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January 2025 by Jerold Cloud
My last agent Bianca, is not here any more. She was never responsive to email or calls. Came yesterday to add more coverage to my policies and saw Olivia. She had no idea if the additional coverage I needed and had to bring in a
Coworker ( Jaylen) to show her how to add the additional coverage to the 2 home renewal policies. I'm the store now with noone else in the store except employees. The front desk told me they were all on extended calls and asked if I wanted to come back. ( I do not,want to pay my policies in full for the year) and no one here to accept my payment if 3 k. Unbelievable that all agents would be on an extended call at same time. The manager Scott was not in today,I hope he will correct and make a call rotation for agents. I understand the agents are commission paid as well. I do not want ( Olivia) as my new agent.
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August 2024 by Derek Bowman
The worst insurance company to do business with they charge you car insurance but when you have a accident they don't pay the only total your vehicle out this is a scam company
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May 2024 by Bernadette Orona
Came in for international drivers permit only to discover they don’t have any available. Don’t recommend.
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May 2024 by Willie Ruiz
Came in for an international driving permit and I received the best service! The lady in the front was super helpful and made the process smooth! I was in and out in under 15 minutes. I brought in the filled application and They provided me with the passport pictures for 15 dollars and gave me the permit on the spot for 20 dollars.
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May 2024 by Chase Ryan
Honestly some of the worst customer service I have ever had to deal with on an insurance claim. They make you do all the work when they are the ones at fault. They also never answer their phone calls, I have to leave a voicemail message almost every time. How can i get my situation solved when the company at fault isn't even willing to put in effort to help?
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February 2024 by Steve Mallon
Called on a Friday and was told I would get a call back on Monday. Monday went by no call. I called back on Tuesday and was told I would get a call back asap. Never got it so I called back again and left message with a very nasty lady that evidently doesn’t care about how she speaks with customers. Finally a lady called me on Wednesday but I told her I had handled my business in a different way. I don’t mind telling you I was a little upset to say the least. I’ll never call that office again. Since I’m the customer I believe I deserve better service and that office doesn’t have it.
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February 2024 by John S.
What a horrible rip off scam. I wasted five hours waiting for a tow truck that never came. Finally called a company on my own that came in 30 minutes. Total waste of money. Do not trust anything this company tells you.
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December 2023 by Amy D.
Every time you call here they just hang up on you! Do not come to this location. The old, extra-large woman named Karen that works here harassed me in the parking lot and was very rude and rolled her eyes, and verbally assaulted me, then was yelling at me and saying rude things to me. I guess this is how AAA likes to treat their customers and other people, they apparently allow this as well since her manager just stood there and let her do this. Maybe try the AAA in Irving or Plano!! They're way nicer there and don't have this Karen who acts like her name. Very fitting!
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November 2023 by FREDRICK 24.7.365
AAA Dallas Insurance and Member ServicesToday I had to do something very important and it was at AAA Dallas. I needed to get an "International ? Driver's Permit". First I didn't even know a place like this existed to provide this type of service. I found their information online and I was able to watch a YouTube? video of someone talking about their service. My big thanks goes to my on site staff person ⭐⭐ "Mary"⭐⭐. She basically walked me through the process. It was very simple, very easy and the cost was very reasonable. You can take the ? pictures needed on site. I would definitely call ahead just to make sure everything is operational and good to go. This type of place turns out to be a blessing to a lot of people. Also having good staff members that know what they're doing like (Mary) makes this so much more easy. Thank Thank Thank ??
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November 2023 by Fredrick D.
AAA Dallas Insurance and Member Services Today I had to do something very important and it was at AAA Dallas. I needed to get an "International Driver's Permit". First I didn't even know a place like this existed to provide this type of service. I found their information online and I was able to watch a YouTube video of someone talking about their service. My big thanks goes to my on site staff person "Mary". She basically walked me through the process. It was very simple, very easy and the cost was very reasonable. You can take the pictures needed on site. I would definitely call ahead just to make sure everything is operational and good to go. This type of place turns out to be a blessing to a lot of people. Also having good staff members that know what they're doing like (Mary) makes this so much more easy. Thank Thank Thank
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October 2023 by Julian fajardo guevara
Terrible experience I came because I was having issues with my account and they say that I have to call because they can’t do that, so what’s the point of a AAA office and I tried to request another service and they say that they don’t do that…..
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October 2023 by Diana W.
They're nice enough when you can get them, but no one answers!
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September 2023 by Tobias Muhlhofer
Free notary for members, but even though they have other employees in the store, they refuse to allow one of them to serve as a witness on a document.Called multiple UPS stores, and none seem to have a problem providing withesses through other store employees.
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September 2023 by Eimal Rahmani
Loved the customer service in this place, very friendly and knowledgeable specially the guy named Bryan, he was fantastic
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July 2023 by Daniel keeton
I've emailed, I've called, I've left voicemails I'm just trying to get my car fixed communication is the easiest thing to do but now I have to waste money on a lawyer just to get my car fixed I tried getting a check issued to my finance company name and my name still no check found a collision shop since it was a problem email the adjuster over a weeks collision center information still nothing
