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July 2023 by Rita Woodman
1st Generation was contracted by the broker I hired for my long distance move. They immediately told me that the price would be double because the estimate from Perennial was incorrect. The movers wrapped the furniture well but then packed the garage into large boxes cramming everything that was loose. In one box they packed the grass catcher from the lawnmower, a chain saw, my husband's suit bag (which was labeled suits)and the gas can from the chain saw. Then they took everything to a storage unit then later moved to another storage unit. The truck that delivered our belongings was loaded by a couple guys they hired off the street. Boxes and bins were loaded and then the furniture was piled on top. The lawnmower was packed sideways on top of boxes which ended up covered in gas and oil.When they moved the bedroom furniture they scratched the wood floor. The scratch went all the way across the room into the next room. Before they left the supervisor took pictures of the damage. When I called to follow up they didn't answer or return my calls.
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April 2023 by Rachel Degard
Go read the BBB website reviews so you can see what 1st Generation cant delete to save their ratings on Google!They've completely wrecked or lost nearly ALL of our belongings that they packed and wrapped worth at least $7k in value and offered us $72. Once we confronted them about it through the BBB they said they'd fix the situation, but failed to notify CSI(claims company) and they closed our case. Not to mention, we have videos of their employees drinking on the job, videos of them packing our items(which we paid extra for and they are now denying to refuse offering us more on our claim), are unresponsive to any messages or phone calls unless done through BBB. We were supposed to get our belongings 7-21 days and didn't get them until >3 months later.SAVE YOURSELF THE HEADACHE PLEASE.If they respond appropriately or at all I will edit my review accordingly. For now, I will screenshot it so when they try to delete it I can keep reposting it (:
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January 2023 by Sherry Holdridge
DO NOT USE THEM. I learned a very hard life lesson hiring this company. They increased the quote 2K the day of pickup, they moved our stuff in a storage facility instead of driving it 1200 miles to our new house. They lost around $3k worth of our items and badly damaged a vintage table and 2 other non-replaceable items. The person unloading made me pay in all cash before unloading the truck and he tried to add extra money to the quote before unloading. He bullied the guys he subcontracted with so, double or triple subcontracting happened. They were screaming at each other in the driveway of our new neighborhood. The subcontractors refused to continue leaving our stuff in the truck. Then he bullied us so bad we were scared for our safety. He refused to take away the massive amount of trash he created saying it would cost us extra. We filed a claim with First Rate Movers about what happened and being bullied. They said they received our claim but would not do anything. The company did not seem to have access to their own claim forms for the missing items and damage. When we did get somewhere to file the items that were lost were not on the drop-down on their form so there was no way to claim them. They also only pay .60 per pound for anything lost. So our $1200 generator is now worth about $79 in the claim that we can't file. They also may not pay that out if we even can figure out how to file. They also are non-responsive to calls and emails. I wish I had a time machine for this disaster. Find a company that does NOT subcontract nor store items before they are delivered. Check on what is covered on your items if they lose them.
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January 2023 by Sherry H.
DO NOT USE THEM. I learned a very hard life lesson hiring this company. They increased the quote 2K the day of pickup, they moved our stuff in a storage facility instead of driving it 1200 miles to our new house. They lost around $3k worth of our items and badly damaged a vintage table and 2 other non-replaceable items. The person unloading made me pay in all cash before unloading the truck and he tried to add extra money to the quote before unloading. He bullied the guys he subcontracted with so, double or triple subcontracting happened. They were screaming at each other in the driveway of our new neighborhood. The subcontractors refused to continue leaving our stuff in the truck. Then he bullied us so bad we were scared for our safety. He refused to take away the massive amount of trash he created saying it would cost us extra. We filed a claim with First Rate Movers about what happened and being bullied. They said they received our claim but would not do anything. The company did not seem to have access to their own claim forms for the missing items and damage. When we did get somewhere to file the items that were lost were not on the drop-down on their form so there was no way to claim them. They also only pay .60 per pound for anything lost. So our $1200 generator is now worth about $79 in the claim that we can't file. They also may not pay that out if we even can figure out how to file. They also are non-responsive to calls and emails. I wish I had a time machine for this disaster. Find a company that does NOT subcontract nor store items before they are delivered. Check on what is covered on your items if they lose them.
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December 2022 by Haride Falire
I had an excellent and completely stress-free experience with this moving company. They sent 2 guys to move my stuff from a one bedroom apartment. The movers were hard-working, quick, and carefully wrapped up and packed everything in their truck. They didn’t damage anything from the furniture and the price for the job was reasonable. I will definitely keep the number of 1st Gen Moving in my phone contacts for future needs. Great job guys!
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December 2022 by Jiyaul Mustafa
I had a great experience with 1st Gen Moving Services. Two movers arrived promptly and kept me updated on their arrival time. They were also very courteous and worked diligently in the allotted time.I would recommend them.
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December 2022 by George Jeacob
Moving day is always stressful but 1st Gen Moving made it all a lot easier. They showed up on time and the four gentlemen had everything out and into the new place in about 5 hours. A lot shorter then I original figured. They were courteous and careful with my stuff and I even got them to make a stop along to way to drop a couple things off with no complaint. All in all, it made the day go by like a flash and would definitely use them again, if and when I decide to move - but that will be for a while now.
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December 2022 by Руслан
1st Generation Moving helped with my move from a condo to a townhouse. The movers were professional and did a great job of taking care of my stuff, wrapping everything to ensure it doesn't get damaged. Pricing was also cheaper than most other movers so would definitely use 1st Generation Moving again.
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December 2022 by Mohan Shingh
We would highly recommend 1st Gen Moving. Very professional, hard working and attention to details. They were on time and came prepared with crew. They follow up with you before and after moving. We were very happy with their service.
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December 2022 by Anamaria Agolli
These guys were amazing to work with. I had a nightmare move situation with my new property, and they were unbelievably accommodating. I had to change my move in date several times, and I needed them to store my stuff for several days. I was completely desperate, and they could have overcharged me, because I was out of options. The rates were very reasonable, and I couldn't be happier with how flexible they were with me. Thank you!!!
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December 2022 by Andrew Sloan
We worked closely with Amy throughout the process in moving from Texas to Montana. Amy was very communicative, patient, and answered all of our questions. We greatly appreciate her help! The guys who picked up our household items on moving day were timely and kind. Thank you all!
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December 2022 by Enkelejda Agolli
Arrived 5 mins early, wrapped moving blankets on furniture, and handled all of our items with care. They are strong, professional and really nice guys. Will be hiring them again for the move out of storage in a couple months. Thanks
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December 2022 by Witold Wawrzyniak
The two gentlemen that completed my move were very efficient and took care with my items! They even completed the job in one hour less than quoted! I was surprised when the price was less then initially because they took less time with the move!Will definitely be using them again!
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December 2022 by Brian J
I had 1st Generation Moving move me about a month ago now and at pick up all of the movers were very professional, attentive, and efficient. They arrived on time when they said and made sure to wrap all of my household goods with blankets and bubble wrap to ensure all of my furniture made it to the storage with no damage, and or scratches. Also, had great customer service attendant at their office when I called they were very professional, had good phone etiquette, and they always answered and all questions that I had very efficiently. At time of delivery the movers were very nice they unpacked all of my stuff gently and anything that I needed to get put together like my bed's etc. they were glad to do it. Overall, I would use this company again to move me in the future.
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December 2022 by Brian J
I had 1st Generation Moving move me about a month ago now and at pick up all of the movers were very professional, attentive, and efficient. They arrived on time when they said and made sure to wrap all of my household goods with blankets and bubble wrap to ensure all of my furniture made it to the storage with no damage, and or scratches. Also, had great customer service attendant at their office when I called they were very professional, had good phone etiquette, and they always answered and all questions that I had very efficiently. At time of delivery the movers were very nice they unpacked all of my stuff gently and anything that I needed to get put together like my bed's etc. they were glad to do it. Overall, I would use this company again to move me in the future.