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February 2024 by Denise Roman
Absolutely worst experience of my life. One worker had no idea how to help me. The second worker was so rude I walked out of the store. I don't need a bunch of attitude from someone because I took them away from playing on their phone.
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February 2024 by Joe De la Fuente
CJ was excellent and found a great deal on a car charger. Was very helpful in setting up my sim card. Recommended some tips on taking care of my phone. Please keep CJ. Lol
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January 2024 by Betty Johnson
Excellent service thanks for the fast solution
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November 2023 by Nikkeypooh Morgan
I love the store the staff makes you feel wanted and they don’t have you waiting address my concern and fix my problem. I recommend this store you will not be disappointed
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October 2023 by Alexis Delgado
They will add things to your bill. They also lied to me telling me I didn't have phone insurance when I have proof of paying and told me my only option was to finance another phone! Meanwhile the agent from the loyalty department is seeing how corrupt these people are. They added phone insurance and cloud storage without telling me. And the manager apparently could not do anything about what had happened. Go somewhere else if you can.
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August 2023 by Candice Olivia
I’m a bit late in writing this but I can’t let another day go by without shouting out the AMAZING staff at this store!! Long story short, I attempted to change plans over the phone and wound up with an unusable phone and unreadable SIM. After stopping at two other AT&T stores and being turned away, I wound up here because of its great ratings. It’s safe to say these ratings don’t miss! Right away, CJ sat down and investigated the issue with my phone. He took it upon himself to call AT&T support and stayed on the phone with them to help me explain the situation. He and another staff member diligently tinkered with my phone and made sure I wasn’t sent out empty handed. The care and patience they provided was unmatched to any other AT&T store I’d previously been to (these other stores seemed hell-bent on passing the buck and wiping their hands clean). This store will officially be my go-to for as long as I’m in DFW. Loved the service I received and I’m proudly writing this on a new, perfectly operating phone. Can’t thank this crew enough for their dedication, especially CJ!!!!
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July 2023 by Mark Hall
I would not recommend this store. I am a new AT&T customer. They sold me a phone telling me it would only cost $1.00,a month which was wrong, it cost me nearly $6 a month. I also found out it was a cheap food, that I could not even trade in. Even the AT&T rep I spoke with on the phone, told me he would not recommend that phone. Went in after purchase for help with connecting my phone to car; rep said it was fixed but it still does not work right. Very frustrating disappointing and just not right.I had to go back to finally get the problem fixed.Markk
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July 2023 by Beauty BY: GOLDENGODESS KASH
At&t has totally dropped the ball my home internet service was out for 3 days which resulted in me losing my at home job I called & spoke with Roel who was HORRIBLE she literally hung up on me ? she needs to be fired seriously she knew NOTHING! Why do she even exist
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May 2023 by Emmy Lou Musgrave
Jose was very helpful with helping switch my account over. He saved me money and helped me bundle my wireless and internet package. Great store, great customer service
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May 2023 by pat moeck
This was an incredible experience! Such wonderful customer service and support. Sam was totally amazing! She was more helpful than anywhere I’ve been! AT&T is wonderfully lucky to have her! I’m lucky to have had her for customer service!
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May 2023 by Lauren Lemmons
Happy to be an AT&T customer! Sam provided a level of customer care that you just don't see anymore. She was both friendly and knowledgeable. The amount of pride that she takes in her job is demonstrated through her kind professionalism. Thank you, Sam!
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May 2023 by Jason Lottier
Jose helped show us how our Mobile Hotspot worked and how to send large videos. Very knowledgeable, friendly personable and patient.
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May 2023 by Seanit Gidey
Such an amazing store ! Loved the way jose treated me, wouldnt be suprised if he got a raise. 10 out of 10 experience !!!
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April 2023 by Ikkaku Kempachi
Au August 2022, I walked into this store to open a consumer family account and the rep Kubrom Y opened a business account without my knowledge and consent.The account he opened, he somehow put my sister name on it.ATT blocked my account and took all my family numbers away.I paid over 190$ additionally a month to ATT for 9 months.Be aware, these are not honest people!
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April 2023 by Aderemi Cole
Awesome service today and very knowledgeable and professionals...Thanks to Baldwin and Claudia they gave me the best experience and also customer friendly. Everything got sorted out and got my new IPhone. Thank you ?
