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December 2023 by Judith R.
Rudest service I've received in Dallas to date. Salesman, Justin Schultz, was so condescending to me and I was not granted the quote we were given the day before for adjusting a watch band which would've been fine if the salesman wasn't so rude about it! They have lost me as a client and I will no longer be recommending them in the future!
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October 2023 by F H
Great jewelry. Ask for Nino or Paolo. They will take care of you.
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August 2023 by Jay Graham
I was racially profiled by the salesman at this store. I visited this establishment to see if they would be able to help correct an issue with a watch I recently purchased. I watched a woman walk in 30 seconds before me with no issue, when I go to enter the store the salesman locked the door by pressing the button underneath the counter, and he met me at the door with the police officer in tow. He proceeded to inform me that they couldn't be of service to me and I should try the other jewelry establishment across the street. I left and sat in my vehicle and watched a man walk in with no incident and no locked doors in less than a minute after I left. As a black man who grow up in predominantly white neighborhood and who works in corporate America as a corporate banker and salesman myself, I am a very presentable person and do not give of the impression of a threat to store or anyone else for that matter. The actions of this salesman was unacceptable, and hope that it doesn't represent the values of Bachendorf's.
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June 2023 by Alec Gomez
I went in the other day with my father to look at a couple timepieces to potentially purchase my first one. Arnaud greeted us and was incredibly helpful and guiding throughout the entire process, showing me many amazing pieces eventually leading to a great purchase. I highly recommend anyone considering getting their first or another timepiece to visit Arnaud at Bachendorf’s and you will not be dissapointed!
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June 2023 by Gary A.
Do not shop this store. Very snobby and dismissive, especially Maverick. Not interested in helping anyone except his private client list. Quite obvious. If you don't make the cut, you're out of luck. I live in Dallas and have plenty other options.
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March 2023 by nathan k.
I've walked into this location multiple times over the years. Always leave my name and contact with specific watches I've been wanting to buy. And not once have I received a call or text from anyone. Save your time, they don't want your business.
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December 2022 by Ryan Hise
I love shopping at Bachendorfs. Excellent service, every time!! Stop in and ask for Paolo. He’s helped me with everything from watches to an engagement ring. Always a great experience!
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December 2022 by Mark B.
Another outstanding Swiss watch buying experience with Paolo at Bachendorf's! He takes the time to locate what I need when I have special requests... Keep up the great work!
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August 2022 by BellaTorresBruh
I have bought 4 watches from Diana. She is a phenomenal saleswoman, bought 3 watches for myself and 1 as a gift. She is very communicative, kind and overall will always give you a good deal. She was my first connection with bachendorfs and is the main reason I keep coming back.
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August 2022 by Duck Tail
Had an absolutely wonderful experience at Bachendorf’s. I was instantly greeted by Rick who was super helpful and kind in trying to help me find a Rolex. Listened to what I was looking for and found me a watch that worked for me. Did not try to upsell me or sell me the most expensive watch he had, took his time and found exactly what I wanted. Night and day experience compared to other local jewelry stores, and will certainly be back soon.
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August 2022 by Narendra Khatri
Very good store with nice customer service. Even though they didn't have what we were looking for, they nicely explained why that is the case everywhere we would possibly go and that made sense to us.
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May 2022 by Catherine O.
The rudeness of the staff blew my mind so much, I thought I was in a prank show. I went in to get my Rolex sized and repaired. I look young, but came in professionally with an expensive watch and the intention of purchasing more jewelry. I fully intended on buying my birthday gift today. However, the salesman who helped me out changed my mind and lost the store a sale. He was dismissive of my concerns and spoke over me on multiple occasions. Towards the end of the visit, I was mid-sentence and he turned and *walked away*. I had to follow him to continue speaking, as my comment was important to the repair of the watch. While I was still talking, he went into another room to grab something. He was completely silent when he came out and almost didn't even look at me. Finally, I had to ask if he had heard what I had said. He turned around and responded in a way I can only describe as *sassy*. All he did was repeat the sentence I just said to him, as if I was a child or an annoyance. For a quality jewelry store, the entire interaction deeply disappointed me. I will be both utilizing and recommending a different establishment due to this man's rudeness towards me. He is losing the store customers.
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May 2022 by Adrian DeLeon
I visited the store recently to have my watch repaired that I purchased at their boutique in HP Village. I was promptly helped with no questions asked by who I presumed was the store manager. Very friendly fellow and quite courteous. He also took the time to show me a few other watches while I waited on the repair. Always the best experiences at Bachendorf’s.
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May 2022 by Benjamin Farms
My family and I have been purchasing from this company for 30 plus years. I ordered a watch 3.5 years ago , and yet to have it. I know 13 people that have gotten the watch I ordered without ordering. I don’t understand. I’m a business owner , and I would never do that. One sales guy retired and I have given them proof and they don’t respond to my call or anything. Service here isn’t the same. Every piece of jewelry we’ve bought and watch, I still own today. I’ve worn my watches going in there but seem like they would rather sell to toe he people. Not happy
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April 2022 by Gabe Tan
Such great service from Rick Mendoza! Highly recommended! He was very helpful in picking out an Omega Watch and I will definitely be returning again!
