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February 2024 by J. John Wittman
The manager at this location is a petty, unprofessional, oxygen thief. I'm not sure where he was trained? (University of Phoenix online. In their lowest cost entry-level 2 year liberal arts degree)1. He is incapable of building any rapport with customers. I watched him completely frustrate 3 customers in a row.2. His employees don't like him. I pointed it our. He turned to face them and asked i what I was saying was true? At this point I immediately jumped in and said "Please do not answer him" To which I clearly stated to him- Your boss can ask that question via anonymous survey, but you cannot. (I was very curious as to why he did not know some very basic managerial work rules or guidelines.3. There is certainly a competence issue with this individual. During my first interaction with him, he wanted to enforce a smoking charge. I had already explained this to the (very helpful and very professional) young clerk who was attending to me at the time, thatI had been filling the fuel tank right across the street. Two of my acquaintances were standing by the drivers side window assaulting myby telling me about a concert and singing every song on the set list to the horror of all within ear shot. The wind wafted some smoke into the vehicle. This is the point where pretty much everything fell apart for this childish, inept, mousy liar.He says: I've heard your explanation, but there is something called physics that indicates you are not being truthful. I thought I was going to burst out laughing.His odd look at me went straight to defeat when I explained that my education and experience were in polymer chemistry and aeronautics.Right now to finish the review and story would be pointless. I gave him a brief synopsis of at least four principles that soundly defeat his amazingly poor attempt to explain the problem and allow him to charge me somewhere between $100 and $450 to clean the vehicle.I make no apology for what I said after that. .But I can assure you my behavior was lengthy, negative and utterly embarassing for him. He finally said he was not going to charge me . I made him very aware that he would never be able to charge me.Here is a small bit of unsolicited advice:Dump this policy. You can't effectively sell it. It will always result in bad reviews and very bad press.Keep it bury it in the fine print of the contract. Of course, terminate or don't hirliars and clowns like this intellectually stunted obfuscating pedantic.I know I could never trust this imbecile again. But consider this as well, The remaining employees and new hires are being taught by this guy. He is crippling your people from the neck up.Safe to say that stellar 3.7 Google rating won't be moving anywhere but lower. I witnessed that location. Believe this : that3.7 was very generous
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February 2024 by Felicia Spears
Dont go to this Avis/Budget! They will charge u extra fees that are not valid!
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January 2024 by Thomas Takada
Very nice and friendly employee
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December 2023 by keith hatzmann
Sick and tired of renting from a company that pays Zero attention to customer service. Hidden fees at drop off and the attendant was of NO VALUE. No manager made available to discuss. Why do i bother giving them future business.
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October 2023 by Kyle Burnett
Awful because, I just found out that my back right tire has unsafe low tread depth measured at Discount Tire getting air in tires checked on my month rental.
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October 2023 by Godofredo Dominguez
I am so satisfied with Avis rent a Car, Mr Richard is very friendly patient and professional to help you, Avis is very blessed by having a worker like Mr RichardThank you Very much Avis and Mr Richard
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August 2023 by Kelvin Cox
Even though I was not able to get a rental car on my end, they exhausted as much as that could to get me into a rental car. Great customer service as well and will try to work with you.
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July 2023 by T S
Terrible customer service. Roadside assistance advised me to have the oil changed on the vehicle and submit for reimbursement. When I did, the counter agent and (later) the corporate customer service rep were extremely unprofessional and resisted the reimbursement. Thankfully they reimbursed the cost for the oil change but would not reimburse a day of the rental for the time I took to take care of their vehicle. I'll never rent a vehicle from Avis again - I'd rather pay a few more dollars to Enterprise or Hertz for a much better experience.
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July 2023 by Dan c
Breana wright was very unprofessional and charged my card for gas when the tank was on full. Never told me she was charging my card for gas. I should have looked at my receipt, but I assumed it was the charge I agreed to for the rental. I looked at my bank account and saw she charged me for gas. She was very rude except with the one man that she took over 20 minutes with laughing and talking while everyone else waited. Two ? down Breana Wright.
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July 2023 by Hunter Hamilton
I rented a car in San Diego. When I arrived at my car there were scratches and dents on the car. Thankfully i took videos of some of the scratches before hand. However when returning my vehicle they tried to charge me for damage to the car that was present when I rented the car. Thankfully I had photos of the day i rented to prove it wasn't me. HOWEVER WITHOUT THOSE I WOULD HAVE OWED A LOT OF MONEY. They do not do a good job of keep trak of these thing and I would never rent a car from this company ever again.
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July 2023 by Taylor W.
Upon my reservation, the car I reserved was not available and proceeded to upsell me on a truck. I was told that because my DL was not Texas that prohibits me from renting a car. It was stated that I could use my debit card but was not made aware that is was conditional when I ultimately have means of some sort to pay for the service provided. I asked to speak with the supervisor and the receptionist rolled her eyes when I was exceptionally polite. I'll make sure to not spend another dollar with this company thanks to the customer service and lack thereof. I can't grasp the concept of having to have a license that equates to the state you're in in order to rent a car.
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June 2023 by Mariana Carris
Great experience from beginning to the end. Great car and great price.
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June 2023 by Diamond H.
i advise anyone who is black to not rent at this location . richard who is their manager over this location is racist to black women . never in my life have i had any issues while renting with avis i do not have any balances owed to avis and i there has never been any damages . i called to ask why did he add me to this list he told me that he was too busy to talk and that he had a " long line " in front of him . this was a wednesday not a week day and that he couldn't talk and he hung up in my face i never felt so disrespected in my life ?!!!!!!!if i could give no stars i would !!!!!!! do not rent at this location
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June 2023 by Chaz Pokorski
Awesome service, great selection of cars, reasonable rates. Richard is the best!
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June 2023 by Kesha Young
Definitely will use Avis again on my next trip.
