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November 2023 by Anthony Dillard
So great to work with! Tammy and her team are top notch. Made a new monument sign for my business and turned out better than I ever could have expected. Previous sign was aging and wanted to change wording/appearance. The design was incredible and install was so quick. It's hard to find good companies that do this kind of work anymore so save yourself the trouble and call Alpha Graphics. They're the best!
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November 2023 by Annie Tam
AlphaGraphics is so easy to work with! They always do a consistently wonderful job with our company fliers and have a quick turnaround time.
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September 2023 by Emily Neves
The team at Alphagraphics always delivers for me. I needed prints on a tight turnaround, and Darlene and co. got the proofs to me right away. My order was perfect and ready for me sooner than I needed it.
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August 2023 by David Matranga
Working with Darlene and the entire Alphagraphics Team at the Knox Henderson location has been nothing short of stellar. They are all very responsive, accommodating and extremely helpful and knowledgeable. I have zero anxiety working with them and I trust that they will always do their best to deliver the best level or work and service.
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August 2023 by Kathryn Wahl
I’ve used AlphaGraphics before and was also pretty happy, but this is the first time I’ve used this location. First, they gave me the wrong quote for my project and it ended up being four times more expensive. Then they printed the sticker I needed on the wrong sticker paper so I needed to come all the way back down. Finally they told me it would be ready ‘a little past 5’ and it’s been 40 minutes past 5 and they still aren’t ready… and during this whole process there was no apology or offer to reimburse my project in any way. Lost my business.
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August 2023 by Rachana Patel
Very easy to do business with. I was able to do everything online & it was delivered to me in timely manner. Loved the seamless process.
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August 2023 by Allison Belcher
Great products for a great price. Thank you to William and the rset of the team at Alphagraphics for providing amazing customer service today!
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June 2023 by Monique Amado
We were over-the-moon happy with our order and will definitely be coming back! Thank you so much!
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June 2023 by Trisha L.
Absolutely awful -- stay away from this Knox location. I was working with Todd May on a direct mailer project and I was his point of communication the entire time. He sent me a quote for a project that was around $1,200, which I approved and sent it to my colleague to pay on her CC. Then, he sent a quote for another $1,000 for the same project, saying we also had to pay for ink and for them to pull the mailing lists. I did NOT approve this, but we went ahead and sent it to my colleague (who paid the initial invoice). I was his ONLY line of communication this entire time, so it's extremely deceptive for him to have sent it to her. He claimed I approved the quote, so I asked for proof of the approval confirmation. He obviously couldn't find it, so the next day he said that my colleague paying was the approval, (even though she was not involved whatsoever and pays what gets sent to her).Regardless, I still moved forward with him on the direct mailer we did since they already had the design, which was a mistake. I approved on Friday, 5/26 and 7 days later, they haven't even began the printing. He then called me a liar and said I approved two days ago -- so I forwarded the email I sent on 5/26 and got no response. I've worked with many Alphagraphics locations across the country and have never had a bait and switch situation like I had here. Todd is extremely deceptive and unprofessional. We have 50+ clients in DFW alone and I was hoping to work with him on our collateral and signage, but I will gladly go to another location. I suggest you to do the same.
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May 2023 by Ulyses Lozano
So disappointed!My first experience with this company was amazing! A representative (Jason) did everything smooth. But second one was just horrible.I ordered poster for an event.Roman, not responsive at all. I had to call the company to get answers about my project. Then the printing was not right, I asked Roman and he said he will ask and investigate about the issue. I asked when can I have an answer, he said there were 40 other projects before they fix mine. What?!?!? That’s so stupid. That was his, or company’s fault! I shouldn’t have to wait! He said he will let me know what was the problem but he never called or e-mailed again. My event already passed.Never comeback with this unprofessional personal.
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April 2023 by Briana
I will NEVER use this company again! Was double charged and would’ve been triple charged by the incompetent employee working the front desk on 03-27-23. He didn’t even know how to provide a receipt and kept asking for my card. Once he said he entered the security code wrong and the card declined. The second time he said it went through. The third time he said my invoice didn’t reflect an updated balance. At that point I was like whoa, let me check my bank app! And I indeed had been charged! The charge remained pending on my account and posted, so now I must wait for the refund to process. The black girl that works there is rude and you can hear the attitude in her voice, even during inquiries. She definitely needs customer service training. I expected my invitations would look better, but they came out mediocre. Even if the issue with me being double charged wouldn’t have occurred, I still didn’t like the product. The welcome sign is okay. Never again!!! I do not recommend. So much for good reviews. I didn’t experience that same result with this business.
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April 2023 by B
Worst experience ever with a significant milestone. Incompetent, rude employees and be careful if they ask for your card more than once! The products came out mediocre. The reviews are misleading.
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March 2023 by Elizabeth Ball
Very nice customer service and got all of our stuff done for the rehearsal dinner the next day!
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January 2023 by Colin Boyd
Jayson (up front) was super helpful with all of it. I'll definitely be re-ordering this project ... the printing was perfect. But also I'll have new projects where i utilize your designers. Based on this experience, I'll definitely be doing that in 2023.
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January 2023 by BankofShak
First, I’d like to say, the customer service at this place is outstanding! Jason in the front was very patient, attentive and helpful when figuring out the details of my label design. I will definitely recommend. Quick turn around and they came out perfectly!
