-
March 2024 by KimP
The waiter was awesome. Was on top of drinks and if we needed anything. The cook wasn't that good. Didn't talk acted like he didn't want to be there. To many people at the table. I was fighting with my party for arm room to eat.
-
March 2024 by
Worst experience I have ever had at a hibachi I waited 1 hour and 10 minutes with 19 guests to get the cooking started Waiter was surly and made countless errors Front receptionist was rude We were also overcharged Miserable lunch Might not go back
-
March 2024 by
Good and service were great but it was miserably cold and management would not turn off the air conditioning or turn it down. The manager was an over weight person wearing a down coat it was sold cold
-
March 2024 by
Awful experience, never again. The manager was clueless and the restaurant was completely understaffed. Waited 1hr 10 minutes after our reservation and had still not received water and other drinks. Left and will never be back. Avoid this place at all costs
-
March 2024 by Foodie356
We go to BH all of the time. Usually it is a great experience but last night we waited 1 hour and 20 minutes for our chef to get to our table after we had been sat. We ordered multiple drinks that never came. Very disappointing experience and we had to share our disappointment with a manager
-
March 2024 by vickij
Our dining experience at Benihana's last night was a disheartening affair that unfolded with a series of disappointments, highlighting various shortcomings that marred the overall impression of the evening. The anticipation of a pleasant dining experience was swiftly overshadowed by a lackluster beginning, as our scheduled reservation at 6:00 pm was met with an empty restaurant devoid of other patrons. Despite the absence of a bustling crowd, the process of being seated proved time-consuming, requiring a 15-minute wait before we were settled at our table. This delay, amplified by the conspicuous emptiness of the establishment, set an unfavorable tone that persisted throughout the evening. The initial interaction with our server was marked by brevity and a noticeable lack of attentiveness. Upon approaching our table, the server's dialogue was restricted to two cursory sentences, inquiring about our familiarity with the restaurant and swiftly moving on to take our orders. The subsequent wait for our drinks, coupled with an extended delay in the food preparation process that commenced an hour after our scheduled reservation time, further compounded the sense of dissatisfaction that permeated the dining experience. While the culinary execution by the chef was satisfactory, the overall ambiance of the restaurant fell short of expectations. The persistent chill in the room, despite our repeated requests to adjust the temperature, underscored a lack of attention to detail in maintaining a comfortable dining environment. The need to consistently request refills and the delayed intervention of a manager in addressing our concerns further highlighted the disarray in service that characterized the evening. As patrons who have held a tradition of dining at Benihana's for the last 18 years, the accumulation of these disappointing experiences has led us to a decision. It is with a sense of regret that we bid farewell to a dining tradition that was once held dear to our hearts
-
March 2024 by
Was there at 4:30pm on Saturday with minimal crowd. Aaron was great chef and matched the energy the those seated in his area. His interaction was great without being over the top. The food and service was excellent and the place was very clean including restrooms.
-
March 2024 by MrBig
It took a while for us to get seated even though we had a reservation and it took a while getting started with the entire experience for my first time visiting this restaurant. However , once we began everything went well , the server greeted us warmly and quickly and was helpful I think she just needed to check back more often with her table after placing the order, and black cook was a superior chief with grace and warm hospitality.
-
March 2024 by AmberS
We waited for 1 hour to see a server. Then another 30 min for cook. The waiter continued to take her time after the initial visit an hour after reserved for. the other 2 families at our table left 30 minutes into waiting. we had no choice but to wait as uber was involved and dinner was needed.
-
February 2024 by NancyC
This was our second time to visit this location and both times we were disappointed in our table. There were six of us and some unfortunate couple was seated with us and yet other tables had only two to four customers. We would have preferred a private table, but neither time did we get that.
-
February 2024 by KEVIN
I recently had the pleasure of dining at Benihana, and I can confidently say it was a dining experience like no other! From the moment we were seated around the hibachi grill, the atmosphere was filled with excitement and anticipation. Our talented chef showcased incredible culinary skills and entertained us with a captivating performance. The precision and flair with which they prepared each dish right in front of us added a unique and delightful touch to the meal. The menu offered a fantastic variety of fresh and high-quality ingredients. Each dish was a culinary masterpiece, from the appetizers to the main course. The flavors were perfectly balanced, and the presentation was as impressive as the taste. The staff's attentiveness and friendliness enhanced our overall dining experience. They went above and beyond to ensure we felt welcomed and satisfied throughout the meal. The attention to detail and commitment to customer satisfaction truly set Benihana apart. Whether celebrating a special occasion or craving a memorable dining experience, Benihana is the place to be. I highly recommend it to anyone looking for delicious food, top-notch service, and a dash of culinary theatrics that make every visit unforgettable!
-
February 2024 by Gabby
The restaurant was in shambles. Apparently, they were short staffed of cooks/chefs, and the wait was ridiculous. I do appreciate the manager who kept it together and professional in the face of so many angry patrons. I personally waited over an hour just to be at and another hour to eat. The food tasted good, but it might be a while before I consider coming back to this location.
-
February 2024 by
Terrible experience overall. Had 6pm reservation and didn't get seated until 615. Ordered meal at 626. Chef finally came to table at 730. 2.5 hours at this place and food was average at best. Manager wouldn't come out to offer discount or anything. After suggesting they do something they offered a 15% discount. Never going back.
-
February 2024 by CoryC
This used to be our favorite place to eat but it has declined drastically. I doubt we will be back. I keep switching locations, only to watch each one of them go downhill. I'd rather not ramble off all that went wrong (on this most trip nor all locations); just take my advice and know that it is a disappointment.
-
February 2024 by KristinD
The chef was great. The food was good. But we waited an hr to be seated when we had a reservation. The waiting area was full of parties with irritated and impatient patrons who were waiting for their reservation to be honored. Based on the amount of time I had to wait, this was not worth the money spent.
