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August 2022 by Amy H.
Back in 2020, I purchased $20k in new appliances. A big part of that was a Jenn Air built in fridge that was $10k. Ed Kellum outsources their installs to a company called Elevated Installations. Complete joke of a company. They installed my fridge in such an inept way that it won't come out of the space it's in yet it moves around in the space. Currently, the fridge part is popping out of the space yet the freezer is sunken in. Looks terrible and is a pain in the a**. Ed Kellum seems to have very little control over their subcontractors as nothing was done to rectify the situation. Ed Kellum is all there in the presale stage but once they have your money, you are a distant memory. My perception of installers is that they are people who have not made it in the real world and they have zero intellect, business sense and/or attention to detail. Ed Kellum should have competent installers and should make sure that the customer's issues have been taken care of. Not impressed and would not buy from them in the future.
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July 2022 by Google user
Nice place, good staff. Great experience.
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February 2022 by Jason J.
It has been nearly one month since my dryer has not been working. I was supposed to wait one week to see someone. Due to the winter storm things were pushed back and we could not get someone out to look at it (understandable). Finally somebody comes by and says they don't know what's happening and they will call a third party to fix it in 2 weeks. I wait the two weeks and that 3rd party comes by and let's me know they can't fix it bc they need to order a part which will take another 3 weeks. In this time, Ed Kellum reps have not been helpful. The absolute bare minimum is being done to escalate. I don't even get responded to in a timely manner. I have to reach out multiple times to multiple stores. And still nothing helpful has been the outcome of these calls. I will have to wait two plus months to fix a machine I spent a few grand on. Waiting over 2 months to get something fixed is something that is seriously not reasonable. There's has been miscommunication and lack of communication every step of the way so far here.
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December 2021 by Brad sollenne
Nice place, good staff. Great experience.
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July 2021 by Ruth Hill
Super quick turnaround after ordering our new refrigerator. Price was lower than most “big box” stores. Amazing customer service. Arrived on time and super friendly. We’ll be back!
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May 2021 by Tabitha Heard
You can’t go wrong with CA Wilson’s
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May 2021 by Lisa Watkins Efurd
I needed a new refrigerator immediately & they came to my rescue. Delivery was awesome! My family have been customers for over 20 years.
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September 2020 by Rahim I.
GAS EXPLOSION: Starpower and Ed Kellum & Sons have the worst humans working for them. Here is a quick breakdown of events... 1. My wife and I decide to treat ourselves to a new Wolf gas stove top in our first home together. 2. Starpower/ Ed Kellum & Sons takes 3 weeks to deliver and we are informed they will take care if everything, including sending an installer. I am not in the business to install gas stoves so I trusted them as experts. 3. They sent a third party contractor which they chose, I was shocked a little by this that they outsource this but again I don't know any better about this so I trusted them. 4. The installer messed up the installation and the stove top EXPLODED on me. We had firefighters out to put out the fire. The installer was immediately called back and he installed the same gas line and Wolf appliance back in as if things were totally fine (the appliance smells like burnt metal every time we turn it on). 5. Will S., Adrian (sales manager) and Ryan (head of sales) have all contacted me to express to me one thing: DONT SUE US! I nearly died and specially Ryan had an awful conversation with me acting as he was being insightful to tell me to basically stop complaining cause I didn't die. He wanted me to know they are thankful for the 2k I spent and if I have any issues to bring it up with the third party contractor or Wolf. Also, he was sure to mention that if I wanted to come back and spend more money then they can help. He kept saying "I am just a sales guy....". I NEARLY DIED AND YOU ARE MAKING A SALE RYAN?! THIS PLACE EMPLOYEES AWFUL INDIVIDUALS WHO ONLY CARE ABOUT YOUR MONEY. IF ISSUES ARISE (or unless you die from a gas explosion), THEY DONT CARE! PLEASE BE CAREFUL SHOPPING HERE!
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September 2019 by Brent E.
They finally did the right thing and took care of the problem. Should of it had to go this way?, no. I would buy from them again but with a clear understanding that what would be expected.
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July 2018 by Wendy C.
If you are building a home or replacing this is the place to go to get your appliances! I am so pleased with the service and attention our sales representative Matthew Hilger has provided us. He has made the entire purchase to delivery/installation process stress free with no hiccups! Extremely accommodating! I will purchase again in the future!
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September 2017 by OBrien West
The employees here are helpful and friendly. I was able to look around without buying any merchandise and not be harassed by sales people beyond reason. Parking was convenient and easy. This is a great store to buy an appliance that is fairly priced that will not require too much time to shop.
