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February 2025 by Charles Hankins
Don't even deserve 1 star...
At&t is the worst ever and tried for over 2 years to update my account for autopsy and they just ran up.the bill and would not let me close the account... Finally went to At&t store and no technical advisors and just dropped all my mobile accounts and main line for business.
Rip offs and not the same as in the past...
Now they keep phishing me about my old location stating will improve my internet speed , etc... Told them to take me off.the list...
What a shame over 20 years with them and never again. Noone but peeps in India and China and just run you around and hope you give up trying to update my account and was loyal till they ripped.me off for several years... Cut my mobile phone in 1/2 and lowered my business phone over 75%...
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January 2025 by Matthew
Can't Even Speak To A Human When Calling Their Corporate Office Number it automatically gets routed to a random call center offshore is this company's numbers being spoofed to offshore scam call centers?? no one ever returns a simple callback from this company's corporate offices either what a huge waste of a company
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July 2024 by Derex
awesome
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June 2024 by CAMO
D'Angelo was super nice and helped me with my old conract and doing a turn in for a new phone. Very nice and was patient
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May 2024 by JoNita Jones
I have been waiting on a call back from a mgr by the name Laura an 3 weeks later no call an AT&T has not resolved my issues. Funny how the call drops when customer service us unable to help
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April 2024 by SR
EVEN THOUGH I’M A LEGACY CUSTOMER( Early 90s) THE TREATMENT BY THIS COMPANY HAS BEEN ABSOLUTELY HORRIFIC. THEY OFFERED ME A PROMOTION ON THE IPHONE 14…at $5.00 per month, WHICH I ALSO BOUGHT FOR A RELATIVE. THEY NEGLECTED TO TELL ME THAT IF I MADE ANY CHANGES TO MY PLAN, I WOULD LOSE THE PROMOTION. I CANCELLED THE TWO OLD LINES…AND THEY DROPPED THE PROMOTION, CHARGING FULL PRICE FOR THE PHONES, WHEN
I CALLED TO COMPLAIN, THEY SAID THERE IS NOTHING THEY COULD DO.
THEN MY RELATIVE WHO TURNED 18, SAID HE WANTED TO MOVE HIS NUMBER TO HIS NEW FIRST NET ACCOUNT… MARCH 8, WE SPENT AN HOUR AND A HALF ON THE PHONE WITH A REP…EVERYTHING WAS SUPPOSEDLY APPROVED…THE ONLY THING MY RELATIVE DIDN’T GET TO DO WAS TO DOWNLOAD THE E-SIM CARD TO HIS PHONE…BECAUSE THEY WERE CLOSING….(9pm).
THE REP ASSURED US THST EVERYTHING WAS APPROVED…
THEN MY RELATIVE CALLED MULTIPLE TIMES. FIRST NET TOLD HIM HE HAD TO CALL AT&T, AT&T TOLD HIM HE HAD TO CALL FIRST NET. HE CALLED MULTIPLE TIMES.
MARCH 31 I CALLED, THE AT&T TOLD ME THEY HAD NO RECORD OF OUR CALLS. THE REP TRANSFERRED ME TO FIRST NET…WHICH DID HAVE A RECORD OF MARCH 8, BUT THEY HAD NO RECIRD OF MY RELATIVE’S CALLS, SO THEY DROPPED THE APPROVAL OF HIS FIRST NET ACCOUNT.
The REP WANTED ME TO OPEN A FIRST NET FAMILY PLAN…. TO WHICH I SAID NO WSY…( FOR MONTHS NOW I HAD BEEN PLANNING TO DROP AT&T AND GO TO ANOTHER CARRIER, MAYBE T-MOBIL). I TOLD THE REP THAT IF THEY COULDN’T MOVE MY RELATIVE’S NUMBER, THEY WERE ABOUT TO LOSE 2 CUSTOMERS INSTEAD OF 1.
AFTER NUMEROUS TIMES ON HOLD, THE REP SAID I NEEDED TO MAKE MY RELATIVE AN AUTHORIZED USER ON MY ACCOUNT, THEN MY RELATIVE COULD MOVE HIS NUMBER. I SAID TO DO IT. THEN THE REP SAID ANOTHER PROBLEM WAS THERE WAS MONEY OWED ON THE RELATIVE’S PHONE…TO WHICH I SAID I’D PAY IT, WHICH I DID…PAYING THE TOTAL LRICE FOR THE IPHONE. THE REP SAID EVERYTHING WAS SET FOR HIM TO MOVE HIS NUMBER..
WHEN MY RELATIVE TRIED TO MOVE THE NUMBER, EACH TIME HE GOT A MESSAGE THE ACCOUNT WAS CLOSED…(THE REP HE SPOKE WITH SAID THAT SINCE I WAS A LEGACY CUSTOMER AND MY ACCOUNT HAD 9 DIGITS, AND CURRENT ACCOUNTS HAVE 12 DIGITS, THE SYSTEM DIDN’T RECOGNIZE MY ACCOUNT)…THE REP SAID WHAT HE NEEDED TO DO WAS OPEN A CASE WHICH WOULD HAVE A RESOLUTION IN 5-7 DAYS…. (COMPLETE STALEMATE FOR MOVING HIS NUMBER).
I CALLED AT&T AGAIN AND WAS TOLD THAT SINCE MY RELATIVE HAD A CASE NUMBER, THERE WAS ABSOLUTELY NOTHING THEY COULD DO. THERE MANY ISSUES HAVE COST ME A FORTUNE.
AT&T (MA BELL) USED TO BE A GOOD COMPANY….IT IS NO MORE. THEIR CUSTOMER SERVICE IS HORRIFIC—THE RIGHT HAND CAN’T FIGURE OUT WHAT THE LEFT HAND IS DOING. THE COMPANY IS IN DEBT…AND BECAUSE OF COVID, THEY HAVE LET MANY EMPLOYEES GO. THEY ARE VERY UNDERSTAFFED. MANY OF THEIR REPS SIMPLY DON’T CARE. IF THERE’S A COMPLAINT, THERE’S A FORM THAT TAKES 60 DAYS FOR A RESPONSE…. IN ADDITION, IF A COMPLAINT DOES REACH A CORPORATE OFFICE, REVIEWS SAY THEY USE A TEAM OF LAWYERS TO DISCOURAGE A COMPLAINT.
AT&T IS CURRENTLY SERIOUSLY MARRED….SERIOUSLY…. AT&T IS WAY OVERPRICED GAUGING CONSUMERS.
THE ONLY COMPANY THAT SEEMS TO BE FUNCTIONING IS AMAZON…WHICH SEEMS TO GET PACKAGES TO MILLIONS, ON TIME…. AMAZON HELPED MILLIONS OF AMERICANS GET WHAT THEY NEEDED RIGHT TO THEIR DOORSTEP, EVEN DURING COVID.
MY EXPERIENCE—-AMAZON’S CUSTOMER SERVICE REPS GO OUT OF THEIR WAY TO RESOLVE A PROBLEM. AMAZON REPS BEND IVER BACKWARDS TO TRY AND RESOLVE AN ISSUE—-THE REASON WHY AMAZON IS SO SUCCESSFUL.
I THINK JEFF BEZOS DESERVES A MEDAL OF HONOR FOR ALL THAT HE HAS DONE FOR THE AMERICAN PEOPLE, FOR THE WORLD. HE DESERVES TO BE WEALTHY. BY HAVING PACKAGES DELIVERED DURING COVID, RIGHT TO THE PERSON’S DOORSTEP MAY HAVE HELPED SAVE MILLIONS OF LIVES.
AMAZON’S WEBSITE IS UNPARALLELED—-AS A CUSTOMER CAN GO ON THE SITE TO REPURCHASE AN OBSURE ITEM BOUGHT YEARS EA
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April 2024 by Kit I
SCAMMER ALERT. Had to port from FirstNet to other carrier. AT&T billing system is a rip-off so I switched. AT&T wants to charge me for a paper copy of the final bill. I use paperless billing.
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March 2024 by Huihui Geng
Their trade-in service is a fraud. I don't know what they charge. They always find a reason. However, they charge without informing the consumers. I think it is a fraud. But they ignore it. If you don't pay, they will stop the service. Choosing AT&T is like choosing a nightmare. Their bills will make you collapse.
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February 2024 by Alexis Ayala
love the staff! very friendly and helpful
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February 2024 by Tomirra Johnson
This is my experience with working for AT&T. I left a stable secure job to become a premise technician for AT&T. The training was supposed to be a 12 week training. I went to orientation on Jan 5, 2024 and on Jan 10, 2024, found out it was a pass or fail training course. You only get 3 attempts for all 3 assessments. I used all 3 attempts on 1 assessment. I was fired on January 11,2024. The month prior in December they were giving 3 attempts per assessment not sure what changed, but I felt like they were weeding people out, and I was the only female in the class. Do not waste your time on this company they are supposed to train you I feel sorry if anyone left their previous job with out giving a notice for AT&T. The instructors tell you that people fail for small stuff the examples they gave were not putting the ladder hitch back up after you take the ladder off the truck. Also, some fail for not using their FVD tool, and some fail for not putting on their strap. Be aware that we only got 1 demonstration from the instructor, 1 practice on this assessments, then it was time to test. We had a big class of 16 people so not a lot of chances to practice. If you fail to qualify they send you back to your supervisor. The supervisor has the power to put you back in training. Unfortunately my supervisor did not wanna do that, and when I met him for the first time he had the union there to speak with me. The union is sorry and so they said I could not appeal this and instead of resigning I let them fire me. The 1st attempt I failed to put the latch up after I took the ladder off the truck. The 2nd attempt the claw part on top of my ladder would not come down when I laid it on the pole. I pulled the rope first but nothing happened then I used the palm of my hand on the step to make it move and i was disqualified. The 3rd and final attempt we had been using a 28ft ladder but one of the ladders was removed from service. I proceeded to use a 24ft ladder I was advised by the instructor of the height difference I was not aware that the 24ft ladder had a leveler indicator on it. Someone asked about it on the 28ft ladders that we were using and the instructor said that it was broken and not to worry about it. Since some ladders have it and others don’t I believe we should have found a ladder and pointed that out in the event we run across it and can properly identify it. So the instructor asked me if I saw that bubble and I advised him I was not aware what that was, and he said I shouldn’t have climbed the ladder it was to steep and that was my 3rd attempt.
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December 2023 by Jessica Pineda
AT&T DESERVES -0 stars. I’ve had a horrible experience the last six months with my lines.They used to be a good company, don’t know what happened. BUT I DO NOT RECOMMEND TO ANYONE NO MATTER WHAT!!! I would recommend a prepaid phone before recommending AT&T.
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October 2023 by Aaron Grove
I signed up for business services which never worked. I had to return the equipment and canceled the services and fought for months to get that done and I’m still getting billed even though everything‘s been returned and canceled. Another bill arrived today and I’ve already filed a complaint with the Better Business Bureau. I highly recommend someone get back to me before I take further legal action with Ross and Matthew’s my law firm in Dallas.
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October 2023 by Samantha Jacobson
I had no choice but to get a new phone. After doing the research on which phone would fit my needs, I use AT&T chat to find a store that carries the model I needed. The chat agent tells me that of the stores I mentioned, the Blackfoot, Idaho store has the phone in stock. I even double-checked and the chat agent tells me that the Blackfoot store had plenty of this particular phone in stock. So, I drive 47 miles one way only to find that this store does not have this phone in stock, never had this phone in stock, and will never have this phone in stock. I feel AT&T should reimburse me for the gas they wasted. They apparently feel differently. So, I will finish paying off this phone and move to a service provider that doesn't lie to me. Way to lose a 10+ year customer.
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September 2023 by Tyler Campbell
If you have any other option, do not use att for mobile or internet. Paying for 100mbs download speeds, getting 30. The reason is that I have an old house, and the internet needs a chance to ramp up to my upgraded speeds. When trying to order better internet, I could not get the pages to load through online or mobile app. My cell phone is always going in and out, too. For a company that is supposed to be a big player in tech, how can they not give me the speeds or service I pay for? How can their own website and app be so horrific in design and use, and they still claim to be one of the best. Look around att, you're being out competed. Already have scheduled another service provider to come out. Once hooked up, canceling att forever. Hello, Verizon!
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August 2023 by Kaitlyn M
THEY ARE NOT EVEN WORTH ONE STAR! AT&T sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn’t receive it. I used USPS with the shipping labels they sent me (I would NOT have chosen them). I called, chatted, and went it to the store and was told that it would be okay because if they didn’t have the exchange phone, it would show in my account. FOUR MONTHS LATER, I get an email saying I’m being charged. The representative on the almost 90 minute phone call said “Well I am sure USPS lost it and it will probably show up”. Well that’s easy for you to say when YOU aren’t on the hook for $1200 when you sent it back. Not only sent one back but sent in a trade in phone as well that they never received. AT&T and USPS both said it’s been too long to look up the shipping label. If they knew this, why does AT&T wait so long to email and they customers know? I also got told they could see when my old phone I sent back was turned on and the location, which was TWO months after I sent it in in INDIA. I live in Texas. I’m at a loss as to what to do. We cannot afford to pay $1200 for another phone. I am about to switch phone companies and they will lose my business and anyone else I speak to if they don’t help me resolve this. It will be worth way more than what I’m being charged for one phone. I am not the only customer that this has happened to. There’s TONS of us in the same boat. I literally do not know how this isn’t illegal and how they are able to charge customers over a thousand dollars for phones they lose with the large number of incidents like mine that occur. You would think they would change how they do things with how many people this happens to, because this simply is not the customer keeping it and saying they sent it in when they didn’t. It isn’t fair and this makes me so sick to my stomach. I don’t know how they can sleep at night knowing how many HARD WORKING PEOPLE are getting screwed by them. We were not able to spend money and do things with our baby kids this summer because of this unexpected, ridiculous, unnecessary charge.
