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March 2024 by W C.
I can't say enough about the team at the Bachendorf's Galleria. I have been buying with them for many years and it has always been a great experience. No matter who you work with, they are incredibly friendly and knowledgeable. I have a deep passion for watches and Steve has been my guy and helped me get into some fantastic pieces. He has seen it all and done it all so he can help you find the perfect piece for your collection. Through Steve, I was introduced to Angel and she immediately had a fantastic rapport with my wife. Together they designed her reimagined wedding ring using the original stone from the first ring I bought her 30 years ago and she couldn't be happier. If you are looking for watches or jewelry, there is no place better in DFW.
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September 2023 by Kyle Petree
I have wanted a Rolex Yacht Master for years and a few years ago contacted another dealer to get one and after over a year and a half waiting and no communication I decided to try elsewhere which lead me to Bachendorf’s. My fiancée and I went in on a Sunday afternoon and were immediately greeted by Angel who was fantastic! She took the time to get to know both of us, our likes and dislikes, explain the product lines and variants, and take multiple pieces out for us to try, not only with Rolex but multiple brands and various price points. The whole time we felt like we had been friends and clients for years. Angel even followed up the next day via email thanking us again for coming by and I’m now on her radar for when a Yacht Master becomes available and I can’t wait!
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July 2023 by T Jazz
Met with Mr. John Bright on a weekend shortly before closing time.We ended up staying till after they closed their doors while he helped me select and set me up with an iconic JLC watch. Took the time to explain its complications, registering my watch for extended warranty and completing the sale.Never felt rushed or pushed …In fact also took the time to admire other watches during the paperwork process. These watches are infectious, scratch that itch once and you wanna scratch that itch more ? but a good itch to scratch - very pleasurable.A great experience .. at Bachendorf’s
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July 2023 by Sharif Mubarak
Walked in today for the first time and I was very fortunate to encounter Angel. Mind you, here name is quite fitting. She was very patient, answered all my questions and was gracious the entire time. Just all around exceptional customer service! Thank you, Angel!
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July 2023 by Kevin Liang
I’ve been wearing a Seiko Pikachu watch for several years now and decided I should finally get something more professional. I also wanted something nice that I could give to my kids someday.I had never been to a watch store before my visit to Bachendorf. I was somewhat intimidated since these aren’t the stores I typically shop at. When I first walked in, I was greeted by Arnaud who was very welcoming. He showed me the watch that I was interested in, explained to me the history of the brand, and answered all the questions I had. Since there was no available stock, Arnaud took down my information and said he would reach out when they get something in.Not too long after that first visit, Arnaud reached out and said to stop by. I was very excited to hear back about the watch I wanted. Arnaud was very meticulous and patient as he prepared the watch for me. I didn’t realize how many things had to be done, such as removing tiny stickers, registering the watch, resizing the band, and teaching me how to use it properly.Overall Arnaud provided an excellent and delightful experience, especially for someone new to the world of watches. I would definitely be back to Bachendorf for any watch or jewelry needs.
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June 2023 by Brennen A.
Since day one do walking into Bachendorf’s, I have always been warmly welcomed by their staff. They have always been attentive, professional, and extremely knowledgeable. I have been working with Gavan for almost two years now, and could ask for a better associate. He has always exceeded expectations with both his service and expertise. I have happily purchased many watches through him - one even being my dream watch! Bachendorf’s has always had fantastic service and I look forward to continuing to work with them in the future!
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June 2023 by Kevin L.
I've been wearing a Seiko Pikachu watch for several years now and decided I should finally get something more professional. I also wanted something nice that I could give to my kids someday. I had never been to a watch store before my visit to Bachendorf. I was somewhat intimidated since these aren't the stores I typically shop at. When I first walked in, I was greeted by Arnaud who was very welcoming. He showed me the watch that I was interested in, explained to me the history of the brand, and answered all the questions I had. Since there was no available stock, Arnaud took down my information and said he would reach out when they get something in. Not too long after that first visit, Arnaud reached out and said to stop by. I was very excited to hear back about the watch I wanted. Arnaud was very meticulous and patient as he prepared the watch for me. I didn't realize how many things had to be done, such as removing tiny stickers, registering the watch, resizing the band, and teaching me how to use it properly. Overall Arnaud provided an excellent and delightful experience, especially for someone new to the world of watches. I would definitely be back to Bachendorf for any watch or jewelry needs.
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June 2023 by David Gomez
Arnaud and crew are always the most professional and a pleasure to do business with! They're a one-stop-shop for all your jewelry and timepiece wants! Thank you again for my latest collect!
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June 2023 by anthony A
Amazing experience from entering store. All associates were kind and engaging, focusing on my needs. Have built a relationship with Gavan, a customer service expert. He always takes time to understand and offer options when I have been looking for a new timepiece or jewelry. I have found my go to jewelry store!
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June 2023 by Steve H
5 star service from Gavan everytime I step into Bachendorf’s. He is my go-to guy for watches and jewelry, he’s super knowledgeable and always gives me his undivided attention. I will only buy from him and Bachendorf’s from now on. He’s helped me get great Breitling watches and my prized Rolex! He answers my texts even on his day off!!!Bachendorf’s is my go-to for all watch and jewelry needs. I’m always treated professionally and never rushed. A+++++++
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June 2023 by Cris A.
Purchased a beautiful David Yurman box chain from Eric Balser. Super helpful and recommended other styles and pendants to go along with. Will be returning for my next purchase!
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June 2023 by Bảo Nguyễn Gia
I had a wonderful experience shopping at the store. Neil, Tanner and the management team was incredibly knowledgeable and helpful. They went out of their way to help me find the perfect watch for my special occasion.
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May 2023 by Rich Mencke
I can’t say anything but wow. A prior employer of mine has a phrase that will always stick with me, “create magical moments”, and that’s exactly what Collette did for me. I am still blown away with the experience and customer service. I had been looking for a particular piece for years, and this wonderful place made my dream come true for my birthday. They created a customer for life. Absolutely amazing.
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May 2023 by John Hitchhawk
I follow the Rolex market on a reddit thread where everyone tells of their buying experience: repeat customer, location, and time it took to get the watch, etc. I read on that forum that people were getting put on a list for watches at this location. I really want a SS black Submariner date so I thought I'd pay them a visit. The Asian sales woman (race not relevant but only to identify her) was not cordial and denied that they have a list. So, either she is lying or the people on reddit are lying. Given those two options, I would wager the saleswoman is lying. I can take the truth all day long. I drove from Fort Worth to be treated very poorly. I do not appreciate being lied to or being treated in that fashion. Horrible experience and I would not go back for anything. If I receive a condescending and disingenuous response to this review from this establishment, I will be certain to leave more 1 star reviews. Zero tolerance.
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March 2023 by jiancheng tian
Harvest today's happiness at Bachendorfs in the Galleria dallas mall !!!I'm very lucky to have an angel sales her name is Angel.She is AMAZING HELPFUL KINDLY I love her so so much!Here, I am very grateful to her for helping me get my birthday gift on the 26th of next month. The Rolex watch is so beautiful !Also I told her last time that we will travel back to China in April. I hope she can also help my husband get a watch. I can’t believe her she got two watchs for us today. My husband and I are really happy, happy, and will be happy for days.Highly recommend Bachendorfs if you are looking for watches and high end jewelry please come to Bachendorfs for a visit my Angel.