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February 2024 by Tanner H.
Moises was incredibly helpful. There were a bunch of people here all trying to get his attention, and he kindly impatiently helped all of us. He deserves a raise!
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January 2024 by Queen Panda
Great improvement with the new management! Anthony is great !!!!!
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January 2024 by Claire Haidar
Exceptionally poor service. Unable to assist with number porting or new account creation. Asked me to call customer service despite being in store. Spent over two hours online with customer service with no resolution only to be disconnected with no call back. Shop attendants sat playing around on their mobile devices while customers came in with real issues and high levels of frustration; they showed no eagerness or creative willingness to help resolve issues. When asked to help resolve my issue, one shop attendant got very rude and refused to call a manager to request help.
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November 2023 by Cheryl Rios
I got a SIM card replaced, however if I would have needed more help, that's probably not the store for "actual" help wirh your phone
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November 2023 by K I
Matthew fixed my issue with porting in T-Mobile. Excellent service, come see him!
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November 2023 by Samantha Brancel
Amazing staff. The new manager is perfect. My go to store
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November 2023 by Shishir Paudel
Matt is awesome come see him
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September 2023 by Sabrina
LET ME TELL YOU!! I had the best experience at this store. The new manager Matthew was so kind and made sure all of my questions were answered. I was able to sign up for the new ATT Fiber and switch my lines over from T-Mobile. Thank you Matthew and team for a great experience! I will send my grandmother over as promised!
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September 2023 by Anna Pace
The manager Matthew was very attentive to my needs and answered all my questions Re: my new IPhone 14 +. He said if I had any other questions to feel free to return.I give him an A+++ & 100% on his customer service skills and knowledge about the products. This will be my new go to store even tough there is one closer to where I live.
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September 2023 by Claudia Aguilera
The whole team here is truly fantastic! From being greeted at the door, informed of all the current promotions and just extremely pleasant throughout the whole interaction. Zenas, Matthew and Moises delivered a 5 star experience. Recommending this location to everyone.
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September 2023 by Mike Parker
We came to the Mockingbird location here in Dallas and had the pleasure of working with Zenas!! What a great experience he was. Very knowledgeable and so patient with our questions. Keep him!!
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September 2023 by Aliya Lee
Stopped by this store to ask a couple of questions and pick up a new phone charger and I believe the person helping me was Moises. Super helpful associate and answered all my questions in a quick and friendly way :)
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September 2023 by Bret Bennett
Matthew met me at the door. Service was amazing! I highly recommend visiting this store.
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July 2023 by Benjamin Rodriguez
Jorge was really helpful today, did a great job
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July 2023 by Andrea Lujan
Absolutely TERRIBLE Rep Zenas scammed to have a stolen phone paid off for $1000+ so that a new new phone can be purchased only to say afterwards that the insurance, that was unaware of having, could've been claimed on the stolen phone. Then became very rude when confronted why he didnt notify that first only to be responded with "im a sales person" and "you can report me but nothing will happen" AT&T is a total scam which is why I left so quickly and switched directly to T-mobile so fast.