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March 2024 by Javier Torres
Bad customer service
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December 2023 by NY K
I have made a reservation 2 weeks before pick up date through Priceline .On they evening before my pick up date at 7.07pm, I received a voice mail from Avis stating that they will not be able to accommodate my reservation the following day at 10.30am. , they left me stranded without a vehicle . I do not recommend this Avis office to rent your vehicle from because it’s not guaranteed you will have one.
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December 2023 by Lynette Lyon
Do not rent from this place. We rented a vehicle in May 2023 that had a cracked windshield. Even though we kept the signed receipt showing windshield was damaged when we rented, they charged our credit card in October for the damage we didn’t do. We even received a letter from Avis stating they would not charge us.
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October 2023 by A J M
Avis is all I use. They are super quick and easy to deal with.
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October 2023 by Stephane Fouche
Don't waste your time renting from Avis/Budget at this location. We booked a car well in advance in order to prep for a party. I arrived at the location at 8:15am to be told that we are sorry sir, we do not have any cars on the lot. We were going to call you but they never did. A simple call would have been great but this location does not care enough to do so. As I'm waiting outside to be picked up by Lyft, many people are entering the place and experiencing the same issue. If you value your time, do NOT use this place. Rented twice from this place and faced issues both times.
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July 2023 by Bryan Carter
Avis rented us a car which ended up having a flat tire halfway through our trip. We called and they said they'd send a tow truck to pick it up, with no mention of an additional charge. They charged us an extra day and then a month later they charged us again for the tow which ended up being and additional $290. The rental ended up costing us 4x what it should have. We called and they were completely unwilling to resolve this in a way make us ever want to be an Avis customer again.
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June 2023 by Kristina Atchley
The lady at Avis desk I'm Dallas Love Gield airport was absolutely not helpful, we ask a simple question trying to find our car rental, she said call them. She did not offer at all to tell us there was a shuttle. No common courtesy to travelers at all!! 6/2/23 8:30 am
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June 2023 by Girish Krishna T
I have rented from different Avis locations, My experience with Maaz Imrani at 19177 Preston rd location was by far the best. He was very friendly, polite. It was a lasting positive impression and great experience.
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June 2023 by Sporty Shonna
I really enjoy renting from this location. The owner Maz is so kind, professional and fast. The e fact that he works there is impressive! Every vehicle I rent is always ready and clean. Thank you so much.. I will be returning.
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May 2023 by Sangram Gaikwad
Agent here gave misleading information. I asked him to remove LDW insurance from my bookings which wass magically added in first place, they told me to talk to corporate call centre as booking was done online. When I asked if I can quickly talk to call centre before picking up the car, they told the call centre closes at 6:00 and that I won't be able to get hold of anyone. However later I checked the centre operates till 7:00 PM CST. Anyways, later I got in touch with call centre and they informed me that LDW can only be removed over the counter. When I asked the agent about this while returning my car couple of days later, hthey informed me that they could have done that however I needed to be call corporate to get refund. They are very great at playing with words. They did not mentioned their ability to remove LDW from my booking while picking up the car and directed me to corporate. Which was totally misleading information coming directly from an official channel. The company should earn money by fair ways and not by misleading customers and bouncing them between agents and corporates. I've been renting cars from Avis but never encountered such issues before. I strongly advise to avoide this place and look for another Avis locations.EDIT : Well, the Avis corporate took care of this super quickly and has initiated a refund for the LDW charges within 24 hours. I am happy to see a quick response from the company and that's the reason I come back to Avis for services. However I am definitely gonna avoid this location. Thank you!
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May 2023 by mcclure rebecca
I made a reservation at this location to rent a vehicle and it was for Sunday at 12 noon …when I got to the location it was closed because it closed at 12 noon. The reservationist did not check the times just made the reservation and I prepaid to get a discount…funny at their expense I was stranded …I had to call Avis to find another location open on Sunday and the only one that was open was at Love Field airport which cost me time and money…never again Avis…never!!!
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April 2023 by Sonya Panjwani
I reserved a moving truck at this location on their website and received a call an hour before my reservation saying they didn’t have any trucks available and they had to cancel my reservation. Well they never cancelled it and I was charged a $75 no show fee. This place is a scam. Now I have to waste my morning getting this sorted out with customer service. These people are crooks.
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February 2023 by Akib Jabed
Their rental price is relatively lower than enterprise. This was my 4th rental with them and it was great
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June 2022 by GbfhTime
They gave me a car that looked alright. An hour later all kinds of lights start going off and later I find out there was previous damage to the car that was not fixed correctly (left the hood partly open, some bumps were not correctly covered up, and the passenger door did not fully fit lol). I returned it to DFW and explained everything.I got a new car BUT they had the nerve to file a claim against me for the pre-existing damage to the car. I find out this location is merely a franchise of Avis. Not owned by Avis. This is abuse.
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June 2022 by Jim Mash
Very convenient location, takes care of their customer. Perry is awsome, he helped us with getting our cars easy and fast, A+ service!