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February 2025 by Tiffany Thomas
This store is a pocket of hell manifested on Earth to be honest. Last night, I bought a phone charger that completely didn't work, went back for a refund as soon as I saw it didn't work. The employee who sold it to me told me he wasn't allowed to process refunds and to come back tomorrow and speak to the manager.
Spoke to the manager who is always generally rude and dismissive. Honestly, I sympathize given the unsafe feeling of this part of downtown and how irate customers can be, but her attitude is just poor with anyone. I've only been a nice and frequent customer.
Anyway, she printed me off a receipt, flippantly pointed to the bottom of it and turned her back on me while we were still speaking. I asked her to tell me what she was even pointing out as she did it too quickly and she said "Electronics are final sale."
I wasn't told that before I bought it but honestly, I've never bought an item that didn't work on the very first use so I was just sold something faulty to begin with. I told her "But it didn't even work at all."
She shrugged her shoulders. This isn't how I was raised. This isn't how you treat people. I am incredibly disappointed and I deserve a refund.
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February 2025 by SANTANA EFFERENCE
The employees here steal your and use your customers reward points for there own profits.
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February 2025 by Jeff B
Guy behind the counter had the beer locked and then wants to get mad when I come ask for drinks. "Be prepared" is horrible customer service. Around 7pm he felt the need to verbally attack me for no reason
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January 2025 by Meeka Ware
Lady will follow you around the store and I spent a lot of money here. Store needs better customer service skills ASAP
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January 2025 by jamarl manard
Just went into the store and cashier denied my service.As I walked straight to the counter he said I could not shop because I had a bag in my hand then when I asked y he told me I can go to the 711 down the street. So I took a pick so he walked out the store to try and fight me
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December 2024 by Alix
Avoid Visiting Between 1 AM and 4 AM
If you’re planning to visit this store, avoid the hours between 1 AM and 4 AM. They frequently close without notice during this time, despite the “Open” sign being lit.
Serious Concerns About the Night Shift
The night shift raises major issues. Cashiers working during these hours often seem impaired and unprofessional, reportedly engaging in drug use while on duty. Basic hygiene also appears to be neglected, creating an unpleasant experience for customers.
Store Condition
While the store itself is reasonably clean for a gas station, there are notable problems, such as the door occasionally hanging off its hinges.
Daytime Positives
In contrast, the daytime experience is much better. Cashiers during the day are friendly, efficient, and keep the store well-stocked. There’s rarely a line, making it convenient for daytime visits.
Final Thoughts
It’s unfortunate the same standards aren’t upheld during the night shift, as the daytime service sets a much better example.
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November 2024 by William Weaver
Insulted for being white. Avoid if you value your safety at all.
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November 2024 by Zach Sabel
It’s always so dirty. Employees looking like they ain’t bathed in weeks. No cups for drink machines.
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October 2024 by Oscar Augusto Herrera
Terrible customer service, the man who runs the store on Sunday afternoons is very rude. He threw the coins on the floor and kicked me out of the store just for waiting a few minutes while I checked something on my cell phone.
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September 2024 by john von
Dangerous
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June 2024 by Joseph Foster
If I could give zero stars I would. I know people need jobs but damn. Clerk literally yelling that he has to pee and rushing people along.
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June 2024 by SJD
We wonder if the homeless have taken power in this grocery store... to urgently avoid neglected staff and more than doubtful "customers"...
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April 2024 by Efrain
Very bad experience entering this place and the treatment of the brunette employee who is on duty is very bad ?
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April 2024 by Stephen Reynolds
If 7-Eleven AT 211 North Ervay, Dallas, TX 75201 is no longer willing to accommodate people with disabilities such as Hearing Impairment / Deafness please respond to this post and let that be known to the public so they are aware. On 4/16/24 around 7:45pm my friend who happens to suffer from hearing loss decided to stop in for a few snacks, he proceed to use his IPHONE to communicate with me what type of hot food he wanted. When I noticed he was being undeceive and the line started to grow I told him step back for a second and let the people behind him checkout. Once the line was cleared he decided he wanted chips and a hot dog. The worker a very rude female African American woman stated that if we wanted to text we should go outside and we had been in the store about 5 minutes without making a purchase. I advised her just out of curiosity that he was indeed deaf and the device he was using was designed for people with hearing disabilities. She stated that she did not care, she was no longer going to service us and asked us to leave. If this worker cannot exhibit the proper decorum to patrons with or without disabilities, she should not be working front end customer service. Please contact me about this as this cannot be the norm for me or any other customer that decides to patronize franchise or corporate 7-Eleven stores.
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April 2024 by oscar Ramos Lopez
NEVER GO To that place.
the sevice it is really rude. She rush me to pay and then ask me to leave the store. Don't spend ur money at the stupid place, if u are thirsty go to a place where they appreciate ur business
