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October 2023 by Jacob Roffe
Very unique and old fashion music store.Everyone from the owner Mark to the employees ( Landon and company ) are extremely professional, friendly, knowledgeable but never pushy. I walked in not knowing exactly what I wanted and walked out with a great system that provides me the BEST relaxation/experience that I can dream of ........A year later I upgraded my original speakers and once more they provided the most incredible and dedicated service experience .They went far beyond any expectations .My son enjoyed listening to my system so much that he purchase an entry level system, receiving the same attention to detail. ( regardless on the dollar amount ).Thank you AudioConcepts for the pleasure you have brought in to my life!!!!!!!!You have earned my business for as long as I can listen to music?.
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September 2023 by Rt Mattson
Knowledgeable and helpful sales people what more could ask for with excellent selection of HiFi equipment for sale
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June 2023 by Rorori
What a store. I can see why it's said going here is an experience; it was like going to a mix between a store, music studio, and a museum. I was visiting the DFW area and happened to just find this place. I am someone who is getting into HiFi products, and Jorge-Anthony had such an enthusiasm in not only demonstrating their sound systems, but also teaching me about what I needed to know and what to personally look out for. Listening to their headphones and their 2 channel system literally changed my whole outlook on personal entertainment. If you need expert advice from people that know what they are doing and are passionate about what they do, I would not overlook them.
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February 2023 by No Brake Brett
George was wonderful! I came in looking for something specific and they were sold out unfortunately but George still helped us and was very kind throughout the entire experience. (Yes this place is an experience! Not just some place you visit.)
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January 2023 by Ryan Munthe
I have bought a couple different pairs of pricy headphones here over the years and every time it’s an amazing experience. Thanks Landon for helping me get my Audeze headphones.
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December 2022 by Julie L.
Terrible customer service. Called in for basic estimates and the person who answered the phone assumed I could not spend money and literally told me he did not have anything that would work for me. Little does he know, we are about to spend 50k on a speaker system for our home under contruction right now. HUGE mistake. Dont go here.
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November 2022 by James Adams
I guess if you dress like you have money then Mark and the staff may treat you differently. I dropped 10k and came back 24hrs later to drop another 2k and Mark acted like he never saw me before. Blue collar business owners may not be as refined as the customer they want to associate with. 60k later spent with a more personable retailer and I love the system I have. Other system is relegated to the summer home. Dallas is full of pretension people so I’m sure DAC will do fine.
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October 2022 by Jeff Gordon
I have purchased many items for AC over the years and I keep coming back. Great products and better expertise/ service.
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October 2022 by Alexander Flores
Love this place! Mark and his staff represent the very best - professional, honest, friendly, knowledgeable and helpful!Today, for example, Mark gave me a spare component box to replace the exact same component box I accidentally threw away thus saving me the inconvenience of having to go through the manufacturer. This is something he did without me even asking. Thus the importance of respecting your local dealer can not be overemphasized. They are there for you before, during, and after the sale.I only wish I had discovered Audio Concepts much sooner. This is the only place I know where I can demo high end audio from reputable brands like Sonus Faber, Luxman, Moon, ProAc, and Wilson audio and receive guidance from Mark and Landon all before I buy. If this resource were not available, I would have no idea what to choose as hi-fi options can be overwhelming and would no doubt have made many expensive mistakes.From day one, Mark has always given me his honest opinion and has offered me reasonable solutions based on my budget. What I love is that they have a system for just about every budget. The selection is that good here and I think Mark has done an excellent job carrying brands that offer great value and performance. They really can set you up nicely!
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July 2022 by Hugh
Very helpful staff. They helped me with advice on buying headphones and were one of the few places that had a variety of high end options to try. Great place to bounce questions about various audio needs, not only stereo equipment. Store is a comfortable place to be in. I'd recommend stopping in.
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June 2022 by Google User
Very helpful staff. They helped me with advice on buying headphones and were one of the few places that had a variety of high end options to try. Great place to bounce questions about various audio needs, not only stereo equipment. Store is a comfortable place to be in. I'd recommend stopping in.
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March 2022 by Kevin K
My experience with Landon, Mark and the team has been outstanding. I was introduced by a friend several years ago in order to explore adding streaming to my stereo system several years ago.As the world 'closed down' I listened to music more often and talked with Landon about upgrading and specifically what was leading me to upgrade. My upgrades were based on auditions and were gradual - I enjoy listening to music now more than ever.
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January 2022 by Nolan Cutler
I love this store, bought gear from here before and have generally had great experiences. However, just spoke to someone at the store on the phone who was very rude, cold, and hung up on me when I asked a single simple question about an item they had in stock. I wanted to ask if they had any other recommendations or if I could have some help finding something similar, but was hung up on. Was looking forward to purchasing from AudioConcepts but after this I do not want to come back to the store again. Incredibly disappointed.
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September 2021 by Pierre Fuentes
Landon and Mark have been hands down great to work with and extremely knowledgeable. They have helped get my audio system pieces together. The best thing is their advice is not for a sale, it is for the benefit of the client whether something is purchased or not. #topdraweraudioconsultants
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May 2021 by Mark Lorms
Stopped in on a whim. Wonderful place for an audiophile. Definitely not the place for best buy shoppers.
