the car has to be cleaned before it had to be vaxed. I went home with the dirty car and no money refund!!!Not coming back!Do not waste your time and money! At the end you will go home worth the dirty car and no refund!
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September 2023 by Praise Says Hi
My experience at this car wash was really good, clean and fast service. Everyone was really friendly and helpful, especially the worker who helped me named Tyler.
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September 2023 by Matt Posten
I signed up for service for my wife and I and we got our first month for $9.99. After that it goes back to the normal rate of $19.99 for each car. It’s definitely worth it because our cars get dirty fast in our new construction neighborhood. I love all the extra free amenities which set this place apart.
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September 2023 by Dave L.
If your car gets damaged or the front left rim gets scratched, forget it. Management never contacts you back, even if you reach out multiple times. When someone gets back to you, they tell you it was already there when reviewing the video. Of course, you can't see the video... A few staff members have said management will fight all claims and rarely compensate. The Fairfield location has not been trustworthy.
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August 2023 by Frannie H.
I wouldn't give any stars if I could this is why each and every time you go to one of these locations there's different staff. Kyle @ 28342 Hempstead RdCypress, TX 77433 was rude and disrespectful! Not to mention disgusting his nose was running and he continued to wipe it and touch the computer screens. I will be taking my business elsewhere too many car washers out there to deal with rude staff.
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August 2023 by Stephanie Schaefer
As a home health worker, I appreciate having a safe and clean location to tidy up my car and reset after a day of driving around. The employees check on me and always have clean towels so I can wipe down my car. The vacuums and trash cans are very convenient. The employees are also super helpful. When I needed to update my membership, they helped immediately, whereas the main office took weeks to get back with me.
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August 2023 by Natasha Leonard
Zar and the manager took care of me today! I get my car washed at least 2times a month. I love the amenities they offer and I feel that my car actually gets clean.Today though, they went the extra mile! There was a young lady that came up to me talking to me about her church while I was vacuuming my car. We got to talking and next thing I know one of the gentleman was asking me is everything was alight. I said yes and carried on. After our conversation, the gentleman came back over and asked me again if everything was alright. He said that he saw the lady come over and start talking to me and it struck him as odd. Since he saw I was there by myself, he wanted to make sure everything was alright.Something so innocent to these gentleman meant the world to me! Being a girl out by her self, you never know what other people might do. Today they made me feel safe and so comfortable that they had my back.I will always come back here!Thank you so much to these gentleman! I wish I was able to catch all of their names.
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August 2023 by Scott Cornwell
Was at this location and it was about half full. No towels for over twenty minutes! After being given three dirty towels to use which smeared my truck spoke to the Manager, Javier who talked over me said we’re busy and you will have to wait until we can wash some fresh towels . As I tried to tell him they were not as busy as normal and I had been waiting for twenty minutes he laughed and quote said” if you don’t like it find somewhere else to go”. Unbelievable attitude and rudeness as well as poor management. He and a girl were in the air conditioned office totally inattentive to the situation! Tried to call Corporate numerous times and they never answer or return calls!
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August 2023 by Natasha Hoffman
Zar and the manager took care of me today! I get my car washed at least 2times a month. I love the amenities they offer and I feel that my car actually gets clean.Today though, they went the extra mile! There was a young lady that came up to me talking to me about her church while I was vacuuming my car. We got to talking and next thing I know one of the gentleman was asking me is everything was alight. I said yes and carried on. After our conversation, the gentleman came back over and asked me again if everything was alright. He said that he saw the lady come over and start talking to me and it struck him as odd. Since he saw I was there by myself, he wanted to make sure everything was alright.Something so innocent to these gentleman meant the world to me! Being a girl out by her self, you never know what other people might do. Today they made me feel safe and so comfortable that they had my back.I will always come back here!Thank you so much to these gentleman! I wish I was able to catch all of their names.
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August 2023 by Stella D.
they automatically signed me up for the monthly membership and now I can't get anyone on the phone to cancel it. when I try to cancel online it says I don't have a membership. if I don't have a membership why are they charging me 40.00 a month
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July 2023 by Titus Simmons
Great customer service- Javier went over and beyond his duties to ensure that he got all of the bugs off front of car after long trip…he pressured washed, brushed, pressure washed again until he got the bugs off. Recommend becoming a member! Great service and clean vehicle.Services: Polishing
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June 2023 by Jassir Bautista
I used to be a member when they first opened and the reason I canceled my membership was because they had an issue that will stop the wash in the middle of the process. After a year later I go back and decided to give them another try, so I was thinking of getting my membership again and I asked the sales guy if they fixed the issue and he informed that it has not happened since he got hired. I had a gut feeling to maybe just pay for a single wash and see, well it happened again! Really wish they can fix this issue, this is the closest Car wash around me.
