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January 2024 by Dinky Dogg7
Good place to use for storage
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December 2023 by Elizabeth Salinas
Had my storage for about a year and never had any issues. Amanda in the front office was so nice and helpful! Very secured and clean facility highly recommend.
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November 2023 by Theresa Portillo
Great place and the manager and assistant manager are awesome. They work with you and care about people. While I’ve been there I’ve seen and heard them going out of their way to assist people.
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July 2023 by Brian
I’ve been a client here for years. They have always had cheap prices but it shows how they do their billing. It’s 2023 and Johnathan that was a gem but recently left. So they violated the relationship I had with him. Mid June they thought they’d violate my privacy and accessed my units after 350 just paid 2 weeks prior.Had a family member have foot surgery in Waco and wouldn’t allow me to pay 2 days later as they wouldn’t take my card over the phone.But 2 days prior I ask for the 2 day extension and then they decide to cut my locks when was going to pay $350 but decided to cut my locks cause wouldn’t take the credit card over the phone.Then I get home 3 days later get a letter in the mail and they cut the locks.Then I left 7 emails and 1 letter in drop box and 2 phone calls. None returned.They said I was supposed to go “overnight” my payment from Waco back on the 10th and they wouldn’t of cut my locks. Again I wasn’t asking for access but just to get billing caught up since the Gem they had left. Honesty see why.Today in person I go by to pay and they Denice me again said needed certified payment.Yesterday I was out of town and told them 2 days ago I might be. Sent emails yesterday I’d be by today or yesterday and never confirmed they received. I even asked for 3 confirmations of reciept.Goofy. We are in 20203 and not asking for access now since they intentionally cut my locks knowing the value I had in a 10x20. Blackmail and Extortion.So today they yet to return calls or emails.These days things are automated and the day they cut my locks the day I’ve decided to take my 3k a year business elsewhere.Likely a suit will be needed to put companies like this in check for ripping people off.Never use this place. I’ve been lied to so much if you can’t trust them don’t expect them. Their in business not to take care of customers. I’ve been a customer for 3 years. This will be my last.Also, if they access your unit. You’ll need a restraining order to make them stop. They won’t provide you proof of they’ve stolen anything.That’s why they want to cut your locks to see if they can find a way to sell your stuff. That’s how they treat a general contractor with a 10x20 full of tools and hoping you don’t pay and not charge your card on file.It’s 2023 they are outdated and find ways to take your money. Beware…..
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June 2023 by Brian V.
Tenant beware They lost a gem, Jonathan and now the location that caused issues is refusing to be accountable and lacks cooperation to be a quality place you give your money too with confidence. They would love to access your unit and see what they can sell.
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April 2023 by chris may
Safe and clean...friendly staff...family owned
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February 2023 by Tiffany Mcgee
Very vocal and helpful only one thing should have the insurance rate include the in final receipt payment made me have a sense of false advertising but beside that good experience
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October 2022 by Rozann Valdez
Reasonable prices
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September 2022 by Karlin Davison
This place doesn't look like much, but the units are great prices and the manager is very nice And helpful!
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May 2022 by Scott Samford
Even though I pay my rent im locked out
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February 2022 by Bob S.
Went to my mothers storage unit today, had questions regarding her unit and found Jonathan very kind and helpful. Thanks for all the help
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January 2022 by Generation X
Great customer service.
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September 2021 by John C.
The on-site manager, Jonathan, was very responsive and helpful. He also had tremendous customer skills. If I had a business I would want Jonathan to assist my customers. Very impressive!
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September 2021 by Chase Pittmon
All good
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June 2021 by Jennifer Fort
Great experience with Jonathon who made sure I fully understood the rules for renting at this facility. He was super helpful with showing me how to apply the lock to my unit and providing me with a tutorial on how to gain access through the gate. Excellent customer service!!!
