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July 2023 by Allen S.
Banker no showed, no call for a scheduled appointment. Tried to call into the branch directly and no one picked up.
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January 2023 by Raymond R.
Friendly people also at the Rockwall branch. I have experienced great customer service from all these 6 branches. Kaufman, Crandall, Terrell, Forney, Dallas,and Rockwall branches.
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July 2022 by William K
This bank is terrible.they held a check i deposited for a whole week.i was unable to aquire a new vehicle as was the plan and my rental car had to go back leaving me without a vehicle after my truck was totalled.terrible customer service.everyone is rude.there is no accountability as well as far as an account holder being able to call corporate or a higher up for a problem if you are having with a bad employee or any such issue.if you look up the corporate office number it gives you a number that just takes you to the regular customer service.if you ask an employee they give a different number but same result,just customer service.the only kind of official authority over anything is what they call an \
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January 2022 by Scott G.
25 minutes agoNEWI have banked at this bank for over 15 years but under new management i was told that i could no longer ride my electric scooter through the drive thru for "safety reasons." Even though i have done so for six years! I called other banks and no one else had such concerns. With sadness and delight, i moved across the street to veritex. I recommend others do the same.
