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November 2025 by Nagaraj Hiremath
Worst service here… came to ask if they can run diagnostics on the phone and they are out rightly saying we can only erase and restore, not even trying to run the test!! And was rude,
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November 2025 by Scott F
They aren’t willing to help us unlock my brother’s phone. He forgot his code due to a heart attack/ possible stroke.
The personnel at this store couldn’t unlock it. Either they don’t want to ,they think we are lying, or they don’t care.
Apple Care seems like a waste of time .
Next time I’ll just buy a cheap Chinese phone - which is where Apple phones are made anyway.
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November 2025 by Amit Gupta
One of the best stores
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November 2025 by Bethzabe Silva
Went in store to purchase iphone 17 pro max and walked up to associate danya was given a stare but proceeded to help, i wasted no time. Immediately informed her what i
Wanted. During the transaction she seemed very annoyed and even sighed. Horrible customer service, made me regret even going into store for purchase.
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November 2025 by Regina Ayansola
Brandon went above and beyond for my battery replacement! He was so knowledgeable and kind! I will be going back to him for any possible future repairs!
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November 2025 by Joe Roach
Poor customer service, not sure what has happened to this store but service has cratered from what it use to be.1
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November 2025 by Gamal Abdelmeged
They're professionals and nice guys
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November 2025 by Chen Peter
I was trying to buy an accessory from this Apple Store, and one of the associates was trying to talk to me. So I asked: how much better is this compare to those selling on Amazon? And the associate replied: if you are looking for a discount, this is not the right place to be! ??? Really ???
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November 2025 by Grant Kabobel
Customer service here sucks! The staff ignores you and give attitude when you ask for help.
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November 2025 by J M
Professional courteous knowledgeable. Made me feel like a human being, not just another customer. Manager on staff was excellent in explaining my situation. Clear concise and professional. Wish this experience transcended beyond just Apple and into other areas of service industries. Very grateful.
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November 2025 by Vi G
We've owned many Apple products over the years, but have never been to the Apple store. We had the pleasure of working with Terrent and we cannot say enough about how well we were treated. He was so patient with our family and all of questions. He was more than gracious with his time and knowledge and anytime we have a need we will make Apple our first stop.
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October 2025 by Philip M
Technology? You would think they would have some means of helping customers in order. Extremely disorganized. Maybe they need one of those 'take a number' things from an old Deli.
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October 2025 by Bright Family
super busy and tons of people. I had an appointment and was helped at my scheduled time. problem fixed and
was on my way.
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October 2025 by DuPree 78
People are very knowledgeable and helpful
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October 2025 by Bill E.
Felt like they overscheduled new iPhone & watch pickups. Sept 20th I arrived 5 minutes early for my new iPhone 17 Pro Max and Ultra 3 watch. Store was jam packed with harried associates and customers. They couldn’t port old watch Verizon activation to new. They couldn’t process my iPhone 16 Pro Max or Ultra 2 watch trades. They didn’t email my accessories [screen protector and case] receipt. Ovewrall an unusually disappointing Apple experience. But I blame management & the scheduling team for creating such a tough situation for the poor store associates and Apple customers. When we got back to Boston I visited Apple Chestnut Hill for a typical Apple 5-Star Experience- got my trade ins processed in about 20 minutes. Also recycled my iMac. What a difference!
