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March 2024 by Crissy B.
While the gentleman did a great job moving my furniture, the driver used shady business practices on a woman. He told me that I had to pay at drop off before the job was completed. He continued to request prepayment and stated the job would be 5 hours. My job was only 3.5 hours but he took the money upfront! Do not recommend. As a woman it's hard to voice concerns to give push back when you're alone with 3 men. When I mentioned the job was much shorter the driver said he billed me for 4.5 hours so I should basically be happy. So he still got an extra hour of payment plus tip.
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January 2024 by Melissa N.
My experience with AB Moving a few weeks ago was extremely disappointing across the board. From the move itself, a broken/damaged item, and the settlement they offered on my claim. The moving crew was incredibly inefficient and slow, which is quite frustrating when you are paying by time increment. I witnessed them several times in between loading trips just standing around the truck-- playing on their phones, smoking, talking to each other -- my move could have been completed at LEAST an hour faster had they not wasted so much time. They also broke my bedframe. I specifically asked for it to be disassembled when I booked the moving service and even had the tools ready to do so. The crew said it wasn't necessary to disassemble it and as a result, it broke. They then positioned the bed in a way that made no sense as if to hide the broken side from me. Just dishonest and disappointing. On top of everything, once I filed a claim, the settlement AB Moving offered me did not even come close to covering the bed frame their crew broke, plus the extra hour+ of time their crew wasted that I was charged for. I used AB Moving a few years back and had a good experience, I recommended them to several people. After this experience, I will most definitely not be using them again in the future and would not recommend them to anyone. It seems the quality of service has declined over the last couple years. Filter these reviews and be sure to read the good and the bad, also check out Yelp- it seems to have a more accurate representation of the company and the service.
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January 2024 by Peter S.
Totally ripped off by these guys!! They said everything was flat rate so whatever setup and teardown they do is just covered by whatever the time is it takes. But then they hit me up with a $100 charge to unhook and reconnect the washer and dryer!! WHAAAT???!!! Had to pay it or they would leave them behind! Then when it time to pay, the driver had pre-selected a 20% tip and if you don't look carefully, you will just pay it without knowing. Be aware and don't get ripped off by these guys!!
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January 2024 by Alexis E.
Elder and his team (Team Taz) moved my 1 bedroom apartment quickly & efficiently without any damages!! They had great communication & customer service! I recommend Team Taz for your next move!!
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January 2024 by Dani A.
I have used multiple moving companies and decided to try something new this time! I was so pleased... all 3 movers were kind, gentle with my things, and prompt. I really enjoyed my time with them (Oscar was the team lead - 10/10). I appreciated them helping me move especially since we were moving right after the holidays. I recommended them to other friends moving & will continue to do so! Thank you for a great experience!
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November 2023 by Sherri M.
My first flag was that my son had to wait at the storage unit for 2 hours for them to show up. Then they had to "stop and get gas" on the way to our house. Why was this not done before they got to the storage unit? The final blow came when my tool bag was "left" on the truck and the driver "didn't know who it belonged to". Customer service tries to help, but I am still waiting for my tool bag to show up. It has been 10 days since my move. Mover did call and say he was bringing it 2 days ago. It still isn't here.
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November 2023 by Israel C.
Used them they came with 4 movers it should have taken 3 hours max it took them 5 hours. Also had items stolen that I had in my storage unit, PLEASE DO NOT USE THIS UNETHICAL COMPANY.
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November 2023 by Sammy C.
Ricky and his crew were fantastic and I would highly recommend them to anyone! The guys were so nice, careful and thorough. The pricing model and estimate were transparent and very fair. I even appreciated the ease and simplicity of the booking process, which took no more than five minutes over the phone. Hopefully I don't need movers again too soon, but if I do I'll definitely be giving them a call.
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October 2023 by Rachel N.
I have used AB Moving company twice in the past and this was my third time using their service. The previous two times I worked with AB were very positive, which is why I have recommended them to friends and decided to choose them for my recent move. However, I will never use AB again. My story is detailed below, and I hope that this helps anyone out there who is in the process of choosing a moving company. My move date was two weeks ago, and I am appalled by not only the issue I had during the service, but more importantly how the company has yet to respond to me and handle my request for a one-hour refund due to the issue I had that day. My moving window was 8 am - 10 am and the team showed up at 9:45 to get started. The movers packed things up quickly which was great and we were ready to head up north within 50 min - 1 hour. I was quoted about 2-3 hours max for this move, and we could have absolutely done the entire thing in 2 hours. My move was 45 minutes north, the movers had the correct address of the storage unit printed out on paper. We left my condo at the same time and headed up north, and I unfortunately waited at my storage unit entrance for an entire hour. About 30 minutes into me waiting, I called the movers and it seems he just put in the street address, not taking into account the city, so he ended up somewhere in a residential neighborhood about 20 minutes away from my storage unit (even though he knew we were heading to a storage unit) and literally just sat there, without trying to call me or reach me. Then we went through a series of sending pin locations to each other so that I could understand where he was, and he could understand where I was. It was majorly confusing and inconvenient and what is worse is that he had a horrible attitude about it. He hung up on me twice, and meanwhile, the AB moving clock was running along... $$$. For all I know, these guys were either on a joy ride or decided to stop for lunch and work the clock. By the time they arrived, he said maybe two words to me because I guess he was mad about his own mistake. He ended up knocking 15 minutes off of the price, which was ridiculous considering how long I waited. His team got everything from the truck into my storage unit within 10 minutes, so again the entire thing could have been done in 2 hours. I closed everything out with him and even gave his team a small tip because I didn't want him to do anything crazy and I decided I would take up the logistical issues with the AB moving company itself to process the one-hour refund. I called the company and verbally gave my review to them saying that I needed a supervisor to call me back asap to discuss. This was two weeks ago and I still have not heard a thing. What is even worse/hilarious is that AB proceeded to send me a series of emails asking me to leave a review and I definitely let them have it each time. Still, NO response!! So here I am letting the public know the level of service this company will provide should you choose to go with them. They have really gone downhill.
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October 2023 by Tammy C.
I have used AB Movers in the past, but this time I was highly unsatisfied. The movers told me they were third-party contractors for AB Moving. They pulled up in an unmarked truck. They did not have the proper equipment and moving blankets to do the job. The wrapped some of my living room furniture in plastic wrap because they were rushed. They took a very long time to make the move and seemed to have a hard time packing and unpacking their truck. Low and behold, I discovered they damaged my tv console and my coffee table. They were NOT going to mention it to me. I could not believe that! So, I was forced to pay for the service which took way too long after having furniture damaged leaving it unusable! I was told to pay or I would be committing theft! So, I paid and was promised they would make it right. Also, the main mover was making it a point to let me know they get paid very little and they basically work for tips. That's low class and tacky to beg for tips while not doing your job correctly. They did not put my boxes in the correct rooms even though they were all marked. Today, I get a notice from the company that they will pay me $150.00 for my furniture damage. That is totally unacceptable. This is the biggest rip off I have experienced in a long time. I am disputing the charge on my credit card. If you use them, please watch everything they do and watch them load the truck!
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October 2023 by Sarah Bradbury
AB Movers did an amazing job. They communicated well before they arrived and had the best guys working for them. They were smart, professional, handled everything with care and were so incredibly nice. I could not ask for more and will recommend them in every instance.
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October 2023 by Destini Peck
This was the best moving experience I have ever had. These guys were friendly and respectful. We have very large furniture that had no business getting up the stairs, but they did it with ease. Will definitely recommend them!
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October 2023 by Breaundrea Moore
The best moving company I’ve ever used! I’m so happy I took a chance on AB MOVING! I loved the fact they wrapped everything and I didn’t have to tell them to be careful with my art collection. They were gentle and friendly the entire time. They got the job done quickly. No excessive breaks. They took care of me in a timely manner. Loved the service! I’m definitely going to book them again.
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October 2023 by Stephanie Segovia
Great moving experience with this company! The booking process was very easy once you receive a quote. Jonathan and Ricky were very attentive to all our stuff and incredibly fast. They were on time and communicated every step of the way. They went above and beyond ensuring all our items were wrapped and ready for the movie in the safest way possible. Not only were they professional and fast, but also friendly. I will be recommending this company to anyone moving and will be using again for my next move!
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October 2023 by Justina Odiley
They were just good. They showed respect for my properties and my family. Nothing was broken. Good attitude all the way, even though it was the end of the day. Very efficient. They detailed oriented. I will recommend them to anyone who wants to move. I thanked my son that referred me. He also had a great experience.
