-
March 2024 by Arpit S
Do not buy battery here.They took my battery for charging and never give us back. They took my battery and after returning the new battery in 6 hours as it didn’t fit, they are not returning my old battery. Manager Margie is full of shi*. They say the tradein battery can not be returned, even if the merchandise is returned. This is all trash talking, they are robbers.
-
February 2024 by Debbie Morrow
Autozone went way above and beyond to help me today! I believe the lady who came to help me was Ramona. It was freezing cold weather and when I tried to leave for work my car would not start. My battery was dead. I Iive alone and did not have jumper cables or anyone to help me. I called Autozone at Plano and Walnut Hill. I live just down the street and asked if they could possibly come to my house and jump my car and they did! I went to Auto Zone and they installed a new battery!! They really saved me! Thank you so much!!!!!
-
February 2024 by David Macias
I'm very pleased with my visit. Employees were great and very helpful. Due to my own vehicle incompetence, one of the workers helped me put in/on my purchases. He was efficient, helpful, happy to answer my questions.
-
January 2024 by Amber Hines
The staff was friendly and helpful enough, but they didn't tell me I needed a special tool, even though I told the guy my mechanic died and I knew nothing about cars. I also got no help like I have on previous occasions .
-
November 2023 by Bryan Ponce
I will never go to the O'Reilly store down the road from here again. This was a far better experience. Mike was fantastic!! He was extremely helpful and insightful with the best ways to resolve our issue. He went beyond the call of duty to make sure that we were taken care of. Mike will go a long way in life with this work ethic!!
-
October 2023 by Ms. Dalya
Amazing service.They help me install the headlight bulb
-
October 2023 by Elizabeth Disney-Fanning
George was patient, friendly, and helpful while helping me test my car battery. He also replaced it for me and helped explain the differences between batteries I was choosing from.
-
September 2023 by Ilse Solis
Lance was very helpful and patient. He did an amazing job communicating and helping me with my battery. He is friendly as well.
-
September 2023 by Lisa Watson
I just want to say i went into this store it was late and my car was overheating and my taillight was out and they have a gentleman named Lance he was so amazing he changed my taillight and checked to see why my car was overheating!! Nice to have friendly and helpful people a great store to go to!!!
-
August 2023 by Rory Trevino
Margie is INCREDIBLE! She went above and beyond to help me out with my alternator that was about to go out. I don’t know anything about cars aside from driving them, and she explained everything in an easy way for me to understand. She also referred me to her mobile mechanic who was able to switch out the alternator for a great price at record timing. Aside from her helping me, I can tell she’s an amazing manager. There were two young gentleman who were training and she was doing a wonderful job guiding them when they needed help. I noticed Jose spoke Spanish, and helped all the Spanish speakers. He and the other young gentleman working (I forgot his name but he had earrings and a bandaid on his ear) were doing so well. Very courteous and helpful. Definitely recommend anyone to visit this location. You won’t be disappointed! Thank you Margie!!
-
August 2023 by Sharon Whittaker
Jose Fuentes Mgr Margie saved me from a very bad engine problem. Please give the best review ever. Margie was very pleasant and attentive.
-
August 2023 by Amanda S
Fantastic customer service. Margie helped us get our car started after putting a new battery in didn’t solve the issue. We even bought a part we didn’t need and she returned it and put the money towards the correct part and refunded the rest. She also helped us install the new part and made sure we had water during the heat. In a world where customer service has gone downhill, I highly recommend this AutoZone and specifically Margie.
-
August 2023 by Nina Bryan
HIGHLY RECOMMEND ‼️ after some IDIOTS at Take 5 botched my oil change, I had to get new spark plugs ? the store manager, I think her name was Margie, HELPED BIG TIME‼️ I’m new in town & I don’t know nothing about what goes on under the hood but she referred me the best spark plug brand, educated me on what would happened if I didn’t replace them soon AND she referred me a guy who was able to come change them the next day for super cheap ‼️
-
August 2023 by Tameshia Arthur
Ramana was AMAZING! She exceeded my expectations going above and beyond to help me locate a part I’ve been trying to get for months! She is super personable and customer centric making this experience just a little less stressful than it’s been. Not to mention I left my belongings at the store on accident and she gave me a call promptly to let me know! Super appreciative. I hope all my customer service experiences mirror this in the future!
-
August 2023 by Brittany Zielinski
I am not being dramatic when I tell you that auto parts stores are one of my top three least favorite places on earth - that is until today’s trip to this AutoZone. This location has the happiest, friendliest, and most helpful employees ever! My husband’s car battery died and they not only helped us test it, but also selected the correct one AND installed it for us - all in less than 20 minutes. (Lance was particularly wonderful!!) If you want to minimize the stress of any car concerns - go here! We will definitely be back!
