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July 2022 by Wendy Dunham
I wish I could give them zero stars. The owners, Debbie and Robby’s customer service is terrible and all they’re after is your money.I bought my dad a $3175 hospital bed from them but he died 13 days later. I asked if I could please return the bedframe to them but we would keep the comforter since he used it for 13 days. We also said that we would pay a 20% return fee to them.They wouldn’t return our phone calls half the time and finally all we got back was a “No, No returns ever!”. Have they no compassion or decency to do the right thing? My dad just died unexpectedly 13 days after paying them a total of $3300 which included their delivery and set up fee.They also charge me for a sheet set that I did not order!Take your business elsewhere. These people will screw you over any way they can to get your money and then drop you like a hot potato if you have any problems.
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July 2022 by Wendy Edelman Dunham
TERRIBLE CUSTOMER SERVICE FROM DEBBIE AND ROBBIE!!! These people have not an ounce of decency or compassion in them. It’s all about the money! Please, find another place to by your medical equipment from…a place that actually cares about the people they serve. I bought a $3,000 hospital bed from them for my dad and he died 13 days later. I asked if we could return the bed and even offered to pay for and keep the mattress, just return the actual bed frame. We also said that we would take 20% off the full price they charged but just got a firm NO. They said no returns at all! They showed zero compassion and zero empathy at all. Debbie acts as sweet as she can be on the phone but again, it’s all about getting your money. Unfortunately if you do have any issues, don’t expect a call back or any customer service at all!!
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July 2022 by Wendy D.
The owners Debbie and Robbie are terrible people. Debbie will sweet talk to you all day long to buy their equipment buy once you do they drop you like a hot potato if you have any problems at all. Won't call you back, won't let you return anything, etc.. I bought a $3175 Hospital bed from them for my dad. He had it for 13 days before he unexpectedly died. I called them immediately and asked if I could return the bed frame for a refund But would still buy the mattress because he slept on it for 13 days. I also offered to pay a 20% return fee. When Debbie finally called us back all she said was "No, all sales are final"! She had no compassion for the fact that my dad had just died, and didn't even say she was sorry for his passing or anything when we explained the situation. It was all about the sale for them and nothing about customer service at all. This is just a business for these people so if you order something and you have a problem with it, don't count on sending it back because "all sales are final". I guess you have to look at the fine print at the very bottom of the page. These people are sneaky and uncaring and just after your money. They also charged us for a sheet set we did not order nor receive.
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April 2022 by Rebecca D.
number 1 they waited for me. number 2 they had the electric scooter i needed #3 best customer service ever #4 they sent me a text reminding me when to turn it in. #5 they waited in me to arrive late again #6 i will never go anywhere else
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January 2022 by Adisson Paige
I fractured my ankle and needed to get a walker boot and crutches asap. Gave me lots of information on the phone and were very helpful once I got in the store. I would recommend this place to anyone needing medical equipment.
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October 2021 by Adren Kirkland
The BEST!!...Here I was days before I set sail and hadn't found a mobility scooter for my mother. I called another company and they referred me to Able Medical. Upon calling my reservation was made! Now the real story as to why I'll forever use and refer Able Medical... after the storm hit the Houston and Galveston area Sept.13th, it left damaged and flooded roads. Knowing the conditions once I got back i suspected a delay in getting back to Dallas before they closed. I called and they agreeded to meeting me at my ETA. Which was 1:40pm. So I appreciate those men for going the extra mile. Not only was I saved another rental fee but also was saved a trip driving back to Dallas when I live in south Ft.Worth.I thank you all so much!A.K.
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October 2021 by Marisol Rosales
The personal was very friendly.
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August 2021 by Dan Hammett
My Mother @ 101 and counting has a lift chair that was purchased at Able Medical. The chair has given her confidence and increased her mobility. Being able to adjust the chair to a sleeping position and lift her safely to her walker has added quality to her live. Thank you Robby for quickly resolving controller issues after a year of continuous use. Thank you Able Medical.
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July 2021 by Vivienne Armstrong
Prompt, safe delivery and pickup. Electric bed worked well. Receptionist, Debbie, was easy to work with..
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May 2021 by Susan Stryker
Thank you, Robby! Your response in delivering a lifting recliner for my husband's surgical recovery was outstanding!! I will definitely recommend you far and wide.
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May 2021 by Ann Crain
I rented and purchased a number of DME items from this store that I needed after undergoing surgery. They have the best selection out of all other DME stores in the DFW area I could find and charge fair prices. Over the course of the last 2 months, I communicated with 3 different employees and was impressed with all of them. They took the time to ask me questions about the circumstances I am dealing with and offered valuable advice on how to best address my post-surgery DME needs. They assembled one piece of equipment I'd purchased in the store and loaded it into my car for me. They also delivered and set up a recliner and tray table that I rented, and it went smoothly. It became evident to me early on that this business is run by people who are genuinely caring, competent, and passionate about what they do. I highly recommend this place to anyone in need of DME. Thank you Able Durable Medical Equipment for your excellent service!
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May 2021 by The CryptoNuts
Great reliable service. Thanks fellas. You all provide a service that makes a difference....
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April 2021 by Sandy P.
Able Durable Medical Equipment was a pleasure to work with. With a short term rental for my mother-in-law's need for a hospital bed, they were professional in arriving at the time promised and with their set up of the bed in her assisted living facility. Thanks for the care you were able to show to her.
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February 2021 by olivia hal
This store is clean, well organized, and well-stocked with knowledgeable staff.
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January 2021 by Terry T.
I have had previous experience with this store and was nothing but satisfied in the past, so I was eager to do business with them again. I rented a knee scooter and my daughter and I both heard them say that I could bring it back in a week or keep it for the month. I interpreted that to mean I would be charged for a week if I returned in in a week. I was wrong. I don't feel they were transparent in the way they rented it to me and I feel cheated. I know they didn't directly say the words but my daughter and I both felt that that's what was insinuated. I am unlikely to do business with them going forward.