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February 2024 by Tomirra Johnson
This is my experience with working for AT&T. I left a stable secure job to become a premise technician for AT&T. The training was supposed to be a 12 week training. I went to orientation on Jan 5, 2024 and on Jan 10, 2024, found out it was a pass or fail training course. You only get 3 attempts for all 3 assessments. I used all 3 attempts on 1 assessment. I was fired on January 11,2024. The month prior in December they were giving 3 attempts per assessment not sure what changed, but I felt like they were weeding people out, and I was the only female in the class. Do not waste your time on this company they are supposed to train you I feel sorry if anyone left their previous job with out giving a notice for AT&T. The instructors tell you that people fail for small stuff the examples they gave were not putting the ladder hitch back up after you take the ladder off the truck. Also, some fail for not using their FVD tool, and some fail for not putting on their strap. Be aware that we only got 1 demonstration from the instructor, 1 practice on this assessments, then it was time to test. We had a big class of 16 people so not a lot of chances to practice. If you fail to qualify they send you back to your supervisor. The supervisor has the power to put you back in training. Unfortunately my supervisor did not wanna do that, and when I met him for the first time he had the union there to speak with me. The union is sorry and so they said I could not appeal this and instead of resigning I let them fire me. The 1st attempt I failed to put the latch up after I took the ladder off the truck. The 2nd attempt the claw part on top of my ladder would not come down when I laid it on the pole. I pulled the rope first but nothing happened then I used the palm of my hand on the step to make it move and i was disqualified. The 3rd and final attempt we had been using a 28ft ladder but one of the ladders was removed from service. I proceeded to use a 24ft ladder I was advised by the instructor of the height difference I was not aware that the 24ft ladder had a leveler indicator on it. Someone asked about it on the 28ft ladders that we were using and the instructor said that it was broken and not to worry about it. Since some ladders have it and others don’t I believe we should have found a ladder and pointed that out in the event we run across it and can properly identify it. So the instructor asked me if I saw that bubble and I advised him I was not aware what that was, and he said I shouldn’t have climbed the ladder it was to steep and that was my 3rd attempt.
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December 2023 by Jessica Pineda
AT&T DESERVES -0 stars. I’ve had a horrible experience the last six months with my lines.They used to be a good company, don’t know what happened. BUT I DO NOT RECOMMEND TO ANYONE NO MATTER WHAT!!! I would recommend a prepaid phone before recommending AT&T.
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October 2023 by Aaron Grove
I signed up for business services which never worked. I had to return the equipment and canceled the services and fought for months to get that done and I’m still getting billed even though everything‘s been returned and canceled. Another bill arrived today and I’ve already filed a complaint with the Better Business Bureau. I highly recommend someone get back to me before I take further legal action with Ross and Matthew’s my law firm in Dallas.
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October 2023 by Samantha Jacobson
I had no choice but to get a new phone. After doing the research on which phone would fit my needs, I use AT&T chat to find a store that carries the model I needed. The chat agent tells me that of the stores I mentioned, the Blackfoot, Idaho store has the phone in stock. I even double-checked and the chat agent tells me that the Blackfoot store had plenty of this particular phone in stock. So, I drive 47 miles one way only to find that this store does not have this phone in stock, never had this phone in stock, and will never have this phone in stock. I feel AT&T should reimburse me for the gas they wasted. They apparently feel differently. So, I will finish paying off this phone and move to a service provider that doesn't lie to me. Way to lose a 10+ year customer.
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September 2023 by Tyler Campbell
If you have any other option, do not use att for mobile or internet. Paying for 100mbs download speeds, getting 30. The reason is that I have an old house, and the internet needs a chance to ramp up to my upgraded speeds. When trying to order better internet, I could not get the pages to load through online or mobile app. My cell phone is always going in and out, too. For a company that is supposed to be a big player in tech, how can they not give me the speeds or service I pay for? How can their own website and app be so horrific in design and use, and they still claim to be one of the best. Look around att, you're being out competed. Already have scheduled another service provider to come out. Once hooked up, canceling att forever. Hello, Verizon!
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August 2023 by Kaitlyn M
THEY ARE NOT EVEN WORTH ONE STAR! AT&T sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn’t receive it. I used USPS with the shipping labels they sent me (I would NOT have chosen them). I called, chatted, and went it to the store and was told that it would be okay because if they didn’t have the exchange phone, it would show in my account. FOUR MONTHS LATER, I get an email saying I’m being charged. The representative on the almost 90 minute phone call said “Well I am sure USPS lost it and it will probably show up”. Well that’s easy for you to say when YOU aren’t on the hook for $1200 when you sent it back. Not only sent one back but sent in a trade in phone as well that they never received. AT&T and USPS both said it’s been too long to look up the shipping label. If they knew this, why does AT&T wait so long to email and they customers know? I also got told they could see when my old phone I sent back was turned on and the location, which was TWO months after I sent it in in INDIA. I live in Texas. I’m at a loss as to what to do. We cannot afford to pay $1200 for another phone. I am about to switch phone companies and they will lose my business and anyone else I speak to if they don’t help me resolve this. It will be worth way more than what I’m being charged for one phone. I am not the only customer that this has happened to. There’s TONS of us in the same boat. I literally do not know how this isn’t illegal and how they are able to charge customers over a thousand dollars for phones they lose with the large number of incidents like mine that occur. You would think they would change how they do things with how many people this happens to, because this simply is not the customer keeping it and saying they sent it in when they didn’t. It isn’t fair and this makes me so sick to my stomach. I don’t know how they can sleep at night knowing how many HARD WORKING PEOPLE are getting screwed by them. We were not able to spend money and do things with our baby kids this summer because of this unexpected, ridiculous, unnecessary charge.
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July 2023 by Oscar Altamirano
DO NOT USE AT&T!!!They deserve 0 stars, not 1! My phone broke and I paid the insurance ($250) to have it replaced. I got the replacement in a few days. Sent my broken device in the box and shipping label provided. 2 weeks later or so, we get a charge ($849.00) on our phone bill for the cost of the broken device due to it not being returned. We called and they told us the device was never returned. We knew we returned it but did not get the tracking info. So we tried to see how we could track the package with no luck. A week goes by and we call back. The rep tells us they did receive the phone and would credit our account the $850. We said no, we wanted the full amount back to our card. They agreed and said they would refund. Waited another week and NO refund. I deal with accounting so I told my wife lets wait another few days. NO refund. We called back and they said they refunded the money. Checked with our Bank and NO refund was recorded. AT&T doesn't want to budge and says they did refund the money. We filed a dispute with our bank and lost. So AT&T kept our money and we can't find a way to get it back...I will forever tell everyone I know NOT to do business with these thieves. EVER!!
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July 2023 by Erik Cunliffe
AT&T has really gone downhill over the past few years and show no support for their customers was sent a broken phone out of the box and had to spend 6hrs on the phone to resolve the issue which they then didn't even send a shipping label to return the defective device, so another hour call on top of that! Talked to loyalty department and they wouldn't do anything for me! This is only one of the problems I have had and that's not even getting into the hours spent on the phone with them previously to try to clear up text and multimedia messages not going through when I am on their best plan! Sad excuse for a company anymore! If I didn't just get a new phone through them I would switch companies and don't want to have to go through the headache of the switch! Hope this helps steer someone else clear of the cluster #&@! That is AT&T these days!
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July 2023 by ankur malhotra
I took a line and phone from at and t and trade in my old phone but suddenly stopped receiving credit for trade in and customer service also not helping. Long story wouldn’t fit here but please help. Spent hours in this already. They tell one of the line was cancelled in account thats why no credit now but before taking the line or cancelling no one informed us about this and now they say we cant help you. Its really frustrating. But before buying any phone we are told for all benefits then why no one telling about disadvantages. Please help ?
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April 2023 by Jennifer Munoz
We have had the worst experience ever with our recent switch over to AT&T. From our initial trip to a store location, when the salesperson attached our debit card to someone else's account TWICE and then locked up our credit. To the even bigger nightmare of losing our two iPhone 12 Pro trade-in's and telling us that its has been determined that they cannot locate either the Tracking Number from the PRE-PRINTED SHIPPING LABELS we received FROM AT&T in the original package that came with our new phones to trade-in the devices that we already owned, to not having our trade-in devices IMEI's in their system either. Now we have been told, oh well, you will not be receiving the $1,600 in rebates we said you qualify for because your tracking numbers don't exist in our system and we have not received your trade-ins. Our phones are gone! No one can tell me where they are, they don't even have the tracking numbers from the labels they printed and shipped to me to return these in their computer system. I have verified with USPS and have receipt that they were delivered to the address on the shipping label they generated in their system and sent us. No amount of documentation that I have matters. Our claim through the "back office" was denied and I was told by "Brooke from the top of the back office" that she was speaking to me very directly, the determination has been made and the case is closed. This is unacceptable. I have wrote the BBB, the FCC, the CEO of AT&T and I will be making notes on every place I can find to leave a review or write on a forum of my terrible experience to warn others before they are defrauded of their money too.
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December 2022 by Leslie Resendez
I made the worst mistake by changing to AT&T, their app & Service sucks! I added a new card to the app, so that do t have to deal with the annoying waiting tone or with the rep who is overly trying. I set the card to auto payment and the next month, they suspended my service, on a Saturday!!! I was given the option to pay by phone, their stupid computer had me trying with my card 4 times!! And then it tells me to call on business hours. I tried with the app, the payment was charged (I checked my bank account) and still no service, I check the app again and it’s all white not even charging. So no phone line because I didn’t pay(because card was supposed to be on autopay) and then an extra charge for being late.
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December 2022 by Judith Menner
This Corporation has dropped down to a “Teflon” management style! There is Absolutely NO CONTACT number for them that works. They have gone from a dependable Corporation when it was a whole company and in NJ, to a piece of outsourced, offshore, customer service! The poor quality of service is not the fault of the offshore people who really try BUT the fault of Corporate ATT who does NOT support its customers. All the Officers of this now “Texas” run debacle should be hung out to dry! America and it’s people have always been proud of their work ethic, BUT the current ATT has lost that! You need to change your name to UATT! It stands for UnAmerican Telephone & Telegraph!!
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September 2022 by Patricia Potyka
I've been on the phone for an hour and ten minutes. Sakar just transferred me somewhere and now I hear your audio ads. I called because I've been paying $50 for my Internet and the price jumped up to $70 which says 1000 mbps. I've only ever gotten 450 at the most. So, I say please change my plan to 300 mbps. Sakar says "I'm talking to the back room." Then he finally says he's gonna call the Loyalty Department. Still on hold listening to your ads. WOW. This is absolutely the WORST experience with ATT ever. BTW: I'm on a family plan for my phone plus, own stock in ATT. It's surprising to have such a revered company fall short, no fall flat with my issue. The cherry on the ATT Sundae is this: Sakar says, "I'm fighting with someone on chat because they say if you go down to 300 mbps that you will actually have to pay more than $70." Someone at the TOP ought to know, if this is happening to me, it's happening to many others.To make matters worse, GWEN with your Loyalty Department gets on the phone and in the middle of our convo, the phone drops. #OMG Plus, sadly, she apparently made no attempt to phone me back. We had just started visiting, too.UPDATE: Felipe, R., your Social Media specialist is on my case. What a great guy. He's expected to call me back so fingers crossed he can work his magic. WOW. He just called me back and said he's keeping me at $50 with the same special for another 12 months. This man is my HERO. He made me feel valued and is a consummate professional.Cheers to a #HappyEnding. I'm changing this now to a 5-star review because of FELIPE R., ATT Facebook Social Media Specialist. What a phenomenal hire and asset to your company.Con un mil gracias.
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September 2022 by RASHUNDA Wright
Oh I absolutely hate! Hate this company AT&T I feel like most of the times don’t do what customers want them to do they do what is best for their company.
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September 2022 by Rex Worthy
3rd week trying to solve a problems. Can't get a new password and security questions. Try everything. I called one day and thesystems is down