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April 2025 by Kristine Baugh
Sadly, had a negative experience here trying to get fingerprints. Made a 9 am appointment, no one was there. When the women working the front desk finally showed up around 9:10, they ignored me. When I asked about my appointment, I was told that no one had a password to use the equipment and they had to call tech support. Finally, 20 minutes later I asked if they were able to reach support, they said no. Made an appointment at another location and was in and out in 10 min. Get fingerprinted elsewhere.
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April 2025 by M haris
I have cars and home insured with AAA since 9 months. In Sep, we had wind storm in our area, a few shingle came off our roof. Two roof contractors went up and both reported that the roof is in bad shape and need replacement. AAA inspector came, and declined the claim stating the damage was cosmetic.
In Dec, I added another car which caused my premium to go up by $400/mo! I planned to sell the other car I was using shortly and the agent helping me stated that the premium would likey down by the same amount once I sell and remove the other car from coevrage. However, upon removing the car the premium went down by only $40/mo! Around this time, my son driving one of the insured cars hit another car in the parking lot and had a minor fender bender. A claim was opened by the other party. Now it has been over 8 weeks and I have spoken to various AAA agents (in AAA office and on tel) about my premium and why is it still so high, they say there is an open claim and they can't acces my account in teir system and hence can't help me with anything. They direct me to call the adjuster. She says, she is only dealing with the claim and can't help me with the premium issue. She can't tell me when the lock on my account in their system will be removed . Its been almost 8 weeks and no one in AAA is able to help. I am beginning to seriously regret changing my insurance to AAA.
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April 2025 by brittany skull
Hate this location!
The most unprofessional AAA I’ve ever been to!
I came with my boyfriend an hour early to get his fingerprints they made him wait the full hour although no one was in front of him
The girls up front were eating, cussing & goofing off
There is CLEARLY no one managing this location!
Do better !
Hire better staff
Trash as a unit!
I understand my appointment is with identigo & not AAA
BUT if this is a representation of AAA I will never do business with them!
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March 2025 by Vicmary Patiño
It doesn't even deserve a star, I've never felt more humiliated, the girls at the fronk desk are horrible, disrespectful, irresponsible, the worst costumer service. I went by fingerprint since they provide the service to that company, there was a problem with the system, they solved it 5 minutes later and told me that they closed in 10 minutes and that they could not attend to me. Why do you accept an appointment so late if you close 5 minutes later? It's impressive how terrible the place is, I work in costumer service and I would never treat a person that way.
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March 2025 by Mark Pope
Adequate, but the desk staff was clearly disinterested.
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March 2025 by Cynthia K. Wunsch, M.M.
Pleasant, efficient, and inexpensive.
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January 2025 by Alex D
The customer service here is awful. I had a time sensitive item that I needed from my agent and she was nowhere to be found for weeks. Said she would do something and did not follow through. When I finally got ahold of another agent, she dragged her feet promising to send the documents. I had to call 5x after to get her to do her job. Lydia and Mary are not helpful and I’m disappointed by their lack of customer service. Please do better.
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January 2025 by Chris Boyd
Emily and Janna were so quick and professional with both my AAA experience and Identogo appointment! Lamar signed me up and was so
pleasant as well!
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December 2024 by Rhyian Zeno
Adrien was amazing! She was super friendly & helped me setup my International Driving Permit. She explained everything to me throughly & it was a seamless process! If you need any assistance, ask for her!
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June 2024 by Jaysen Scott
SCAMMERS! Your services are very limited. I would avoid using and paying for this service.
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June 2024 by Gus A
Would not accept employer business credit card for identogo services. Cancelled appointment. Had no problem at separate location.
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March 2024 by Jan Goodman
Every time I time I call Lydia She never returns my calls. When I do get a hold of her, she brushes me off to somebody else. I don’t know how she’s made it there so many years, her services abominable!
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July 2023 by Abel Alvarez
Incompetent! Somewhat snobby and glueless. I was redirected somewhere else when I asked about my life insurance with them. They said, we don’t have a life insurance broker at this location. Further more, someone mistakenly down graded my policy. And if this isn’t enough all rates have gone up! Sadly, I’m only five minutes from this location.
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June 2023 by Nasratullah Parsa
Great to get IDP
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May 2023 by Purple_ Lotus
I use to love tripple A , but they have gone bad ever since covid. They will have you waiting for hours just to tell you someone isn’t coming , they people they contract with no longer take them serious they cancel at the last minute I do not recommend
