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February 2024 by Allan Gonzalez
The store representative, Ileen, couldn't have been more helpful. She answered every question I had, gave me great recommendations, and made the whole process smooth and easy. Thanks for the great service!
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December 2023 by Steven R
Really was just with customer service
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December 2023 by Edward Imperial
They never pick up the phone call at this location. Worst customer service ever
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November 2023 by Shane Haley
I dropped my phone for the last time and the screen cracked. I hate getting new phones. ILEEN took care of me and was able to provide a great deal on a great new device. I have been going to the same Casa Linda location for years and drive out of my way because the staff there is always awesome. Great experience. Highly recommend.
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November 2023 by Cesar
I wanted to come here and leave a review from a happy customer. Becoming a new AT&T customer started being one of the most horrible experiences I've ever had with a company but thanks to the manager at the Casa Linda store and their employees, they were able to change my negative experience into a positive one. I decided to switch carriers as AT&T was offering a trade-in promotion for a new iPhone 15 Pro Max. I decided to make the switch after learning that my trade-in device was eligible for up to an $830 credit towards the new phone. I spoke to an AT&T sales rep on the phone and they were able to order me a new phone that was set up to port my old number, and to trade in my old device. When submitting my order over the phone, I asked if it was possible to send the new phone to an AT&T store, as I live in an apartment complex with no concierge service and did not feel comfortable with a $1,400 phone being delivered to my door step but the sales rep advised me that the phone can only be delivered a residential address. AT&T sent the phone to be delivered to me via UPS which ended up being stolen by the UPS driver (not going to go into the details of how I came to that conclusion.) I ended up filing a police report and then spent countless hours with both AT&T and UPS to determine the next best course of action. AT&T was telling they will need to investigate the issue, but provided me no ETA nor case number, and pretty much left me in the dark with what next steps were needed and UPS were wiping their hands clean saying that I needed to resolve the issue with AT&T. I had no new phone and now every time I attempted to order a new phone and trade-in my old phone, and port in my old number, my application would get denied as all my information was tied to a stolen phone. Every time I called AT&T and asked for an update, they would not provide me any information or any reassurance that the issue was being taken of. After spending countless hours over the phone with AT&T trying to resolve the issue, I decided to go to an AT&T store in person in hopes that I can get someone to help figure out this mess. I came to the Casa Linda store and the manager Jackie and the employees were extremely helpful, knowledgeable, empathetic and took action right away including speaking to AT&T customer service for me, and escalating the issue through their internal team. They were able to order me a new phone, and accept the trade-in of my old phone and they were able to have the new phone shipped to their store to ensure safe delivery. When the phone arrived to the store they personally texted me to let me know my new phone arrived. Huge shout out to the Jackie and Ileen for helping me out and going above and beyond to take care of my concerns, I'm happy to be a an AT&T customer thanks to them.
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October 2023 by J H-W
Horrible service. Went in to upgrade my phone. I was told of my options and a deal if I turned in my old phone I would get a $999.99 credit on the new flip phone. The sales woman checked with her Manager, and said the phone could not have any cracks.I had one small crack that did not bother the LCD screen and could only be seen in certain light. My husband and decided it was worth it to get it fixed. We went and paid $250 for a new screen, came back and placed my order for the new phone.The following month, the bill comes and has a bunch of new charges that no one told me about.I go back to the store and a gentleman helps me and fixes some of the bill and explaind for some items I need to call 611 to fix. We talk a little more and come to find out, I did not have to get my phone screen fixed. The trade in was any condition as long as the phone could be turned off, wiped clean and you could see the screen. So, we spent and extra $250 that was unnecessary and had extra charges that we were not told about.I feel that Manager or supervisor was more Interested in playing on her lap top and chit chatting with other employees about their personal lives than dealing with customers and providing accurate information.We will not be back to this store.
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September 2023 by Jan Matthews
Terrible service and WRONG info!! They told us to go to a fix it place and gave us the address. The fix it shop said this particular ATandT store is the worst! They send customers to them all the time with lost or stolen phones. Avoid them!
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July 2023 by Stephanie Cummings
Can’t say good enough things about the casa Linda store in Dallas the customer service from the whole crew was amazing
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July 2023 by Corey Bomar
I had a disappointing visit to this store yesterday. The manager, a woman with dark curly hair, seemed uninterested in assisting customers and was more focused on enjoying pizza with off-duty employees. Despite asking for help, she directed me to wait for another employee and continued to socialize with a different table. I eventually left due to the lack of attention. The store's unprofessionalism and disregard for customers left me unsatisfied. I recommend considering alternative locations for better service.
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May 2023 by Pablo Treviño
Great service (Johan), able to get an upgrade to Samsung S23 Ultrawith some accessories.
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May 2023 by Luis Rodriguez
Axel was very helpful during my visit.Thank you, I would definitely recommend this location.
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April 2023 by William Bryan
I spent an hour and a half on the phone with the AT&T customer service. Literally got nowhere. While I was on the phone with them I drove up to the store and Julian fixed the billing problem within minutes. While I was there I also checked out phones which he was super knowledgeable about as well as during that time I watched him consult other clients in an extremely professional and informed capacity. Great job AT&T with this guy. Julian for the win. Thank you
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April 2023 by Addie Taylor
Your employee was great, she was smart patient and prepared us for the in home set up by our selves.
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March 2023 by Alec Gulledge
Employees are completely useless. Honestly low key jealous of the job security these people must have, because they literally seem to have no idea what they’re doing. Wish I could be as bad at my job as them and still show up to work
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March 2023 by Jennie Healy
Johan was helpful, patient, knowledgeable and very kind to me. He greeted customers as they came in and answered every question I had. He was all round excellent in all ways. I appreciated his kind sweet spirit. I give him a 1000 out of 1000!! Thank you Johan you are awesome..
