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November 2023 by David Pettengill
I can’t say enough positive things about our experience with this company. We moved from Dallas to Colorado recently. I was happy they aren’t a broker. They ARE the shippers so everyone you speak with and interact with is a company staffer. The quote was very reasonable and the communication with the office was prompt and very friendly. The driver showed up on time and he and his helper were just such very nice and hard working folks. They delivered quickly and nothing was broken or lost. They tagged every single item and kept excellent records. Unload was perfect and the price never changed so it was a relief. I would highly recommend them to anyone. First class service with a smile! Thank you!
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November 2023 by Dominique Templeton
Excellent service! Super friendly and went above and beyond! All of my items were in excellent condition.
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October 2023 by Sam Woodward
This was the best moving experience that I’ve ever had. The movers were professionals, the communication from Dalilah was superb, and none of my items were damaged or lost. Highly recommend!
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October 2023 by M Logan
All went well for this cross-country household move. Communication was good from the beginning, packers and driver were highly competent and cost was close to estimate. I could not have accomplished this major endeavor without their professional skills and efficiency. Highly recommended!
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October 2023 by Renee Beckham
Truck and loading crew were fantastic! They were a fast and efficient. Virtual estimate was way under on box count, I would have preferred an in home estimate.
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October 2023 by Liam Nickell
Moved from Dallas to NYC and was very satisfied with A-1 Freeman. The pickup was super easy and my shipment only took a couple weeks to arrive.
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October 2023 by Judith Rewey
Very efficient, no surprise cost additions at delivery like I’ve had with other movers. Everyone from the office to the movers were very professional and helpful.
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June 2023 by Richard Pedretti-Allen
I contacted North American Van Lines to schedule a Moving Estimate appointment. On 13jun23, A-1 Freeman (the local North American rep) confirmed via email that they would be here on 16jun23 at 10 AM. At 10:30 that morning I called them and they said, "You have no appointment scheduled." I explained that I had an email confirming the appointment. They responded, "Well, we have nothing scheduled. Would you like to schedule an apoointment?" I would... but not with this company.I called corporate and they said, "I have it here on the screen. You were scheduled at 10 AM with A-1 Freeman."
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June 2023 by Michelle Williams
We have had 2 awesome moves with this company. They are extremely responsive and take care of your items.
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May 2023 by Phil Johnson
Victor, our assigned gearshift technician, was extremely careful with the loading, transportation, and delivery of our household items. We have yet to find any damage. The whole staff from estimation, to coordination and to both the load team and unload team were exceptional.Now if only we could find the box with the toaster…………
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May 2023 by Barry Blanton
Very professional service, timely and treated my possessions with the ultimate care
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April 2023 by Jeff evans
John and his team were outstanding. Very happy with North American!!!
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April 2023 by Latoria Dubose
The men came on time and was down at a decent time..I will be using again and refer others
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March 2023 by Sid Symes
From start to finish this move was a seamless operation. They were on time, worked hard and very accommodating! We will use them again and highly recommend!Sid Symes
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February 2023 by Nathan V.
I've moved long-distance via pack-and-move services several times over the last decade, so my expectations for this service are in no way outside of reality. My wife and I used A-1 Freeman in late 2022 to relocate from Dallas to Denver and it was, unfortunately, the worst moving experience we've had. Overall the team was just wholly unprofessional, unorganized, and rude. I understand mistakes and mishaps happen, but not through every aspect of the move. The initial packing service was awful. It was raining that day which was unfortunate, but that's the day hey chose. Thee local packers were just tossing things in boxes, not protecting anything from the rain as they took it out to the truck, and blaming me for the rain like I scheduled it. The communication through this process was awful, and I received emails from multiple A-1 employees telling me different stories about what I needed to pay and when.On to delivery and post delivery. The local unpackers in Denver arrived 4 days prior to the scheduled delivery date and we had to rush and drive to Denver to meet them. The crew consisted of 3 guys, 2 being very nice and cordial, and the last being an absolute jerk to my wife and I. He quite literally was throwing and kicking our boxes and belongings, he refused to move anything a second time if he had already set it down, and didn't even try to assemble furniture correctly. We actually got to a point that we asked the supervisor to have him leave because he was so terrible. Finally, as we unpacked over the next week we uncovered ~$1,500 of damaged, broken, and missing items, to no surprise. Of course, when I reached out to A-1 about them they said they don't handle that (more unprofessionalism) so ! submitted my claim through Allied Moving which took a month to respond. All and all we were reimbursed for ~$1k of the damages. This is a long review, which I don't typically do, but please do not use them for packing or long distance moves. Their pricing was in line with others so there are so many better and more professional options.
