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February 2024 by matt merklein
The service level is very poor. It is almost impossible to get them to answer the phone or even reply on chat or email. They have lost countless sizeable opportunities from our company due to the lack of communication. They are either understaffed or poorly managed.
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January 2024 by Mila D.
Wonderful place to buy your supplies. Rebecca is wonderful! She answered all my questions and gave me a lot of tips. Thank you very much Rebecca!
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January 2024 by Kym Daniels
I have enjoyed getting to know the staff!!!! The customer service is exceptional!!! The best fragances I've every smelled.
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January 2024 by Jessica Aguilar
After driving an hour to get there, and telling the person at the desk and then I was looking for wood wicks, I was directed to a piece of cardboard on the floor that had all of their wick types listed. I have a bad back and bending down to look at it was very uncomfortable then the other person at the desk rudely informed me they don't carry wood wicks which is the only reason I went there. What kind of candle supply store doesn't carry common supplies needed for candles then gets an attitude when asked about them?
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December 2023 by Laurie Flores
Very helpful
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August 2023 by Hitcel Gutierrez
I read all the reviews about the shipping being late. Took my chance, and it got here before expected delivery date. I really recommend
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July 2023 by Shane Gailley
Called two days and left messages. No one answered the phones and no one has ever called back.
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June 2023 by Angee Levias
The first time I went to this establishment the customer service was horrible They didn’t help me at all they treated me as if I was a nuisance. I made a purchase for than $100 I decided to give them another chance and order online I paid to have my order delivered the next day I still haven’t received my order and that was last week. I can’t get anyone on the phone this is ridiculous and poor customer service
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June 2023 by Jasmine Alcala
Very cool spot to get materials for candlemaking, etc. Pretty affordable and has an excellent variety of fragrances and essential oils.
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May 2023 by elizabeth knox
I love this place. I admit, we didn't start off very good, but after getting to know the ladies a little more, and realizing how demanding their job can be, I definitely have a better appreciation for them.... and let's not forget the awesome variety of scents, along with some of the best prices out there. My only complaint, (which technically isn'ta complaint) I just wish they had more products for soap makers like me.
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April 2023 by M D
Excellent service and the team is always so helpful ! Cannot recommend them enough for supplies!
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March 2023 by Paul L.
I used to shop here years ago with the previous 2 ladies that ran it as AAA Candle. Since it changed to Waxy Flower and under new management, the scents are horrifically weak! Even with 2 oz. per lb. the throw is pathetic. It's clear these people feel that cheating the public with sub quality products is a good idea, money over quality! I won't be shopping here again and will be letting ALL my craft friends and business relationships know. These people are Charlatans!
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December 2022 by Eve Backman
I placed an order on Tuesday November 22nd, that order did not get shipped out Until Saturday December 2nd. I did take into account that there was a holiday, however I thought that the order would ship on the following Monday, November 28th or at the very latest Tuesday November 29th. I finally received the order on Monday December 5. Another order was placed on November 29th. A shipping label for that order was created on December 6th. As of this evening, December 7th that order has not been shipped. This is unacceptable even during a holiday.
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November 2022 by Monica F.
Very good selection for making candles. Beats all the shipping cost. Customer service could be a bit more better. But overall I like it. My customers live the fragrances. Definitely a returning customer.
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September 2022 by Beanna Gaytan
Friendly staff and they fill walk in orders in a very timely manor
