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March 2025 by Hiren Patel
This AutoZone is no no good. We have commercial account with them. And she is taking her time ..this person needs to go home if she don't want to work. I will never go to this AutoZone again and will never recommen anyone either..it's hell there.
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March 2025 by Who amI
I told the African American female(the manager), about age 40+, wearing reading glasses, behind the counter that my vehicle needed a diagnostic test. She asked if any lights were coming on. I told her, yes when the vehicle is started in the early morning the gage light comes on, but they turn off once the vehicle is warmed up. That’s why the vehicle needs a diagnostic.
She said, if no lights are on Autozone isn’t allowed to do a diagnostic. I repeated the situation again and told her the lights probably won’t come on now because I’d driven the vehicle to AutoZone and I just want to see if any codes pop up.
She asked another employee to look at my vehicle. The employee noticed no lights were on and said they aren’t allowed to do a diagnostic if no lights on the dashboard come on.
Mind you there were not other customers at the counter. The experience was a frustrating one. I went to an O’Reilly Parts store. They did not mind running a diagnostic test on my vehicle.
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December 2024 by Jai N
Came in for a routine battery test and watched the young man break the battery terminal cover right off my car battery housing. Didn’t apologize or offer to replace it.
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December 2024 by Spencer Johnston
I went to diagnose a check engine light and found the issue. They researched and ordered me a part, told me they would call when it arrived (never called, I had to call them), and when I got the part it was the incorrect part. I asked to borrow some tools to change the part (before I knew it was wrong) and the lady pointed me to a bucket of random sockets with no wrench so I went home to make the fix. All in all, not very helpful.
Edited to two stars from one: further researching the part showed that the part is listed as compatible with my car on AutoZone website, but that is misleading and I can't hold the specific store accountable for that.
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December 2024 by Gueriz M.
Racist Skinny Clown According to him, he doesn't speak Spanish and understands it. Every Mexican Latino, even if he's fat, I'd better keep quiet and get out of that store.
He tells me wait for the other one I don't know Spanish haha
The other Tall young Chubby handsome very friendly bilingual
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November 2024 by Mike Johnson
10:19 PM and this store is closed. Website says open till 11:00 PM. Website is wrong!
Next day: I see the website has been updated to show that they close at 10:00 p.m.. that is awesome! Anyway, I am going to go pick up my part. This store is the only one that has it in stock. O'Reilly's and Advance also don't have the part I need in stock.
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November 2024 by Justina Brown
Will try to upsell you on an expensive car battery that you dont need and then will claim that they’re unable to install batteries “because their system is down”. Another location was able to install it just fine.
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November 2024 by kd kd
Terrible service
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October 2024 by Ethan Delara
Called had me waiting on phone ,got to the store no one was there guy was on his phone.Then he said he dint have the breaks I was looking for but yet another auto zone sent me there since systemsaid they had 2 sets .End of conversation he sent me to O'Reilly "manager "
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October 2024 by NCH
Dear AutoZone Customer Service,
I am writing to express my disappointment and frustration with the service I received from the manager at the Ross Avenue, Dallas, Texas location. I called the store twice to inquire about tax exemptions for 501(c)(3) organizations. Both calls ended with the manager, who has pink hair, disconnecting the line after becoming confrontational.
When I visited the store, the manager continued to display unprofessional behavior, making snide remarks about my mother and refusing to provide her name. She also locked the door, turning away potential customers and harming business.
The correct response to my inquiry would have been, "I'm sorry, but we don't honor 501(c)(3) exemptions." Instead, her attitude and actions escalated the situation.
I had intended to make a significant purchase due to the store's availability, but the manager's behavior deterred me. I seek a response and apology regarding this incident, which severely reflects on the AutoZone brand.
Based on my recent interaction, I believe this individual may not be well-suited for a customer-facing role. Her behavior and communication style suggest she may excel in a different position or environment, potentially with less customer interaction.
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October 2024 by Mauri Majano
A very bad experience, the customer service was bad, they sold me some light bulbs that were not the correct number for my car and when I returned to have them checked, he was upset and said that he did not have time and did not want to sell me the correct size. They should train their employees for better service.
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September 2024 by Jose Altamira
Terrible service
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August 2024 by LAKISHA BUDGEWATER
Worst Customer Service I’ve ever experienced! They are all gathered together laughing and talking and not being attentive to the customer. Will not be visiting this store anymore,
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August 2024 by ALI KHANFER
Horrible customer service
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June 2024 by Ricardo Bonachea
Good service
