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January 2024 by Barb Nunn
I am a former store manager for AutoZone, so I know the customer service expect. I needed windshield wipers during a rain shower. The first store I went to had only the very expensive brands. I then went to this store where I walked in and saw the AutoZoner sitting on her stool behind the parts counter. I told her I knew what I needed, so I didn't need anything looked up. Once I had my wiper blades, I approached her to pay. She asked if I was paying by credit card, and when I said I was, she pointed to the self-service pay station at the other counter. I managed to pay there without her ever getting up from her stool. I then changed the blades in the parking lot myself. I was the only customer there. I was really disappointed in the lack of effort.
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January 2024 by Roland Lopez
This location on Illinois Ave in Dallas is the worst. The workers all seem to be angry and I get the feeling I am an interruption to the work day. The helpful lady potrayed in the commercial is definitely not here. I will go next door for better service even if I have to pay a little more.
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January 2024 by Joe D. Jimenez
This is one of the good AuoZone.But, there is only one drawback, the manager ( of Asst Manager).She is the petite black lady. Sometimes, she has an ugly attitude. My thing is, if she doesn't like to work with the public, she should seek employment somewhere else. Upper Management needs to see to whatever is the issue with the ugly attitude.Other than that, there have been many great employees there.
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January 2024 by Jacob moreno
Had all the parts I needed to complete my tune up I would recommend them to anyone needing auto parts for an affordable price.
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January 2024 by Lupe Lopez
Julian was outstanding. Very helpful and took care of our needs.
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January 2024 by Steven Patterson
A couple of days ago I had an issue with my car battery and managed to get to the Autozone nearest me, because a friend told me if I purchased a batter there they would install if for me. I had no idea what type of customer service experience I would have, but I was amazed. The initial salesperson who helped me was Alfredo, and it just happened to be his first day on the job. He was so wonderfully and unbelievably helpful and courteous. Before my experience was over, Alfredo's supervisor Salvador got involved because there was a slight issue with the battery posts, and he was just as awesome as Alfredo. He also installed some new windshield wipers for me. All of this made my stressful experience so much better. They have my secured my business forever and should be commended! Give them both a raise!!! Thanks so much, guys!!!
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November 2023 by Esteban Garcia
Shout to zay for best customer service.
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November 2023 by J.V. Enterprises Entertainment Division
Tan was great. She checked my battery and let me know that is was good. Found out the problem was in my connection. She was very professional. I will definitely be going back
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November 2023 by Don Franklin
Awful customer service. Guy behind counter was carrying a box to the back. I asked him about a battery jump starter, that just had a box on shelf, no starter inside. He said he would return to help me after he put the box in the back. On his way back ,another customer asks him about oil, so he completely forgets me, answers questions, goes outside to help her. so I'm just standing waiting hoping the poor guy doesn't get distracted again.Went and spent $225 at O'REILLYs
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September 2023 by VA D.
Great help from Salvador!! I wasn't sure about which headlight bulb went into my Honda Insight. Salvador searched online for model information and found several suggestions. He resolved the problem by quickly removing my burnt-out bulb, Confirm the model number, and sold me the same model bulb. He then kept up his great Customer Service and installed my new bulb for me. All his hard work saved me time and money. I did not have to fumble around trying to find install instructions for the headlight bulb. This kind of Customer Service is rare but much appreciated. I highly recommend this Auto Zone due to my experience there.
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September 2023 by Lee Joe
The employees were very nice Also they gave me a military discount
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September 2023 by Chuck Ferrell
Ignition coil. Starter motor. ? ? fastest merchant services batch out for core refund-Ever! ?
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July 2023 by Jr Torres
Terrible very slow as always and the people there walking around not doing anything
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May 2023 by Roshondra Dixon
One of the employees was really rude to me. Poor customer service. Told me he wasn't allowed to touch my car. I thought it was part of their job description.
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April 2023 by Daniel Vigil
Salvador is the man! Very professional and kind! Will be coming back due to his awesome service!
