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February 2024 by Claudia
American Eagle Employees are not honest.
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December 2023 by Dr. Bao Tran
Poor customer....
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December 2023 by Tag Oboes
Kendra absolutely made my experience here! I would give 5 stars, but the store does have a ton of options for large women to try on in store.
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July 2023 by Crystal Sanchez
The workers will see you looking for something and not even provide help they will literally stand behind you and talk to each other, even in the fitting room I pressed the help button and no body even came what’s the point.
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May 2023 by Monica Del Bosque
My experience at this location at the Galleria at Dallas Pkwy recently was down right horrible. I spoke to the store on April 17th about returning some jeans, provided the details, and they told me to come in and it would not be a problem. I go in Sunday afternoon April 23rd, and spoke to a representative at the store where they assured me they would get me taken care of. She then handed me over to another representative to find replacements. After about an hour or more of trying on jeans, and trying to ignore conversations in the dressing room about being overwhelmed and needing to talk to their manager, and that Ross didn't do this etc., I was finally ready to get checked out. I get to the counter a representative Rose, who was no where to be seen until I got to the register, informed me the jeans I had could not be exchanged. That she had spoken to the manager and it could not be done. I then spoke with the manager Celeste who mentioned the same.I told them I had explained my situation before I arrived, and showed them my phone when I called and spoke to a store represenative on the 17th. I repeated what I had mentioned. No sympathy from Rose or Celeste not even a sorry this happened. Celeste then walked away. I informed Rose about the policy on line for returns, and also if they couldn't return them why did they allow me to try on jeans. They wasted my time, and could have said something. They had my jeans in their hands the whole time I was there.I called the corporate office and they confirmed what I believed to be true, and suggested calling a different location and they saved the day and got me taken care of. To say the least this is the last time I visit this location. Exchanges are up to the managers discretion, so if the manager says no you won't get your exchange, despite having been told different by other associates at the same location. The customer service at this location needs an overhaul, because I got helped, but at a different location, where they apologized for the bad experience, and they made it right. Thank you Milan at the corporate office also who suggested I visit a different location. I am glad I called! You helped me beyond words. Thank you!
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April 2023 by Adelaide Tate
Ashley and Kendra were great. Everyone else seemed kind of standoffish and unenthusiastic to be there. If it wasn’t for them, I wouldn’t come back to this location.
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March 2023 by Kimberly C.
Terrible service. Standing in line with one cashier for 15 minutes. Several employees standing around but they won't open more registers
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March 2023 by Ed Mercier
Manager Naxiheli Was absolutely not helpful, not welcoming..no wonder store is always empty, will not be returning
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January 2023 by T. L.
I like Bootcut air flex 32/34.Dark, Stone washed! I’m not a skinny jeans guy. Never have been.
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December 2022 by Myra Malik
i went there today and they left my security tag on… every time i go to this aerie they always leave the security tag on and i live far so it’s a hassle to come back to get it taken off. if i try to take it off it would ruin the shirt so i don’t really have an option. Won’t be coming back.
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November 2022 by Natalia Diaz
Very nice and helpful staff! Love the decor an messages!
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August 2022 by Mike Sarraga Viers
Love this store cause they have nice jeans that fit me ? good.
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April 2022 by Katrina Estrada
Manager Naxiheli Rodriquez is a shopping ? experience in heself. I already love the Galleria American Eagle and have been shopping here for myself and my 14 yr old daughter for yrs but she blew us away with how badass and accommodating she is.She helped us both find lots of shorts. Suggested ideas when we described what we were looking for. Ran back and forth getting us sizes as different styles fit differently.Just a great personality in general. So took time out to leave a good review and show Mrs. Rodriquez sum luv? Thanks
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March 2022 by Lana Vincent
Shonnie was amazing help when I was looking for a specific pair of jeans. Thanks for all the help!
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September 2021 by aliya wood
I was at the store today at about 3pm and as soon as I go to walk in I was greeted by an extremely rude employee telling me to put a mask on while hers isn’t even above her nose. Then I felt rushed because every 5 seconds an employee is coming up to me asking if I was finding everything okay, if I needed help with a size, and or need a fitting room, when I haven’t even had a chance to look at anything yet. If a company is going to enforce masks make sure your employees are also following your policy.
